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"The room was beautiful!! It’s recently been done apparently, and there was a lovely hamper and fridge with food and drinks included. The only issue was the shower wasn’t amazing and was hard to get to the right temperature. Otherwise staff super lovely to and great pub! Highley recommend - Lauren "

"A very peaceful place for a weekend getaway."

"We enjoyed an overnight stay. The staff were friendly, the room was spacious and clean, and there was a comfortable bed. We ate in the bar as the restaurant was closed on Sunday evening, but there was a full menu and the food was enjoyable. There was a standard, perfectly nice breakfast offering. The leisure facilities were stand-out. There was a very warm pool (probably better suited to leisure rather than fitness swimming, particularly if busy) with a really nice steam room and sauna. We'd...

"Lots of nice touches, unexpected in a basic motorway services hotel: drinks & snacks available 24hrs in reception, help yourself to tea & coffee supply top ups."

"Very clean and nicely presented"

"Staff was great helpful, room was large spacious..could use a fridge but not the en "

"Had a wonderful stay, food was lovely, room was spacious with lovely decor. Treatment in the spa was fabulous. Very nice stay, thank you, we will be back!"

"We absolutely loved our stay here, equisite attention to detail, stunning location and decor, luxury without formality, and quite simply the most delicious breakfast you could wish for (make sure you try the granola!!) Will be recommending to everyone and hope to return again one day. Many thanks for a wonderful stay. "

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"Lovely room, everything u need, staff very friendly and great breakfast "

"Fantastic staff, stunning room and beautiful area. Cannot fault it- very dog friendly and we hope to return!"

"Was not expecting a lot and was pleasantly surprised. Staff were amazing and knew exactly what they were talking about. Always busy and super friendly. Food very good. Clean and welcoming. Definitely would recommend."

"Perfect location, comfortable room and bed. Friendly service and hearty breakfast. All in a great stay for the price. "

"Excellent location , nice clean room and hot water and cosy and clean . Breakfast v good value staff were outstanding and even came round topping up our coffee value for money . Good parking "

"We loved the location of the Lookout - right in the heart of Rye. The room was comfortable and quiet. Parking was very convenient and easy to pay for with the RingGo app and we didn't have any trouble finding a space. All the staff we met were very friendly and helpful. Thanks for a lovely stay."

"Staff were absolutely lovely and they even upgraded our room upon check in which was a treat. The facilities in the health suite were fantastic and just what we needed for a relaxing stay. Pool and "

"The rooms were very well presented with everything you need, food was amazing and good choice of fresh produce. The staff were excellent, very attentive and welcoming"

"Lovely clean room, polite and friendly staff and decent breakfast. What's not to like. Happily stay here again"

"My wife and I had a great experience. From the time we arrived and found a parking space for our car, until the time we drove out was amazing. Staff were courteous, friendly and very efficient. Food was fabulous. Room was well laid out, stocked and comfortable. Our stay at the Mermaid Inn enhanced our visit to beautiful Rye. Thank you."

"The hotel was really great! Very good location with easy parking on site. All staff from reception to kitchen staff were superb. Friendly, polite,professional and friendly. The food was amazing, tasty. Overall hotel was clean and well looked after. Will definitely stay again!"