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"A lovely stay in a property that was as advertised and came with very refreshingly brilliant customer service from every single member of staff that we encountered "

"The bathroom shower was broken, and the flush was non-functional. There was no drinking water available. The washroom was very basic and lacked the feel of a hotel, resembling a 1-star bathroom."

"Lovely hotel with exceptionally friendly staff , particularly Georgina in the Spa"

"An amazing hotel with a great restaurant and lovely staff"

"No air conditioning - a bit hot to sleep. It’s basic but rooms are well maintained. Staying towards the back does decrease highway noise"

"Great location, just outside the York wall."

"only a one night stop over. Staff were great, room was good, more spacious than expected. Breakfast was good and plenty of it. Would visit again if in the area."

"Friendly staff, quiet location and easy reach to shops"

"Clean but dated room. Had trouble with noisy neighbours and the night porter tried to sort it but wasnt to be....however the manageress Gillian was great sorting a free replacement stay. "

"Property is set in lovely grounds staff very friendly room clean fabulous shower quiet place breakfast very tasty"

"The rooms were clean. Complementary breakfast was good. Staff was pretty quick with checkin."

"Excellent room,clean and tidy. Pleasant staff and good food"

"Easy and convenient, good quality for the price. Wish the room was a bit cleaner, some brown marks on the net and curtain and the table area had some marks, but the bed and bathroom were clean. Parking is easy and staff were very helpful. Next to service station so easy for food and amenities"

"Great spacious room Friendly staff Excellent parking Excellent breakfast I would certainly stay here again"

"Second stay in the hotel, lovely room, spotlessly clean, staff are wonderful and breakfast amazing. Resturant also very good with a varied menu I would highly recommend."

"A small fridge per room would be superb "

"Stayed one night to attend a RL game at Castleford Tigers - great location, we were in one of the bungalows, a really nice large room with patio. Good buffet breakfast included. We will be back."

"I don’t usually post negative comments but feel on this occasion it’s require based on the room rate. Our room including bathroom was slightly tired and is in need of a refreshment and lacked your normal toiletries for this level of hotel. The mini fridge compressors was very loud and as such led to both nights of poor sleep, not ideal when you book a weekend away to recover. However, the main building was very beautiful and had a nice lounge to relax in the evening."

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I...