The price seems excessive considering there is no restaurants. No breakfast. Hotel definitely lacking amenities.
Ryan
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
Jericca
เดินทางกับครอบครัวและเด็กเล็ก
17 ก.ค. 2025
Convenient since it’s in banff avenue.
Carpet of the room
looks and felt dirty though
Jericca
เข้าพัก 2 คืน, กรกฎาคม 2025
4/10 แย่
Kimberly
เดินทางเป็นกลุ่ม
16 ก.ค. 2025
ชื่นชอบ: ความสะอาด
When I booked this property there was no communication that I would be charged half of my rate if I book multiple rooms. When I phoned about this my option was to lose all my rooms and not book a block or leave as is. No other option and the lady was miserable to deal with. When checking in multiple rooms at different times. They kept forgetting to include the vouchers and additional information to the rooms on my booking. There was a $15 voucher to be used at select dining locations during my stay. Turns out there was an error on my bill after the fact. Nothing they can do it is the restaurants error and they will not assist. Again, I asked a follow up question the lady at the front desk was starting to get irritated. Overall I would never stay at this hotel again.
The location was on the edge of town and quiet with an easy walk in. We were told we could use our $15 credit the night we checked in or the next day if we just told them at checkout that we hadn’t used it yet. So we planned to use it the next day, but then when we went to check out, we were told we actually Couldn’t use it later. Since there’s not a restaurant on site, this is not an easy thing to have a food voucher that’s at other hotels. They were all sit down dinner restaurants.
Melissa
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
Morag
เดินทางกับครอบครัว
15 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The hotel is very rundown and not very clean. Our safe didn’t work for two out of four days, despite reporting to reception. I wish I had spent a little bit more to have nicer accommodation. Certainly not worth what I paid.
The property is aging but it was comfortable with exception of the bed pillows. They are very hard! They offer tea and coffee in the lobby which was nice. I walk a lot so it was nice being a bit away from the downtown hustle and bustle. It is only 1 mile from main area. No restaurant within hotel but plenty of options within walking distance.
The staff was very nice!
staff were nice. hotel was cute. room was clean. the window opened but we couldnt get it to close. our room wasn't ready for check in at 4pm but they let us store our backpacks to explore around. $524 for one night seems outrageous but that appears to be on the "cheap" end of normal for banff. overall not a bad stay. I would stay again
The property is in good shape, the room was nice, staff was great and you have on site parking (the entrance to the garage is only 6"4" high so no big truck). The pillows can use updating as they are hard as rock. Other than that it was very convenient to the bus stop as it is outside the hotel (hotel provides three day bus passes for free). Several places to eat withing walking distance and right on Banff avenue. If you have kids, there is a very nice playground next to the hotel.
1980s vibe. Hotel not updated in ages. Elevator lost power three times while we were in it. Pictures were misleading. Switched hotels after first day. Don’t stay here.
For my wife and I this is 5 out of 5. I gave it a 4 out of 5 for the review because you may find it dated and it in need of some renovation. So it looks a little like 1990 but so do I.
We got a room that overlooked the park and we had a great view of the mountains. We could also sit on the balcony and watch the children playing in the park. So no complaints from me, even as the bathroom was maybe a bit rustic and yes there is no food onsite but there is coffee in the morning. It is the location and the free bus pass that makes this the place to stay. Take the bus down Banff Ave and enjoy yourself in Banff. Since the bus stop is one of the first stops you can usially get a seat. Ask the staff for any information, they are very helpful.
Anthony
เข้าพัก 6 คืน, มิถุนายน 2025
6/10 พอใช้
Amy
เดินทางกับครอบครัว
5 ก.ค. 2025
ชื่นชอบ: ความสะอาด
Convenient location on the Main Street. Reasonably clean for the age and price of hotel. Pool hours were unclear and loud late at night next to our room. Front desk staff were unhelpful.
Property is very nice and stuff is super friendly. Highly appreciated free bus tickets , that was nice touch from hotel .
The only comment I can make is that overall prices for accommodation in Banff are super high, I understand that June offers relatively good weather for hiking, still everything is more than doubled in price.
Close to everything and free bus pass to get to anywhere in Banff! Staff was friendly and place clean /safe. Pool / hot tub nice after long day of hiking!
The property is showing signs of age and needs a facelift. Nothing major just cosmetics. Everyone was attentive. Very quiet and underground parking was plentiful and spacious.