Dear Adriana, It was a pleasure to meet you, we appreciate the time to write down your experience. We hope to see again in the future.

Hola, antes que nada muchas gracias por su tiempo en brindarnos sus comentarios.Hay cosas que nos están en nuestras manos y son aquellas que son externamente.Lo que tenemos en nuestras manos es que nuestros clientes tengan toda las comodidades en la habitación.Recuerde que nuestro concepto es de tipo Glamping en contacto directo con la madre selva y los cenotes que tenemos en la propiedad.Pero muchas gracias por sus comentarios y gracias por hospedarse con nosotros.Saludos cordiales.

Thank you very much for your time in providing us with feedback.We hope that one day you will visit us again.Best regards.

Antes que nada muchas gracias por su preferencia, gracias por hospedarse en el Hotel Akumal Natura Glamping.Todos los días trabajamos para que nuestros clientes tengan una de las mejores estancias en el hotel, tratamos de se sientan como en casa.Le enviamos un cordial saludo!

We greatly appreciate the time taken to share your Glamping experience. We are pleased that you had a great time. And we will surely be there to serve you on your next visit and we will gladly welcome your daughter!! Blessings

Muchas gracias por la puntuación otorgada, agradecemos su preferencia y deseamos que haya tenido un excelente inicio de año en Akumal Natura.

Muchas gracias por su preferencia.

Dear Mrs, Stapleton:Thank you for sharing your Glamping experience, we take into account each of your observations and help us improve.We hope you continue enjoying your vacation and we hope to have your preference again.Happy new year 2024-

Estimada Sra. Rabuse, fue un placer conocerla y que su estancia aunque corta le sirviera de experiencia para conocer Akumal, afortunadamente pudimos gestionar la reducción de noches y devolverle el importe por la causa que menciona del ruido que aunque como usted lo dijo no es nuestra culpa, somos empáticos con gente amable como usted. Agradecemos infinitamente el donativo que hizo a nuestro centro de rescate de fauna silvestre, será bienvenida en su próxima visita.

Thank you very much for your words, we enjoyed having you with us, we hope to see you soon (:

Hello thanks so much for youre words and we so sorry for the train situation but we think will be something positive for everyone in the future.have a grate day!

Dear Acosta,We are truly amazed and confused about your review. From the information we've gathered you stayed with us from the 30th of December to the 1st of January, where you payed for your stay directly through expedia not with us. Unfortunately, during those days we did have a few days of rain that may have caused puddles on the way to the Glamping where the mototaxis might not have wanted to do the service but that is out of our reach because that is an external service not linked to us. We are an establishment that is proud of being a little bit excluded from the town center as that gives the glamping the calmness that we want the guest to experience in their stay, yet we are also 5 minutes away from town. During your stay at Akumal Natura you never exposed any of these issues which could have helped us make your stay here more comfortable. I encourage you to speak up about any difficulties you may have or have had prior to leaving the place you stay in the future. We do want to apologize if we did not answer your calls that is something that we will definitely focus and work on so that this doesn't happen in the future.

Cher Monsieur Amans.Nous apprécions vos commentaires et observations, cela nous aide beaucoup à nous améliorer ; Nous regrettons qu'en raison de facteurs externes à notre portée, vous ayez vécu une expérience moins agréable. Nous voulons réaffirmer que toutes nos chambres ont de l'eau chaude seulement que certaines nous leur faisons vivre l'expérience de se baigner dans le style Glamping.Nous espérons que lors de votre prochaine visite, nous pourrons vous servir au mieux.Merci et bon après-midi.

Estimada Sra. Ana Paula, agradecemos su comentario que nos ayudará a mejorar. Nuestro concepto es glamping (acampar con comodidades) nuestra publicidad es clara, este no es un hotel convencional, las instalaciones están acondicionadas para estar en contacto con la naturaleza. Si ofrecemos agua caliente, como usted bien lo dice, entregamos un termo con agua caliente para la ducha, además la habitación tiene agua y electricidad en todo momento a diferencia de otros glampings. En las habitaciones tenemos señal de wi-fi que dependiendo de la demanda de usuarios, puede verse empobrecida, pero generalmente es buena. Esperamos que en su próxima visita pueda llevarse una mejor impresión.Saludos cordiales.

Dear Mr. Miller: It is so nice to receive your comment, we also really enjoy your company, you are a magnificent person, who appreciates details, nature and above all, who is contagious with your joy. Your visit to Akumal Natura Rescue was of great help to the rescued animals that live there. Also thanks for giving the little kitty a home. You will always be welcome.

Nous apprécions que vous ayez pris le temps de vivre cette incroyable expérience de Glamping, nous espérons vous revoir bientôt et que vous appréciiez à nouveau votre séjour parmi nous. C'est un plaisir de savoir que vous avez aimé les installations et les services, à bientôt !

Agradecemos sus comentarios y su calificación, esperamos tenerlos de vuelta pronto y que disfruten nuevamente su estadía con nosotros. Recuerden que nuestro concepto es Glamping y estamos rodeados de vida silvestre. saludos cordiales.

