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"Amazing property, history and arquitecture, however the service was not the best, i was there 5 years ago with my husband and the service was outstanding compare to this time around. Sadly, it has left me with a disappointing feeling as this is an outstanding hotel. Please ask foe late check out and they informed me that we were OK to stay until 1 PM. However, they keep pressuring my dad to leave at noon the room and told him that he was past his check out time, really rudely and he was going to get charged. Also, we were supposed to do the tour of the hotel at 5 PM and the tour guy showed up at 5:30 and he was completely unprepared and didnt really know much of the history of the hotel. Definitely the service is not as it used to be.."

"All customers service was very helpful,clean rooms and very closed to the beach, has a pool on top floor also clean"

"Deberían hacer más variedad de desayunos y también nuestra habitación se mojaba el piso a cada rato de la nada aparecía mojado!!!"

"Love the staff very nice and helpful and the hotel is amazing 10/10"

"This place is everything you want in resort staying "

"beautiful"

"The hotel was very clean even the pool areas. Had so many options for hanging outside."

"La habitación muy bonita y limpia, mucho espacio para colocar artículos personales, el personal muy atento, comoda y desayuno exquisito, lo que no me gusto que esta en construcción el area de la playa frente al hotel y la vista desde la habitación que pague con vista al mar no fue lo que yo esperaba."

"This was honestly one of the best hotels I’ve ever stayed in. My best friend and I are pretty particular, and we had zero complaints the entire stay. Service: The staff really went above and beyond—everyone was friendly, welcoming, and quick to help with anything we needed. Special shoutout to the rooftop pool attendant (his name starts with a “C”), the bellhop Callio, and the manager Victoria Maria. Room: The room was nice and super comfortable. Only thing—I wish the lighting was a little brighter. Ladies, if you’re doing makeup, definitely bring a vanity mirror. Location: The location is perfect. We walked to the Walled City, Getsemaní, San Felipe Fort, and even the mall. Everything is super close and convenient. They also have complimentary breakfast (the pastries are so good), and there was live music at night. I would definitely recommend this hotel and would 100% stay here again."