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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Its a wonderful location and facilities at the hotel and around it are excellent. It feels a bit special. Downside? It's a bit dated and air conditioning is not adjustable, so in 30c it was a hot night. I'll go back though because its charms outweigh its slightly 20th century demeanour."

"It's was nice hotel to stay in deffo stay here again 😄👍❤️"

"This is second time I have stayed at this hotel and it does not disappoint. Staff are excellent and do friendly. Food is great, especially the restaurant at night. We paid for executive room and the view was amazing. Only thing that I can say is, it was disappointing to not have access to the executive lounge and then to find out this lounge is only available between 9-5. And still needs to pay extra for. All and all I would still highly recommend and would definitely go back."

"Nice and clean but devoid of any atmosphere."

"Lovely hotel in a perfect location near Buckingham Palace. Outstanding service from attentive staff."

"This is easily the worst hotel we’ve ever stayed in. We had three rooms and none of them had working AC, we booked king beds suites and all the rooms had twin beds pushed together. The heat and the gap in the bed made this worse than a travelodge. On top of this, the design of the rooms is extremely backwards, there’s no space in the room, the bathroom has a weird skinny shape, the shower room opened against the door and could barely move inside the shower. The toilet had a door stop right where...

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"Stanza minuscola, letto piccolo per 2 persone, rumore e vibrazioni dei treni che passano a tutte le ore di notte, 1 solo minuscolo comodino, tv solo canali inglesi, aria condizionata puntata contro il letto e senza telecomando, lavandino del bagno grande come quello dei bagni degli aerei, reception dall'altra parte della strada rispetto alle camere, termosifone attaccato al letto, niente frigo, si può aprire una valigia perché non c'è spazio per posizionare la seconda."

"Wonderful hotel with a great location! If booking a room, add breakfast to your reservation. I wish we did. Excellent food but pricey if paying out of pocket. Our room here was the best we stayed in while traveling around the UK."

"Good property well located for lots of museums and the royal Albert hall"

"Beautiful hotel. Amazing stay for 4 nights. Breakfast was fantastic. Lots of options including fresh honeycomb from their beehives and fresh peanut butter maker! Rooms a bit small but very nice and very clean. Lobby is absolutely gorgeous! Location is excellent, close to many main attractions and underground around the block. We would definitely stay here again. Absolutely loved it!"

"Everything was really good. Staff, breakfast buffet, location - will book again if we visit London another time"

"The staff was very warm and friendly, and the room was very comfortable and clean. Highly recommend!"

"Still one of the best 5* Hotels in London at a fair price. Staff amazing"