4/10 แย่
Syd
เดินทางกับครอบครัว
20 ธ.ค. 2025
We’ve had multiple weather related delays in our trip which I communicated 2 days in advance of our stay and asked if we could swap dates…they refused and quoted their Policy which they have a right to do. Not the friendliest customer service but whatever. We would have stayed with them after the delay. If they had been reasonable and either charged a minimum amount or helped us out by changing the booking id have given them a good rating. The delays were totally out of our control and the other hotels we booked all understood and handled us fairly. As it was we sent two emails (one two days before scheduled and the other the day before) and they didn’t respond to either until after the room charge went thru. I will never book another room there ever in future and I will let my business colleagues know how they treat their customers as well. As we travel to the Netherlands frequently it’s there loss as there are many choices for places to stay!
Syd
เข้าพัก 1 คืน, ธันวาคม 2025