I reserved a non-smoking room and paid advancement. But, when I arrived to check in late at night as I gave them a note during reseration.I got a smoking room on smoking floor. Reception said there's only one room left. And, bellboy that night was very unhelpful. He lead me from my car to the registration desk, but neglect to help my carry stuff to my room eventhough I waved my hand to him. That's quite bad. I found someone's hair in a bathtub.