The room is clean and the bed is very comfort.
The bathtub does not have a non-slip rubber mat, which makes it very unsafe to use when taking a shower.
Because of missing coffee mathine in my room, I tried to call the front desk and found the phone doesn't work, I had to go to the first floor to tell them the question. About 5 mineuts, one of the staff brought a coffee machine to my room, when I was going to use it I found a screw inside and very dirty, I had to go to the first floor again for another coffee machine.
Walked to convenience store on the corner (Royal Farms) about 10:00pm to pick up some snacks and a bunch of high school age kids (12-15 of them) walked in the store while I was shopping and helped themselves to everything and even filled backpacks and walked out. As I was paying for my bottled waters, I asked if this was normal and she said yes. I asked where the cops were and she just kind of looked defeated. There needs to be more police presence in this area. It happened again the next evening. Not the hotel’s fault. Everyone there was exceptional. Downtown Baltimore is overrun with crappy kids like this and they need to clean it up. These kids should all be arrested.
Daniel
เข้าพัก 2 คืน, กรกฎาคม 2025
10/10 ดีเลิศ
Shannan
3 ส.ค. 2025
Great
Shannan
เข้าพัก 2 คืน, สิงหาคม 2025
6/10 พอใช้
Dreama
เดินทางกับครอบครัว
1 ส.ค. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Property was just ok
Dreama
เข้าพัก 1 คืน, กรกฎาคม 2025
4/10 แย่
Jacob
เดินทางเป็นกลุ่ม
30 ก.ค. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Booked a room with 2 queen beds, arrived and they put us in a king suite. No other room available. They suggested i sleep on the couch. Only provided 1 extra blanket. No sheets, no pillow.
Do better Sonesta!
The stay was what is was ment for came from out of town for a concert but wish the web site was up to date $5 for a cup lf coffee luckliy staff was great and comped it was told complmentary breakfast absolutely not after chatting with staff sounda like the new owners need to hire someone for web up date staff was great tho
⸻
The front desk staff were great—especially Aaron, who kindly walked us to the corner to point us toward the CFG Arena. Another gentleman quickly brought an iron to our room when we realized there wasn’t one, which we appreciated. The room itself, however, was dusty and a few of the towels weren’t clean, so housekeeping definitely needs improvement. Overall, good for a short stay of less than 24 hours and the location—just steps from the CFG Arena—was exactly what we needed.
Had difficulty having the room cleaned. Fine the first day but was not cleaned after that. Towels were not refreshed. Had to make several calls to front desk before “fresh towels” and wash clothes were delivered the last night of our stay. Ironically, bath mats were delivered instead of towels. Too tired to pursue further.
The onsite cafe was fine. Food was ok. Wait staff was very attentive and helpful.
This location has the potential to be a really good option. However, the facility needs some sprucing up and minor repairs.
On the other hand, the staff was helpful and attentive. This location appears to be understaffed
I found a roach in my rooma nd had to check out a day early. The first day the staff told me to make sure we was in by a certain time becuase people start to get robbed in that area