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"The accommodation was clean and spacious. The decor is quite dark, but probably because of the dark beams. The welcome in the pub wasn’t great, we weren’t acknowledged whilst standing with our bags in the pub. I understand the stafff are busy, but a simple’hello, we’ll be with you in a minute’ would be nice. We didn’t see any members of staff as the breakfast is a completely self service buffet. On the whole we would have felt more welcome if somebody had appeared at some point eg maybe when you...

"Breakfast was okay but highly recommend dinner which was very good. Staff friendly and helpful and dog welcomed."

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"The hotel is in a very good location for all amenities."

"The room was minamilistic. No towels.Shampoo or soap. Extremely nosey as pub on the lower floor. I only ended up staying one night. The staff how ever where very friendly."

"Stayed for my brother in laws wedding, fabulous hotel, food amazing, would recommend."

"This was a last minute booking and the room wasn't ready when we arrived so we had a little wait until it was ready. The manager (Tanya I think?) was very helpful, kept us informed and gave us a free drink while we were waiting which was much appreciated. The room itself was good, it was ground floor and close to McDonalds but we couldn't hear any noise from outside. I didn't find the bed or the sofa bed particularly comfortable but it was fine for one night. The only thing that would have been...

"Grim"

"Very good all round, the old style rooms recently refurbished to a high standard Staff were very helpful and polite Would stay again"

"Upon arrival we were met with loud music what seemed like a soul weekender. There was forewarning regarding this and our room was not ready. We had a child of 8 with us so it was a bit unfair on him. The bathroom had no fascia on the shower temp control and there was mould on the ceiling. The tissue box had no tissues in during our two night stay. The mini fridge was not stocked upon arrival . When I asked if I could see the room before I was paid I was told they needed a managers consent which...

"Constant smell of cheap air fresheners in the halls, food was overcooked and took an extremely long time to arrive, people arriving after me were served there food before me. My experience was all the staff were in their early twenties, Maybe my issue were down to a lack of experience being on hand. Definitely not the worst place I’ve stayed in but can definitely be improved."

"Staff were very welcoming and accommodating of my requirements. I needed an earlier breakfast than advertised and without any hesitation Connor was able to help me."

"Fantastic, thank you! "

"Hartelijke ontvangst bij de receptie, alle verplichte formaliteiten werden hoffelijk en geduldig behandeld, schone schitterende en functionele kamer, waterkoker met koffie, thee, koffiemelk en zoetstof aanwezig en de kamer was uiterst modern, functioneel en praktisch ingericht. Ik had ook nog het voordeel van alarmfunctionaliteit dat per abuis ook nog functioneel werd getest. De receptionist reageerde supersnel op het alarm en was niet boos maar juist uiterst bezorgd. Ook het overige personeel...

"Excellent stay as usual thanks Belinda"

"Looking for a low cost Kidderminster hotel, and this was what I selected. The hotel wasn’t exactly what I was expecting - the name suggests a degree of elegance, but what I found was a downmarket version of a premier inn without the consistency. Relatively convenient for nearby attractions about halfway to Bewdley on the Bewdley road. A decent walk to the center of Kidderminster for most dining options."

"This place is a fabulous bargain. Amazing price with a really good breakfast included. There’s no skimping in care, the room was faultlessly clean, and was spruced up each day of our stay. This particular room was a little small but with a big, comfy bed. Perfect for a base to sleep when going out during the day. Staff on site where hard working and helpful. We definitely will be back"

"Friendly staff , was woken up earlier from extractor fan & noisy delivery’s early"