The room is cleaned and the staffs are helpful, but there was a strong smell in the lobby, elevator and inside the room, and bad smell in the microwave.
Staff was lazy, rude and not attentive at all. I had 3 pets prepaid and was not allowed to stay. Went up the road to Braselton and stayed at the Nrat Western and was treated like gold!
Nothing about this hotel was acceptable. We were looking for a room for a night after attending a wedding in the area. We were assigned to room 312. As soon as you enter the lobby the stale unpleasant smell greets you. In the hall way the smell is indescribable. Stink stale. My son thew up soon we entered the door. The room itself was not up to standard. The sink has rusts and cracks. The bath tub was worn out and dirty. The wall next to the bed was stained. We left the room soon after entering could not handle the smell.
Expedia should do better. Advertising a hotel as warm and welcoming but instead it the opposite. We left our luggages in the room and slept in our car. Woke up sick with headache and sore throat the next morning Please do not book a room at this hotel. It will ruin your entire vacation. Oh we saw cockroaches when we came back to pick up the luggages from the room. Expedia we are disappointed with you. You have ruined our beautiful vacation.
This was the worst hotel I've stayed in. On arrival we were given a room on the 2nd floor, only to find that there were no pillows on the beds and there was a terrible stench from the room. They had no pillows available so we were assigned to a different room. That room had a leaking toilet, a fridge that wasnt working, and SEVERAL roaches (whch looked like German roaches implying an infestation). Despite breakfast being advertised all they had was lukewarm coffee. I've stayed in several Extended Stay hotels and this was by far the worst one.
Do yourself a favor and avoid if you can.
Smoking and weird smell all over the building and no luggage trolley , sofa matress has stains and bathroom has only 1 mini shampoo which is for only 1 person hardly and we're 4 persons and grab n go breakfast was terrible , there was no muffins and coffee was about to end