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"The room was in a poor condition for a 5 star hotel, had a general damp/musky unpleasant odour, had stains on carpet and furniture, bathroom felt outdated. The area just outside of the reception also has a foul sewage smell, would generally advise to avoid this hotel "

"Great heritage hotel !!! We do not get service like this in the USA!!!! From the time we arrived the staff was engaging, attentive and knowledgeable. So many little things made out stay memorable. Our room was like a suite, clean and welcoming. From the afternoon tea to the nightly entertainment. The front desk staff were very professional, friendly and outgoing. They started our stay out right by telling us about the property and all it had to offer . We did use the spa services and they...