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"100% recommend! The staff are all super helpful. Breakfast and dinner are delicious! When we first arrived at Hakuba station, the hotel said they will arrange a pick up for us. The moment we stepped out of the station, the hotel staff was there waiting with a signage that made it easy for us to find. He was even willing to bring us to a nearby convenient store to buy stuff if needed, even though we didn't need to. At the hotel, we managed to get early check in which was great and allowed us to get our ski equipment and lesson for the kids at 2pm. The hotel staff was very helpful and pointed us to nearby places where we can quickly get our gear and lessons. We managed to get the last lesson slot for the day at Iimori with an English speaking instructor. For the next day, there were no more lessons available at Iimori but the hotel managed to helped us book the last Chinese speaking instructor at Hakuba Goryu, which was great. We can speak English and Chinese, but not that much of Japanese. The hotel staff was even so kind to send us over to Hakuba Goryu as we had two young kids, so we don't have to walk a bit to wait for the shuttle bus. On our last day, we used the new ski equipment rental shop right at the hotel and just walked across to the slopes to snowboard. We managed to get a morning session in after we check out and leave our bags with the hotel. After which the hotel staff send us to Hakuba station to catch our train! Thank you and loved our stay!"

"Room is in good condition, clean and hygenic, about 5mins walk to nagano station, supermarket and departmental store."

"The room is very clean and fresh. Very close to Nagano train station east exit. Breakfast is delicious but a bit too crowded due to amount of ppl staying. Coin laundry is available on L1 which is awesome. Staff is very friendly. The only thing to be improved is bed a bit hard for me."

"Staff was friendly and polite, the morning buffet was stunning."

"Our room was very clean. Staff was very friendly and helpful. We enjoyed our morning breakfast. "

"Room is clean, the double room is not big but acceptable, location is great as its just across the JR station. Dormy Inn is always one of our go to hotel around Japan, we love their breakfast and not forgetting their complimentary onsens, supper, ice-cream, etc. "

" Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort."

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."

"Fantastic location for a quick stay in Nagano "