It took over 20 minutes to check
In, we weren’t allowed to upgrade to all inclusive, my credit card details were written on a piece of paper (terrible security risk) and we were charged a fortune for a paper cup of beer which was only 3/4 full (fine if you’re all inclusive and can refill but paying resort prices should be a glass and a full drink!) the property is also in need of some upgrades/renovations.
Overall great hotel.. however not clear what alcohol is available as all inclusive. Very clean, beds so comfy. Food - variety of choices and overall very good
Logement mal équipé, 1 restaurant d’ouvert sur 3 , cours de tennis fermé, annonce mensongère parc aquatique gratuit mais fermé, parking compliqué car souvent complet, piscine intérieur payante pour 1h 15€, discothèque fermée également à fuite , chère pour aucune prestation
Fanny
การตอบกลับจาก Direction Polynesia วันที่ 4 มี.ค. 2024
Chère Fanny,Nous sommes vraiment désolés que votre séjour n'ait pas répondu à vos attentes, nous apprécions votre retour.Cordialement,Direction Polynesia
Dear Customer,Thank you very much for your comments and your evaluation of your stay at our hotel.We hope to see you again here in the future.Best regards
Dear Gabriel,Thank you for your visit, we are sorry to hear your stay didnt meet your expectations, we appreciate your review.Kind regards,Polynesia Management
Dear Zheng,Thank you very much for choosing Polynesia for your recent stay, and for sharing your review, we are very glad to know you enjoyed your stay.Kind regards,Polynesia Management
Dear Jessica,Thank you so much for choosing Polynesia for your stay, we are very pleased you enjoyed your time with us. We hope to see you again in the future.Kind regards,Polynesia Management
6/10 พอใช้
Mari
เดินทางกับครอบครัวและเด็กเล็ก
22 ต.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
Ok place. All other than buffer restaurant were closed. If you want basic all inclusive with British people who wants party it's your place. Good location. Cleaning could have been better.
L hotel est très bien construit par contre déçu du parc aquatique il est mentionné sur le site parc aquatique gratuit alors que pas du tout si vous n avez pas l option tous compris vous payer 7€par enfants et 10€ par adulte la journée et le seul toboggan qu il y a dans le parc peut se faire que en bouée qu il faut payer en plus 20€ et 10€ de caution même avec le hall inclusive ça fait cher le parc pour une famille plus cher qu un parc aquatique en Suisse sino a part ça l hôtel est top
Cher client,Merci beaucoup de nous avoir envoyé votre évaluation et vos commentaires.Nous sommes désolés de ne pas avoir répondu à vos attentes dans notre parc aquatique et nous en prenons note pour continuer à nous améliorer.Cordialement
The reception is amazing, great for pictures.
All the staffs are extremely friendly.
The recreation for kids and adults is good, but could improve with more options all day.
The food is ok, the dessert area have a lot options, but everything taste the same.
In general was great.
My son had the best time of his life.
We are count the days to be back next year.
Dear Camila,Thank you for your visit, we are very glad you had a good time. We appreciate your feedback and it would be a pleasure to welcome you back next year.Kind regards,Polynesia Management
Sehr geehrter Daniel,Vielen Dank für Ihre Bewertung und Kommentare. Wir hoffen, Sie in Zukunft wiederzusehen.Mit freundlichen Grüßen,Vorstand Polynesia
The overall stay was good but not what we maybe expected when we ordered.
What we did not notice when we did the order through Hotels.com was that the hotel was aimed for all inclusive stays. Our family was one of the few families without the all inclusive. Nothing bad about that but we maybe did not expect the normal family noise you get in these kind of hotels. Also tge price of food gets expensive. A lunch for us was 30€/person so we did not eat at the hotel.
Hotel is very nice, but it is not located at the sea. From the review when selecting the hotel we could expect much closer. Nowhere it is stated that a train rund between the hotel and the sea. The train is not noisy but it would explain the access to beach differently.
Hotel is located quite far from Benalmadena and Fuengirola centres so one will need a car/taxi/bus to visit any of the centres. We had a car all the time and then the location is good.
Rooms are ok, but nothing extraordinary. Hotel is VERY big so there is a lot to explore. Very nice lobbies all over.
Pool area is ok with lots of sun all day.
View from the hotel is really nice.
Overall I would summarise the visit as ok, but most likely we would not choose this hotel again. Then because of the location and the all inclusive focus.
Dear Nichlas,Thank you for your visit and for taking the time to share your experience here. We are glad that, even if the location wasnt what you were looking for, you had a pleasant stay at Polynesia.Kind regards,Polynesia Management
Dear Barry,Thank you very much for your comments, we are very glad you enjoyed your stay and we hope to welcome you back again in the future.Kind regards,Polynesia Management
Our stay was amazing! The resort is remote but there are cabs which are easily ordered at reception which can take you into town. The facilities in the hotels were incredible and the entertainment was some of the best I have seen in a hotel. The fact that you could chose between 3 very different acts each night was great! Our room was also very clean and big with plenty of space for 4 people and there was only 2 of us! Thank you so much for an amazing holiday!
