2/10 แย่มาก
Amanda
เดินทางกับครอบครัวและเด็กเล็ก
8 ธ.ค. 2025
They charged my incidental card an extra $143 and tried to say the Expedia would not work which I had the receipt showing it paid the night before. Then tried saying we had a late check out at after 5 pm which was also not true we were at the aquarium in Atlanta and then home in hamilton Alabama then. I also had to get the maid to come so I could show her the serious issue we had when we woke up to ants covering the wall to the kitchen area. Having to throw food and snack away. The maid and I spoke around 10to 10:15 am and she apologized said she would let the manager know and went ahead and took the room key and told me I was good to go that I only had to leave the key on the room for check out but she would take it down now and speak to staff about the ants. When I discovered the charge I called them at 5:30 to ask why I was charged and got the two different excuses she told me she wasn’t sure what the issue would be but had to talk her to her manager and would be returning my and I have not heard back.
Amanda
เข้าพัก 1 คืน, ธันวาคม 2025