Search Hotels Near Aldwark Manor Golf Club, York

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Very handy for the town centre. Great food. "

"Good stay overall. What i would say is dont expect it to look like the pictures we was but when we got there looked like a block of flats. Breakfast wasnt the best tbh very little on offer very basic but it was included with our stay. For the price you cant go wrong as nesr york its double the price. "

"Good service "

"Staff gave a lovely warm welcome. Ollie and Will ran the bar with excellent customer service skills. Room was nice and spacious with plenty of toiletries etc and nice fluffy towels. Spa was disappointing, only has a steam room and a sauna, had expected more rooms after such a major refuribshment/investment. £20 for use of one outdoor hydro pool is a bit epxensive. "

"Friendly reception and great "

"Beautiful cottage, family friendly. "

"Very impressed. The staff were excellent. The accommodation was very clean and we were in a lovely quirky room with a fabulously sloping floor that really added character. The only thing to mention was car parking was a little limited but other than that we had a really good experience. "

"All staff professional, courteous and helpful. All facilities as you would expect and food was excellent."