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"All the staff, especially the concierge John, were extremely friendly and helpful. John arranged activities, scooters and coordinated our difficult connecting transportation requirements. The spa was amazing and our room was by far the most beautiful, modern and well appointed of any we've experienced. A spectacular view, extremely comfortable bedding and uncommon conveniences like an in room Nesspresso, auto dimming cove, recessed and under cabinet lighting made it feel very homey....

"Excellent. Service was excellent.this view face to the ocean.,fresh air...beatifull place "

"2nd time stayed there. Not the greatest by western standard, but it was the best and cleanest in town. The room was room. Staffs were very helpful"

"Tried some couple of services including spa and room services. Both receptionist doesn’t allow me to use credit cards only cash or local payment method (QR pay). On Aug 2024 neighbor area is like construction side, only few restaurant in nearby area, to be honest if you are foreign tourist prepare some cash or find another place for your own good! Cheers"

"Noisy"

"Nice hotel, nice room, but in the middle of nowhere and no one speaking english (even if it was written so) I took this room to take the ferry to Co To Island, but after many struggles, I finally understood that this was the old port and now the ferry is 5km further"

"Le personnel était vraiment super. La chambre était parfait. Il n’y a pas meilleur endroit où loger à Cat Ba. La location de scooter sur place est pratique et utile. "

"Happy hour means free beer, can’t complain. Met many other back packers and made many more friends. Great host! "

"My friend and I did a 3D2N stay on the Capella Cruise and they certainly didn’t disappoint! Their service was excellent throughout our stay, and we’d love to give special mentions to Tom (Cruise Manager), Tracy, Anna, the gentleman at the reception and cooking demo (forgot his name, sorry!), Ahn from the F&B crew, and the boys at squid fishing. What truly stood out was when I left my backpack at the pier and only realized it after arriving in Hanoi. I was panicking, but their customer service...

"Our stay at InterContinental Ha Long Bay was fantastic. The property is fairly new, and everything felt modern, clean, and well maintained. The rooms were beautiful and spotless, making it a very comfortable place to relax after a day of exploring the area. The staff throughout the resort were incredibly friendly and helpful, always greeting us with a smile and making sure we had everything we needed. The pool area was one of our favorite spots, especially with the bar right there. It was the...

"Excellent view, great staff and really good food "

"great rooms, staff and food, wonderful setting highly recommend"

"Friendly staff and room are clean and good amenities "

"The cruise was very clean and staff was very friendly."