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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Room was clean but very outdated, they gave us room right next to another room where they where doing renovations, all you could hear was construction and drilling noises which started at 7 AM every day during our stay, AC did not work we had to request a fan to keep the room cooled, no mini fridge. For a 4 star hotel I would expect better."

"The location is great. The hotel is kept and maintained brilliantly. Sadly, my stay and sleep was ruined by some very loud drilling and banging in the very earlier hours of Saturday morning. When I told the staff about this all they said was that they would look into and walked off. Overall, brilliant hotel. Just a terrible experience which I hope is a one off."

"It's was nice hotel to stay in deffo stay here again 😄👍❤️"

"Convenient as short walk to London BigBen and love the area as quiet and not too crowded part. The property generally is classy and clean however our room is not as clean especially the bathroom, there are missed areas uncleared under the toilet bowl etc. I do appreciate the effort they did when I told them it’s my daughter’s birthday so we had a cake waiting in the room which was nice ."

"Nice and clean but devoid of any atmosphere."

"Beautiful hotel! Everything I expected and wanted, as I thought a British hotel should be! Outstanding staff, impeccably clean, fabulous location! The bed was so comfortable and the room was not as small as I expected. We were celebrating our 70 th birthdays and they sent us this delicious small cake with birthday wishes! They also gave us some cookies. I would stay there again, and if anyone was looking for an elegant but not pretentious hotel near all sights in walking distance, this is the...

"This is easily the worst hotel we’ve ever stayed in. We had three rooms and none of them had working AC, we booked king beds suites and all the rooms had twin beds pushed together. The heat and the gap in the bed made this worse than a travelodge. On top of this, the design of the rooms is extremely backwards, there’s no space in the room, the bathroom has a weird skinny shape, the shower room opened against the door and could barely move inside the shower. The toilet had a door stop right where...

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"Stanza minuscola, letto piccolo per 2 persone, rumore e vibrazioni dei treni che passano a tutte le ore di notte, 1 solo minuscolo comodino, tv solo canali inglesi, aria condizionata puntata contro il letto e senza telecomando, lavandino del bagno grande come quello dei bagni degli aerei, reception dall'altra parte della strada rispetto alle camere, termosifone attaccato al letto, niente frigo, si può aprire una valigia perché non c'è spazio per posizionare la seconda."

"Wonderful hotel with a great location! If booking a room, add breakfast to your reservation. I wish we did. Excellent food but pricey if paying out of pocket. Our room here was the best we stayed in while traveling around the UK."

"Great hotel, good room (with a fridge which was helpful!), friendly staff and the outdoor area is ever so relaxing."

"Beautiful hotel. Amazing stay for 4 nights. Breakfast was fantastic. Lots of options including fresh honeycomb from their beehives and fresh peanut butter maker! Rooms a bit small but very nice and very clean. Lobby is absolutely gorgeous! Location is excellent, close to many main attractions and underground around the block. We would definitely stay here again. Absolutely loved it!"

"Beautiful hotel in a great location near Buckingham Palace. This is the second time we have stayed here, and I highly recommend it, especially for their superb customer service."

"The staff was very warm and friendly, and the room was very comfortable and clean. Highly recommend!"

"Bellman Ian was great welcoming to a historic property."