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"Hidden fees"

"Wonderful check in. Our room was ready and staff brought us mimosas and treats while checking in. Great location and wonderful experience. "

"All perfect location"

"The location is very convenient for us"

"Buen desayuno, limpio, aire acondicionado muy bueno "

"Room was clean and staff was friendly and helpful"

"Good"

"Terrific location. Right on Times Square, yet not loud or obnoxious. This place was calm and peaceful. Clean, big room and great amenities. Highly recommended!"

"There was only one elevator working for our side of the hotel 1 to service a lot of floors wasn’t ideal "

"Great breakfast, wonderful staff, excellent service and room"

"It was the most amazing experience and so convenient connected to the subway lines! Will stay here again!"

"Horrible check in was at 3pm they didn’t have my balcony room ready until 7:45 pm . I will never stay here again ."

"Great stay! Bed was super comfy and the view was incredible. Bathroom was small and they never refilled the shampoo but overall I would definitely stay again and recommend to others."

"We were charge some mysterious fee without invoice and we contacted the hotel and were ignored. Unacceptable"

"It was good."

"Housekeeping was great. Rooms cleaned everyday. Close to the yellow line NQRW. Property was under maintenance for some remodels. Friendly."

"The Lucerne is our favorite quiet corner in NY. Comfortable, elegant, and discreet."