"1. Check in is unprofessional, after getting my ID, front desk verified my phone number, after this step, they requested to see my original reservation receipt, which was very confusing. I asked something wrong? They said they just need to check. (Most of holiday in express can finish check in in 30 second, this one takes much longer time).
2. The hardware of hotel is good.
3. Breakfast choices are very limited, there was a purple sweet potato porridge they did not label it, I asked staff this...
"Very good location that offers plenty of shopping, dining options. The hotel and the rooms are luxurious and the service is great. One of the downside was that non-smoking floors still smells like cigarette with ash treys at the elevator hall. Also the swimming pool is not serviced by the hotel and other residents of the building can use it. Swimming cap was also required which the hotel did not inform us."
"The room was a bit on the older side and didn't feel overly maintained. Lots of the wallpaper was peeling. At least one ceiling tile was sagging low. The bed was very hard. It had low water pressure. The room itself was clean, and the hardwood furnite was quite nice. "
