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"Everything was excellent"

"We traveled as a family of three, including our 4-year-old, and overall had a comfortable stay. The hotel is located about 2–3 miles outside of downtown Charlevoix, making it a convenient and short drive to the downtown area and the beach. The interiors have a pleasant rustic, wooden charm. It appeared that renovations were recently completed or still ongoing, as there was a noticeable fresh paint smell, and some minor details, like handwritten room numbers, reflected that transition phase. Our...

"When I booked this hotel it was an AmericInn, however when I arrived it was changed to a Quality Inn with no prior indication. I did receive calls from Windham but they never left a message to identify the change prior to my check in. The building did not have any address on it to help identify it as the hotel we needed to be at. Otherwise, it was a very clean hotel. The staff did their best with what appeared to be a new system. The breakfast was very nice and had several options. I would go...

"We like the room. It was neat and tidy."

"If you need a place to lay your head…not too terrible. Theres a Walmart, a cute coffee shop and good restaurants. But if you’re looking for quality, cleanliness or the feeling of privacy, it’s not great. Staff was helpful though. "

"Modest, clean and tidy place that more than fit the bill. I would stay here again. Great view out the front window. Helpful staff. Easy."

"The proximity to the Bridge was amazing for sunset/sunrise views. The room was small, but perfect for a one night stay as a solo traveler. Bed was decent and my mark of any good hotel - sleep timer on the TV- check, and decent pillows - check."

"Breakfast was very very LOW quality food. I tried buy water in the Vending machine, paid for it, the bottle did not come out, it got stock and guy at the reception told me I have to call the company myself. I was not going to waist my time calling for $2-3 drink. When we made the reservation there was a bonus a free ride for 2, when we got there initially the guy at reception did not have idea what it was and then he said it is not working at this time. Staff not very friendly. Even through it...

"it was fine"

"Easty check in/out. Bathroom could have been cleaned better. Sink leaked on the floor. Staff was very friendly and gracious."

"Only issue I had was when I went to check out at 6 am there wasnt anyone at the front desk. And the doors where locked. Everything else was great."

"Absolutely beautiful place to stay! Hostess was very pleasant and accommodating. I highly recommend staying here. My husband and I stayed for multiple weeks for work. Price per a night was very very reasonable."

"Wonderful, clean room with a great view! Friendly and welcoming front desk staff. Easy parking. Amazing area."

"I enjoyed my stay here on the 3rd floor with a balcony and bridge view. I was able to have my dog with me. She loved our adventure as well. The room was clean and adequate. Parking was good and convenient. The staff were very friendly and helpful."

"The room was dirty and hotel is old.There is not smell good in the hotel and room. We heard every sound in our room from other rooms such as a water running. Location is good."

"The rooms are very spacious for 4 people, they are clean as well. The hotel is a walkable distance from the ferry"

"This place cares. They don’t serve powdered eggs. They crack the eggs themselves. They take pride. It is family owned and operated!!! It’s like your mom is the host"

"No complaints. Breakfast was very good, parking in front of room was handy, staff was very nice, rooms and area were clean. Would stay again."