"Was looking forward to the stay however very disappointed to say the least .
1.Most hotels if you get their early allow an earlier check in if there is availability- this hotel wants £25 per hour for an earlier checkin
2. As we got there early than check in, we used the pool. As this is a 4 star establishment , at the minimum expected body wash in the pool showers. There were 4 showers in changing rooms, all 4 soap dispensers empty. Makes me wonder , are the hourly checks actually being done ? Had to therefore have the shower in my room instead. When I made staff aware , at no stage was I offered soap/ for someone to refill it
3. Then we went out to get some food- drive to the barrier and it says to exit i need a code . I was never told.of a code at check in at all . Stuck at the barrier for 10 min as there isnt even a help button by the barrier. Ended up phoning the hotel to get the pin code to exit . Told the hotel we were never told of the code needed-- the staff response was you need to check the walls in reception , as code is there. Didn't realise, not have i ever been told to search walls of a hotel to see if I need any codes. The hotel should tell their patrons all the information they need .
Pool area was dated , didnt try the in house restaurant so cant comment on that
I personally wouldn't stay here again . Was expecting a 4 star hotel for a nice spa break with some nice treatments etc. Treatments we now booked elsewhere."