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"I booked this hotel based on the beautiful photos and glowing descriptions on their website – what a mistake. The reality was a completely different story. The pictures showed clean,very neat room. but what I walked into was outdated, poorly maintained, and honestly felt dirty moldy place. The furniture was scratched and worn, the bed linens looked like they hadn’t been replaced in years, and the bathroom was cramped and had a weird smell.its was a non refundable room but will do my best to...

"staff are all good."

"It was great staying in Naga. The staff were helpful and hospitable. The hotel's location is close to everything - malls, restaurants, banks, laundromats, churches, and schools. "

"Excellent property for the price , clean with good ac and YouTube tv , hot clean showers also , highly recommend this property"

"Very friendly and attentive staff! Clean room"

"The property is located near the top of Mount Isarog"

"The place is tucked away off the roads so it feels isolated and away from the hustle of the surrounding streets. The check in process was easy and the staff was amazing. We ate a few times at the hotel restaurant and it was excellent. The wifi is only available near the main area and not in the rooms, the kids took full advantage of the pools, both pool areas were well maintained. We rented one of the outside areas for a family gathering. Its not a "high end" resort but its comfortable and the...

"After a quick trip to Sorsogon we booked with Uma for the continuation of our Bicol visit. The front desk look and behaved professionally, the dining staff was very attentive and the housekeeping was very thorough. Overall the stay was very pleasant.. it was a nice surprise when they gave us treats in the room. Definitely our home away from home and our only choice here in Naga."

"Very accessible to nearby restaurants and transportation. "

"Rooms near road excessive loud no earplugs on room. No wash cloths No hot water in am shower Belfast grest Staff friendly"

"De locatie dat niet correct is van het hotel. Wasserij aangewezig , deze info is ook niet juist. Je kan ontbijten tot van 07h 's morgens tot 11h . Maar als we aan de receptie stonden om 10h voor nog ontbijt te bestellen, kregen we een antwoord van het is maar tot 10h. Geluk dat het personeel goed en vriendelijk was. Vooral de securities ( Carlo en zijn collega) en de persoon dat het ontbijt klaar maakte. Bij deze willen wij jullie nog eens bedanken , langs deze weg. Bjorn DM, Lyssa DM en...

"Loved this place, very nice accommodations and Earl is great, for anyone visiting in the area I highly recommend this place to stay"

"We stayed at this hotel for 7 days and found it to be convenient option given its proximity to Robinson mall. The staff, particularly those at the café were exceptional in their attentiveness to guest's needs. The breakfast buffet offered selection of local dishes with a different menu each day. However, the cleanliness of the room especially the bathroom fell short of expectation. I spotted a dead fly on the floor on the first day and remained there throughout our stay despite of requests...