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Grand Royale Apartment Complex & Spa

3.5 star property
Families can ski down Vihren's slopes or explore Holy Trinity Church's charm in this winter wonderland setting of Bansko's snowy landscape

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In the heart of Bansko, Grand Royale Apartment Complex & Spa offers a family-friendly haven. Unwind on the sun-kissed terrace or indulge in a rejuvenating spa treatment, from aromatherapy to sports massage and facial. With an international restaurant serving kids' meals, free WiFi, and an arcade/game room for entertainment.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 2 Bedrooms, Non Smoking

Apartment, 2 Bedrooms, Non Smoking | Minibar, soundproofing, free cots/infant beds, free WiFi

Apartment, 2 Bedrooms, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Kitchenette
Fridge
TV
  • Mountain view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Non Smoking

Apartment, 1 Bedroom, Non Smoking | Minibar, soundproofing, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Fridge
TV
Clothes dryer
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Studio

Standard Studio | Minibar, soundproofing, free cots/infant beds, free WiFi

Standard Studio

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Fridge
TV
Clothes dryer
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
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About the area

Located in Bansko, Grand Royale Apartment Complex & Spa is in the entertainment district. Ski Bansko is a popular local attraction, and if an activity is on the agenda, Bansko Gondola Lift and Shiligarnik - Highland are worth a visit. Vihren and Holy Trinity Church are two other places to visit that come recommended. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking, ecotours and rock climbing in the area. Visit our Bansko travel guide
Map
3 Todorini Ochi Str, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    7 min walk - 0.6 km
  • SkiBansko by Traventuria
    8 min walk - 0.7 km
  • Vihren
    13 min walk - 1.2 km
  • Bansko Gondola Lift
    13 min walk - 1.2 km
  • Holy Trinity Church
    3 min drive - 1.9 km

Getting around

  • Sofia (SOF)
    148 min drive

Restaurants

  • Chateau Antique
    7 min walk
  • The House
    7 min walk
  • St. John Hill Ski & Spa resort
    13 min walk
  • Bai Mile Inn
    6 min walk
  • Бай Миле
    6 min walk

About this property

Grand Royale Apartment Complex & Spa

Family-friendly hotel near Bansko Gondola Lift
Located close to Vihren and Holy Trinity Church, Grand Royale Apartment Complex & Spa provides a terrace, a garden and a playground. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle and ski storage. Indulge in a sports massage, aromatherapy and a facial at the on-site spa. The on-site international cuisine restaurant, Grand Royale, offers breakfast, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with an arcade/games room and a library.
Other perks at this hotel include:
  • An indoor pool and a children's pool, along with sunloungers and a lifeguard on site
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and a front desk safe
  • Games, a TV in reception and coffee/tea in reception
Room features
All 74 rooms boast comforts such as separate sitting areas and bathrobes, as well as perks such as free WiFi and sound-insulated walls.
Other amenities include:
  • Bathrooms with showers and hairdryers
  • TVs with cable channels
  • Balconies, separate sitting areas and fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Grand Royale
  • Lobby bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Dryer
  • Heating
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: EUR 10.22
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.77 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: EUR 10.22 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Royale Apartment Complex
Grand Royale Apartment Complex Bansko
Grand Royale Complex
Grand Royale Complex Bansko
Grand Royale Apartment Complex Hotel Bansko
Grand Royale Apartment Complex Hotel
Grand Royale Apartment Complex Spa
Royale Apartment Complex
Royale Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel
Grand Royale Apartment Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel Bansko

Frequently asked questions

Does Grand Royale Apartment Complex & Spa have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 9:00 AM to 8:00 PM.

Is Grand Royale Apartment Complex & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Royale Apartment Complex & Spa?

Self-parking is free at this property.

What time is check-in at Grand Royale Apartment Complex & Spa?

Check-in start time: 2 PM; check-in end time: 10 PM. Early check-in is available for a fee of EUR 10.22 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Royale Apartment Complex & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Grand Royale Apartment Complex & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Grand Royale Apartment Complex & Spa located?

Located near the slopes, this Bansko hotel is in a shopping district, within a 15-minute walk of Vihren and Bansko Gondola Lift, and close to winter sports, such as cross-country skiing and skiing lessons. Holy Trinity Church and Ski Bansko are also within 6 mi (10 km).

