親愛なるゲスト、 ご清聴ありがとうございました。 私たちは本当にあなたが私たちと一緒にご滞在を楽しんでいただければ幸いです。私たちはAlmatyへのあなたの次の訪問のために喜んであなたのホストになるでしょう。 宜しくお願いします、 Cem Ciritci ゼネラルマネージャー

Dear Guest, Thank you for your kind words! We really happy to read your feedback and glad that you enjoyed your stay! We are looking forward to welcome again and make sure you get an excellent experience. Best Regards, Cem Ciritci General Manager

Dear Guest, Thank you for choosing our hotel and sharing your feedback. We are very sorry that your stay did not meet your expectations Please, be informed that taxi rates are provided by outsource company without additional fees. We have reviewed several companies and will be including different representatives with mid and high range prices. Regarding the ironing board service, we will discuss it with front office supervisors and review renting hours. Once again on behalf of our staff we would like thank you for staying with us and we hope you give us another chance again. Best Regards, Bekzat Massalim PR & Marketing Manager.

Dear Mr. Mehmet, Thank you for sharing your feedback. All your comments are noted and will be discussed among managers for further review. On behalf of our entire team we would like to thank you again for staying with us and hope that in the future we may welcome you back in Almaty to improve your experience at Ramada Almaty. Best Regards, Bekzat Massalim PR & Marketing Manager

Dear Max, We would like to thank you for sharing your feedback and choosing our hotel. We are sorry that you had unpleasant experience during your stay. Please, be informed that front office staff qualification have been reviewed and currently in process of evaluation. Regarding the accommodation and service remarks, it is duly noted and will be discussed among supervisors for further improving. We hope you’ll give us another chance to show you that we have improved since your last stay. Best Regards, Cem Ciritci General Manager

Dear Lyudmila, We are glad that you enjoyed your stay with us. Thanks for taking your time for a review. Your comments regarding tea-setup will be addressed to appropriate department. We will gladly be your host again for your next visit to Almaty. Best Regards, Cem Ciritci General Manager

Dear Guest, Please, accept our sincere apology. We have checked carefully the complaint and according to security camera footage there is no record of anyone opening the door during your absence including the housekeeping staff. We are very sorry that your money disappeared but it seems that it was elsewhere and not in your hotel room. Please, be informed that front office and housekeeping staff have been questioned and theft timeframe have been checked carefully. Best Regards, Bekzat Massalim PR & Marketing Manager.