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"Pass key to the room we were originally assigned to did not work which required back and forth to the front desk and wasted time. There was no coffee in the room. Multiple things were broken. I escalated the issues with no response or help from anyone."

"Great property and staff is very communicative! Easy to check-in/check-out. We were late to check in and had an issue with the lock accessing our keys. We could reach out to them easily, and staff was there to help in 5-7mins. 10/10 recommend if you're looking for a group stay. "

"We enjoyed our one-night stay. The hotel was very clean and conveniently located, the staff was friendly and super helpful, and everything worked out great for us. Thank you."

"The hotel was insanely loud. Loud banging throughout the night that almost sounded like construction, yelling, doors slamming, car alarms going off throughout the night. The bed and pillows were very uncomfortable and the sofa in the room had multiple dark stains all over it. The room did not look like it had been wiped down at all. Online, the pricing showed that I would owe $34 at the hotel... Ended up paying over $80 for undisclosed fees. Parking lot entry and exit wasn't working, so it was...

"Front desk very nice and helpful with the registration, and room I requested"

"Great place to stay in Markleeville. Friendly staff"

"There was a lack of support to get help unloading our items. There was only one bellman to take our bags up. I would have been fine with loading ourselves but they don't allow guests to use the carts. We waited 30 min to get help. More support for check in would be great."

"Black Bear Lodge was such a nice surprise! The rooms and decor are tasteful and very comfortable, and the true test is the quality linens and towels and extra pillows without asking. The grounds show personal touches like flower beds, raised planters, terraced areas with multiple seating options, and best of all is the total peace and quiet. You are close to South Shore if that is your thing, and skiing at Heavenly in winter is right up the road—you can see Gun Barrel from your room. The staff...

"It was a quiet lodge. No staff were around, which wasn't an issue for our 1 night stay. The room was comfortable, and nicely decorated. A few bottles of water in the fridge would be a nice addition. We appreciated the hot cocoa and tea selection as non-coffee drinkers."

"We were surprised that this resort that we used to stay back in the days is now called Margaritaville Resort. We always like the roomy place; big space for a living room and a separate room for bedroom. The resort is newly renovated and very nice! This resort is good for family traveling with kids. Convenient to casinos and heavenly place for gondola rides. Lots of places to eat. This is our place to stay whenever we go to Lake Tahoe even when this was not called Margaritaville Resort yet....

"Clean and spacious room minutes walking distance to Heavenly Village. If you are just looking for a clean room, close to everything, this is the spot for you. Nothing fancy, but staff was very friendly and helpful, and we didn't have to drive anywhere."

"Great location, clean and helpful staff"

"Under construction and not all amenities are available, yet they still charge $30 resort fees per day and $20 parking fees per day. Stay away and go elsewhere. Won’t be back!"

"Great, considerate staff, location is ideal and they let you leave your car all day. Very clean, walkable to lots of food options and perfect if you just need a bed so you can ski."