Dear Lars,Thank you for your kind and generous review.Regards,Winai MoonsriGuest Experience Manager

เรยน คณ Mandhana,ทางโรงแรมมแผนการปรบปรงหองพกและพนทสวนกลาง ซงคาดวาจะสามารถดำเนนการไดภายในป 2024 ครบ ซงงบประมาณตรงสวนนตองรอการอนมตจากการทาและคมนาคมซงตองใชเวลาพจารณาพอสมควรเนองจากเปนงบประมาณทสง สงททำไดตอนนคอ บำรงและรกษาหองพกและพนทสวนกลางทมอยใหใชงานและบรการลกคาไดเปนปกตครบ โรงแรมหวงวาจะมโอกาสไดตอนรบทานอก ทงกอนและหลงการ renovate.ขอแสดงความนบถอWinai MoonsriGuest Experience Manager

Dear Jariya,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong

Dear Gary, Thank you for your kind feedback. We are delighted to hear that you found it easy to get to our hotel from the airport and that you enjoyed your stay with us. Ensuring convenience and providing a pleasant experience to our guests are our top priorities. We look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport. Best regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Geoffrey, We appreciate your feedback. At Novotel Bangkok Suvarnabhumi Airport, we strive to provide a modern and exceptional experience for our guests. We regret to hear that we fell short of your expectations during your recent stay. Your comments are valuable to us as we continuously work to improve our services. Thank you for sharing your thoughts with us. Best regards, Winai MoonsriGuest Experience Manager

Dear Amy, Thank you for your kind words! We are delighted that you enjoyed your stay with us at Novotel Bangkok Suvarnabhumi Airport. Our 24/7 check-in service aims to provide convenience to all our guests. It's wonderful to hear that our staff's helpfulness and the hotel's location met your expectations. We are glad you found our shuttle service convenient. We look forward to welcoming you back soon! Warm regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Graham, Thank you for sharing your feedback with us regarding your recent stay at Novotel Bangkok Suvarnabhumi Airport. We are delighted to hear that you found our hotel's location convenient for your layover between a late-night arrival and an early morning departure at BKK airport. Our team is dedicated to providing a pleasant and accommodating experience for all our guests, and we are pleased that you found our staff to be nice, friendly, and helpful in assisting with your wheelchair needs. At Novotel Bangkok Suvarnabhumi Airport, we take guest feedback seriously, and we appreciate your comments about the room conditions. Rest assured that we continuously strive to maintain and improve the quality of our accommodations to ensure a comfortable stay for all our guests. We will address the concerns you raised about the rooms to enhance the overall guest experience. We are glad to know that you enjoyed the convenience of our hotel shuttle service to the airport, making your journey smoother and stress-free. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay whenever your travels bring you to Bangkok. Warm regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Victoria, We are delighted to hear that you found our 24-hour check-in service convenient for your flight, and that you appreciated the shuttle service and proximity to the airport. We are glad you enjoyed the complimentary bottles of water and found our rooms spacious. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport. Warm regards, Winai MoonsriGuest Experience Manager

Dear Cynthia, Thank you for sharing your positive feedback. We are delighted to hear that you found Novotel Bangkok Suvarnabhumi Airport to be a great quality airport hotel with comfortable rooms, convenient amenities, and excellent facilities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Winai MoonsriGuest Experience Manager

Dear Khun Pratana,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Terence, Thank you for sharing your positive experience at Novotel Bangkok Suvarnabhumi Airport. We are delighted to hear that you enjoyed our clean, well-appointed rooms and eating areas. Being in a key area for transportation, we strive to provide our guests with convenience and comfort during their stay. We look forward to welcoming you back soon. Warm regards, Winai MoonsriGuest Experience Manager

Dear Jaspreet,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Arlene, Thank you for your positive review! We are delighted to hear that you found our property convenient and enjoyed the good food, including the included breakfast. Being connected to Bangkok Airport, we strive to offer a seamless experience to our guests. We look forward to welcoming you back soon. Warm regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Gwen, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel's location and common areas, including the pool, lobby, and restaurants. It's great to know that you found the bed comfortable and clean. We appreciate your comments regarding the condition of the desk chair and carpet in your room. Please be assured that we take all feedback seriously, and we will address these areas accordingly to ensure a more pleasant experience for our guests. We are glad that you found our shuttle service and walking path convenient. We strive to provide a comfortable stay for all our guests, and we apologize for any inconvenience caused. We hope to welcome you back for an improved experience in the future. Warm regards, Winai MoonsriGuest Experience Manager

Dear Nicholas, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the check-in process, pool, gym, and our convenient access to the airport. At Novotel Bangkok Suvarnabhumi Airport, we strive to provide a seamless experience for our guests, ensuring a comfortable and enjoyable stay. We look forward to welcoming you back in the future. Warm regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear David, Thank you for your positive review. We are delighted that you appreciate our flexible check-in/check-out policy, allowing guests to check out 24 hours after checking in. We strive to provide a fair and convenient experience, especially for late-night arrivals. Your feedback is valuable, and we hope to welcome you back soon. Best regards, Winai MoonsriGuest Experience Manager

Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

Dear Seraphina ,Thank you for your kind review on our location and smenities.Regards,Winai MoonsriGuest Experience Manager

Dear Pamela, Thank you for your kind review. We are thrilled to hear that you appreciate our great service, cleanliness, and amenities. Providing a comfortable and convenient stay for our guests is our top priority. We strive to offer a premium experience that justifies the value we place on quality services. We look forward to welcoming you back soon. Sincerely,Winai MoonsriGuest Experience Manager

Dear Laura, We sincerely apologize for the inconveniences you faced during your stay. At Novotel Bangkok Suvarnabhumi Airport, we prioritize cleanliness and guest comfort. We will address the issues you mentioned regarding mold in the hallway ceilings, dingy rooms with poor lighting, and air conditioning leaks promptly. Your feedback is invaluable to us, and we will take immediate steps to rectify these shortcomings. Thank you for bringing this to our attention. Best regards, Winai MoonsriGuest Experience Manager

Dear Michael, Thank you for your positive review! We are delighted to hear that you had an excellent stay with us. Regarding your preference for a room closer to the elevator, we always strive to accommodate our guests' requests whenever possible. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay. Warm regards, Winai MoonsriGuest Experience Manager

Dear John, Thank you for your kind review! We are delighted to hear that you found our hotel excellent and conveniently located near the airport. Ensuring proximity and convenience is one of our top priorities. We look forward to welcoming you back on your next visit. Warm regards, Winai MoonsriGuest Experience Manager

Dear Michael, Thank you for sharing your feedback with us. We are delighted to hear that you found our location perfect for your needs. We sincerely apologize for the inconvenience you faced initially with the room odor. At Novotel Bangkok Suvarnabhumi Airport, we take great pride in maintaining our rooms to the highest standards of cleanliness. Your comments have been shared with our housekeeping team to ensure a thorough inspection and necessary actions are taken. We are pleased that our front desk promptly addressed the issue by changing your room and followed up to ensure your satisfaction. Your kind words regarding the service are truly appreciated. We look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Winai MoonsriGuest Experience Manager