Dear Rosalyn Anne,Thank you very much for sharing your review after you recent stay. We are very glad you enjoyed your time with us and we hope to see you again soon.Kind regards,Polynesia Management
Dear Mona,Thank you for your review, we are very glad you enjoyed your stay. We hope to see you again soon.Kind regards,Polynesia Management
6/10 พอใช้
Darryn
เดินทางกับครอบครัว
26 ก.ค. 2023
Don’t believe that all that is listed in the description is available at the actual hotel.
I.e. we seen that from listing that it had a Lazy River, this was actually located at the beach club a short shuttle away. You can not buy a dingy you have to rent @ €10 €10 deposit each per day for a few hours only.
The room was not as modern as we thought from the pictures the Wi-Fi was not working and in our room and staff couldn’t care when reported.
We actually thought paying extra for seaview suite with terrace would include at least sun lounges but no it didn’t.
The maids would only leave 2 towels on days unless asked to leave 4. The pillows where very uncomfortable only providing 1 long pillow per bed.
The pull out bed was uncomfortable for our teenage daughter as she could feel the springs and she is fine made up so not due to weight.
The food was nice plenty of choice, the drinks where hidden so you could see what was on offer unless it was the premium drinks which where expensive at €9 each. Bar closed at 12 and lights on all terraces switched off.
Public Transport very good and very reasonable between the 2 neighbouring towns.
Most of the best night entertainment seemed to be in the holiday resort village.
All inclusive didn’t cover food or drink in sister hotels if you wanted to attend the shows. The beach club on Sunday also an extra cost for drinks.
Safe in room was a daily charge as well, AI, No, charge where they can
Dear Darryn,Thank you for your visit and for providing us with your feedback. We are sorry to hear certains aspects of the hotel didnt meet your expectations.Kind regards,Polynesia Management
Très belle hôtel : une piscine à l’hôtel et un accès gratuit au centre aquatique (des navettes circule toute la journée entre l’hôtel et ce centre aquatique). Accès plage rapide à pied. Parfait pour un voyage en famille. Personnel non francophone qui a tendance à privilégier la clientèle britannique.
ROMAIN
เข้าพัก 5 คืน, พฤษภาคม 2023
การตอบกลับจาก Direction Polynesia วันที่ 14 มิ.ย. 2023
Cher Romain,Merci beaucoup pour votre évaluation et vos commentaires, nous sommes heureux de savoir que vous avez apprécié votre séjour et nous espérons que vous reviendrez bientôt.Cordialement,Direction Polynesia
Dear Suzanne,Thank you so much for this review, we are so glad you enjoyed your time at Polynesia and hope you visit us again in the future.Kind regards,Polynesia Management
Dear Guest,Thank you so much for this fantastic review, we are so glad you enjoyed your stay and hope to see you again soon.Kind regards,Polynesia Management
Hôtel magnifique, déco incroyable
Petit déjeuner super mais repas du soir ne vaut pas le standing de l’hôtel ( pâtes pas très bonnes surtout les sauces)
Bruno
เข้าพัก 5 คืน, มีนาคม 2023
การตอบกลับจาก Merci วันที่ 8 เม.ย. 2023
Cher Bruno,Merci beaucoup pour votre évaluation, nous sommes heureux de savoir que vous avez apprécié votre séjour et nous espérons que vous reviendrez bientôt.Cordialmente,Direction de Polynesia
Fint Hotel men det trænger til en kærlig hånd. Rigtig god mad vi var der over julen og der var det den ene restaurant der havde åben, all inklusiv maden var fin, der er mulighed for at få lavet ommelet til morgenmaden. Værelset er generelt lidt slidt, men ellers er de fine der var sovesofa samt mulighed for at lave med på værelset, terrassen/Altanen var dejlig stor.
Thomas
เข้าพัก 6 คืน, ธันวาคม 2022
การตอบกลับจาก Manager Polynesia Hotel วันที่ 26 ก.พ. 2023
Kære kunde,Mange tak for din vurdering af dit ophold hos os på Polynesia Hotel. Vi håber at se dig igen i fremtiden.En hjertelig hilsen.Polynesia direktør
Sehr lautes und abgewohntes Hôtel. Service reagiert nicht wenn Gäste bis 4 Uhr früh feiern. Buffet Restaurant unteres Niveau. Service Emfang ist schleckt. Die von uns gebucht Junior Suite verdient nicht den Namen. Abgewohnt, man fühlt sich im Riesen Hôtel nicht wohl, Max 3 Sterne!
El hotel necesita mantenimiento, la puerta de la habitación de caía a pedazos. Uno de los días no han hecho la limpieza de la habitación y cuando lo reclamamos nos dijeron que solo era hasta las 5 de la tarde ¿?
Las área de piscina están muy bien. El desayuno también está muy bien. La cena regular, un buffet de muy baja calidad. Sin embargo por el precio que lo pagamos en día de semana y fuera de temporada ha estado muy bien. El spa también es otro punto positivo, aunque creo que debe quedarse pequeño cuando hay más ocupación.
Ahora no pagaría 200 y pico de euros la noche en temporada por un hotel de esta categoría.
Buenas tardes,
Gracias por su comentario. Lamentamos el incidente de la limpieza de su habitación y tomamos nota sobre el mantenimiento de su habitación.