According to your own words, you were only there for a few minutes, so you cannot give a true opinion. It is clearly read that you have changed your opinion and that you have increased the unfounded complaints. We can't do anything about that. You complain that in another establishment you did not have internet for a week but that was not our problem We can ensure the following In our establishment, there was internet service. You didn't meet the owners because they weren't there when you arrived, so you can't comment on their treatment. Certainly, jungle camping is not for everyone but you chose to do it even though you don't like bugs and blame us for your "bad" experience. We think that is not fair. We recommend you check well before making your next reservation. Best regards.

Agradecemos su calificación, esperamos que hayan disfrutado su estadía con nosotros y tenerlos de vuelta pronto.

Agradecemos sus comentarios y su calificación, esperamos tenerlos de vuelta pronto y que disfruten nuevamente su estadía con nosotros.

We appreciate your comments, it is a pleasure to know that you totally enjoyed your stay and had a nice vacation. We hope to have you with us again and enjoy our cenotes and tour once again

We appreciate your stay with us, it is a pleasure to know that you enjoyed your vacation with us.

Agradecemos por tomarse el tiempo para dejarnos su calificación, eso es muy importante para nosotros. De esta manera mejoramos nuestros servicios para futuros huéspedes.

Muchas gracias por tomarse el tiempo para dejarnos su calificación, eso es muy importante para nosotros.

Thank you very much for taking the time to write to us about your great experience at our Glamping lodge. We are glad to know that everything was to your liking and we hope to see you again very soon.

Thank you very much for your visit and for sharing your vacations with us, we are happy to know that your experience was good and that the attention provided was adequate. We hope to see you again very soon.

Thank you very much for sharing your Glamping experience with us; It fills us with happiness to know that your experience in our accommodation was good for you.

We want you to know that your comment is very important to us as it helps us to continue growing every day, thank you very much for sharing your vacation with us. Until next time.

Muchas gracias por compartir sus vacaciones con nosotros, nos da mucho gusto saber que su experiencia fue muy buena. Esperamos volver a verlos muy pronto.

Thank you very much for sharing your Glamping experience with us. We hope you can return soon to continue enjoying our accommodation and everything we have to offer.

Thank you very much for sharing your experience with us, we are very happy that you have made us participate in your vacation, we hope to see you again soon so that you can continue to enjoy everything we have to offer.

Thank you very much for sharing your Glamping experience with us. It has been a pleasure to receive you and be part of your vacation. We hope you can visit us again soon.

Thank you very much for your excellent comment, your satisfaction helps us to continue doing things well. Many greetings

Muchas gracias por compartir con nosotros su experiencia en nuestro alojamiento, nos da mucho gusta saber que todo fue de su agrado, esperamos volver a verlos muy pronto por aquí.

Thank you very much for sharing your vacation with us and especially for taking the time to write us about your Glamping experience.

Muchas gracias por compartir sus vacaciones con nosotros, esperamos que puedan visitarnos de nuevo en el futuro. Hasta la próxima.

Muchas gracias por su calificación esta es muy importante para nosotros.

Muchas gracias por tomarse el tiempo para regalarnos su buena calificación. Esperamos volver a verlos muy pronto.

Muchas gracias por tomarse el tiempo para regalarnos su buena experiencia Glamping. Hasta la proxima.

Nos da mucha pena que hayan tenido una mala experiencia al llegar con la policía de caminos, lo que provoco una discusión entre usted y su pareja, sin embargo nosotros no tenemos nada que ver con su decisión de abandonar nuestro alojamiento y no querer disfrutar de lo que tenemos para ofrecer a nuestros huéspedes y visitantes.

Merci beaucoup pour votre visite dans notre hébergement et surtout pour le partage de votre expérience Glamping. À la prochaine.

Hello dear Mr. Arthur, thank you very much for your excellent comment and for your wonderful recommendation, it has been a pleasure to be part of your vacation, and knowing that you have enjoyed your vacation fills us with joy, we are looking forward to your early visit to continue pampering you. Until next time!

Agradecemos que se haya tomado el tiempo para compartir su experiencia con nosotros, nos da mucho gusto saber que todo fue de su agrado. Esperamos volver a verlo pronto.

Muchas gracias por permitirnos ser parte de su vacaciones, nos alegra saber que todo fue de su agrado. Esperamos volver a verlos muy pronto.

Muchas gracias por su recomendación y aún mas por compartir con nosotros su grata experiencia Glamping. Esperamos que pronto pueda usted volver para que siga disfrutando de todo lo que tenemos para ofrecerles.

Thank you very much for taking the time to share your good experience in our accommodation and especially for taking the opportunity to enjoy our glamping concept. It is very pleasant to share our space with nature lovers such as you. We hope you can come back soon to continue pampering you. Until next time.

Muchas gracias por tomarse el tiempo para calificar nuestro servicio. Esperamos que pronto pueda volver para seguir consintiéndolos.

Thank you very much for your visit and for sharing with us your experience in our accommodation, it was a pleasure to enjoy your company and your support. We hope you can return soon to continue enjoying everything we have to offer.