Our family room was horribly dirty upon arrival (first hotel we visited where black curly hair was visibly on display on the sink top, not only in the shower, but also there- arghhh, si disgusting), the bathroom - old, obsolete and dirty - but also the bed sheets (feces stains and again black hair - none of us has dark hair). Just incredible. This is NOT a 4 stars!!! Even in a 3 stars you have more decent conditions. We were allocated (booking done long in advance) a “family” room (where the age of our toddler was mentioned) facing the restaurants and bars, with noise and parties going on day and night. We spoke with hotel manager explaining it was impossible to stay there with a small child who needs rest and offered to pay even double for a room change - room facing the other side, the ocean. The hotel manager got irritated, telling us we booked a “cheap” room and talked to us in a very disrespectful and rude way. We left the hotel the next day (even if paid in advance for full week) as it was unbearable, just disgusting. This is not a hotel for families (size of pool for “children” doesn’t even fit 4 or 5 kids). There are many wonderful hotels in that area, we went to H10 Atlantic Sunset which was magnificent and wonderful services, kids friendly.