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Reviews

Grand Royale Apartment Complex & Spa Reviews

8.6

Excellent

8.6

Cleanliness

7.2

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 40 reviews
Rating 8 - Good. 12 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

Reviews

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay in Bansko. The room is big, spacious, bright. Swimming pool it's good, everywhere is clean 👍 Breakfast is very good ! We will be back 🙂
Stayed 2 nights in Sep 2025

8/10 Good

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was that the internet was close to non-existent no matter what area of the property we tried. That was part of the reason we did not stay another night. The spa area was nice with very few guests around. Not walking distance to the city center, but taxes are readily available.
Stayed 1 night in Sep 2025

8/10 Good

Blagoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Stayed 4 nights in Sep 2023

10/10 Excellent

Yiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Stayed 7 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

We had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant). We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment. We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
Stayed 3 nights in Jul 2024

10/10 Excellent

Radka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with swimming pool, close to ski lift area
Stayed 2 nights in Jul 2023

10/10 Excellent

Vesna

Everything was great. Would def go there again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and very clean.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

The hotel was value for money. We stayed in Bansko for a whole week for our ski holidays. However, at the beginning of our holiday we stayed in a different hotel. We stayed at Grand Royale only for 4 days at the end of the trip. The breakfast was really nice and full of different things to suit all tastes. The room was spacious and very clean. The staff at the hotel was very friendly and helpful at all times. Although the gondola is not very far from the hotel, the hotel has a free shuttle bus to take guests to the gondola. The hotel is not only beautiful but it has all kind of things like playground areas and spa.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! 😊😊
Stayed 5 nights in Jan 2022

10/10 Excellent

Kadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enfes kış tatilimiz.

Eşim ile kış tatili yapmak için haftasonumuzu bu otelde geçirmek istedik. Odanın kullanım alanının büyüklüğü rahatlığı konforu bizi çok memnun etti. Eşimin doğum gününü kutlamak için süprizime destek veren otel personelinden ayrıca çok memnun kaldım. Kutlama sonrası bize armağan edilen ev yapımı şarap ise muhteşemdi. Herşey için çok teşekkür ederiz. Herkese de tavsiyemdir.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before so know the property quite well. I like location 15min walk to town centre. Sauna, steamroom & Swimming pool are excellent. Everywhere is spotlessly clean. Staff are friendly & provide excellent service. Shuttle bus to & from Gondola, clean, reliable & punctual. Asked for extra blanket for my room one evening & received within 10mins.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The hotel offers you all the facilities in good price.However, the breakfast and cleanliness are areas that need improvement.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worm property and staff. Good spa and food. I recomend.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartment and lovely hotel. Easily walkable to main street and gondola. We were there for New Year’s Eve and the staff organised a great evening with entertainment and fireworks - excellent night. Staff worked really hard- thank you!
Stayed 7 nights in Dec 2019

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bansko best value spa retreat! Beats Kempinski

An amazing hotel with a magical spa retreat. Loved the room and the views. Best massages i’ve had for a long time! Room services food was okay but the staff are so friendly which made up for it! Free shuttles to the gondola also helped getting out early and saved us the walk. Definitely would stay again if i get back to bansko!
Stayed 7 nights in Feb 2019

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos gustó muchisimo. Volveriamos sin duda.

La relación calidad-precio inmejorable. La cocina del apartamento no la utilizamos porque reservamos media-pensión. El desayuno y la cena estaba bastante bien y con variedad. La sauna, baño de vapor y piscina completamente gratuito. También había gimnasio aunque no lo usamos. Nos gustó también que aunque está cerca del centro, está algo apartado por lo que es muy tranquilo. El personal tanto del comedor como en la recepción encantadores.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. Great breakfast. Fantastic pool and spa . Basic rooms but clean . Poor self catering facilities
Stayed 5 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

ρεσεψιον

Δεν υπήρχε χαμόγελο στο προσωπικό ιδιαίτερα στην ρεσεψιόν κ δεν ανταποκρίνεται γενικότερα στα αστέρια της κατηγορίας του
Stayed 3 nights in Dec 2017

8/10 Good

Nikos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

xalara

kaloytsiko
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Hotel is borderline average

If you opt for half board (dinner and breakfast) know that during dinner you will have to buy all of your drinks

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Bra familjehotell

Bra familjehotell och helt ok restaurang med bra service. Stor utrymme på rummen med lite slitna golv och hotellet var varmt och skönt under dgar med -10grader ute. Enda nackdelen var hotelläge som var avskild från centrum med gator utan ljus.

4/10 Poor

Χρήστος

Liked: Room comfort
Disliked: Cleanliness

Μέτρια..Κρίμα τόσα λεφτά

Αρκετά προβλήματα με τα υδραυλικά. Ευχάριστο προσωπικό εκτός της καθαρίστριας, Βρώμικα νερά στο τζακουζι ...

6/10 Okay

George

Liked: Cleanliness

Nice hotel to stay, however not an impressive one

First of all, the hotel location is very difficult to find - the location shown on Expedia map is definitely wrong! The staff is really nice and helpful, the hotel design is original. The breakfast needs improvement, rooms are big enough but everything inside looks cheap.

8/10 Good

MARIA

Liked: Staff & service, property conditions & facilities, room comfort

needs organisation, but is comfortable

when we arrived, we had difficulty finding it, but then we were sattisfied of the breakfast and dinner. Very good chef. Rooms are very spacy, but need some kuttlery in the kitchen. Could be more clean and the outer surroundings are not yet ready.The receptionist and the manager were very polite and trying to learn and speak greek.