Dear OH-DONG, Warmest Greeting from Pullman Bandung Grand Central Thank you for taking the time to tell us about your experience at the Pullman Bandung Grand Central. I am so sorry to hear that your overall experience was not an enjoyable one; please allow me to express my sincerest apologies. I can assure you that this most certainly a very rare occurrence and our related department head has immediately took a necessary actions on this to avoid any re-occurrence in the future . Once again please accept my apologies for the downfall you have experienced during your stay. It is our hope that you will give us the opportunity to welcome you back in the future and to better serve you in the near future. Warmest Regards, Melisa Guest Experience Manager Pullman Bandung Grand Central Ibis Styles Bandung Grand Central

Dear Markus, Thank you very much for sharing your recent experience with us. We are happy to share that all rooms in our hotel are provided with the most updated 50” smart TV, which is intended for our guests to enjoy their relaxing atmosphere in the room, and I am glad to notice that it works. I truly appreciate your generous endorsement. Again, thank you for sharing your impressions of the pleasant experience, you recently had with us and we would definitely be glad to welcome you back again at Pullman Bandung Grand Central. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Dear JinHee, We would like to thank you for choosing to stay at Pullman Bandung Grand Central and taking the time to share your experience with us. Please accept our sincere apologies for your numerous disappointments. Upon reading this review, we did immediate investigations to ensure a better understanding of the above mentioned case and we have discussed the matter seriously as well as have taken necessary action to avoid the same problem from happening again in the future. I can guarantee you that this is not the norm of service standards our hotel is known for. We always strive to ensure our guests feel comfortable and satisfied during their stay with us. I hope this isolated case will not deter you from coming back to our hotel in the near future. We hope to have the opportunity to welcome you back again in the near future and we are committed that you will experience exceptional service at your next visit with us. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

Dear Mr. Daizo, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening. Warm Regards Kinanti Deliciana

Dear Ibu Novalita, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening.