Search Luxury Hotels in Bala

"Arrived at the property after travelling for over 2 hours for a 2 night stay, there was a sign on the desk stating the boiler had broken and there was no hot water. They had known about this for over 24 hours and had not got in touch so we could make alternate arrangements. Due to this we, and the late notice we could not find anywhere else. They also stated they could not give us a refund and this would have to be done through Expedia so we would not of had the money to stay somewhere else anyway. The staff were very nonchalant and care free regarding this and could not answer why we had not been updated earlier, they did not try and help us in any way."

"Ok room facilities very good "

"We had a lovely welcome at reception, and we had booked a Spa afternoon before our check in . The welcome was not as forthcoming at the Spa , and it seemed a little disorganised. Be aware that if the hot tub is cancelled due to the weather , you will not get a refund, apparently it’s in the T’s & C’s . The room was lovely if a little tired as some other areas were as well , granted it’s an old building , but the maintenance was a little lacking . The service and welcome at the restaurant was very good for evening meals and breakfasts . A couple of criticisms , the wine glasses could nicer , not ordinary glasses , especially as your spending £60 on a bottle of wine . The other was at breakfast, the plates were in a cabinet , which initially I thought was for heating the plates . This wasn’t the case , the plates were freezing and your breakfast was soon cold . "

"Great for food and drinks "

"We had the most amazing, relaxing stay at this beautiful hotel. The grounds are stunning and just a short walk got us to the Bryntyrion P"