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"What a shame everything was excellent until we returned to the hotel at 10:30pm in a taxi and couldn’t get a response from the intercom to get into the drop off area and to enter the hotel. I had to phone the hotel and get them to pick up and raise the gate. This part was not 5 star. Only blemish on what was a very good overnight stay. "

"The room is big, well furnished. and comfortable. The location is excellent, close to the harbor, and quiet. The staff is helpful."

"Lovely clean hotel comfy beds central to everything"

"Great hotel with great staff , Fantastic position"

"Great night at Sky City celebrating A friend's birthday.thank you"

"Poor customer service- my partner was dismissed and turned away. His phone was taken from him for ID processing and he was mistreated. We are deeply disappointed in the service- and to be offered no compensation apart from an “upgrade next time we stay” dissappointing. We will not be staying again and reccommend somewhere else for better customer service. "

"The bed was comfy and room was quiet. Enjoyed my dinner and staff were lovely "

"I booked a room for my daughter and son-in-law plus their 9month old daughter. They thoroughly enjoyed their stay with Novotel especially with the reception staff who were very helpful at check-in with storage of their extra luggage and also with advice on their options. They rated Novotel much better than Pullman in terms of helpful staff and more pleasant surroundings."

"Clean spacious room. Loved having a restaurant on site. Think having to pay for parking is a bit of a rip off!!"