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"The elevator was broken and we had to use the stairs with luggage and whenever we left the hotel."

"Although the staff worked hard to rectify the conditions, it was an awful experience. Waited over 2 hours for the room to be cleaned, it was 8:00 PM. Due to the overzealous 2 hour cleaning the room reeked of bleach and the carpet was soaking wet. There were no other rooms available and because we booked through this 3rd party, there was no refund. I felt like this was an extenuating circumstance and not our fault, and the hotel or this platform should have made this right. Learned my lesson...

"There is nothing better, nothing easier than heading out in the morning on a full stomach after a satisfying and healthy breakfast. No need to call for room service or to pay extra. We would definitely stay here again."

"Excellent. "

"The outside of the property needs some improvements and sprucing up. The carpet in the room was extremely dirty, turned our feet black. The beds are ok, but not very comfortable. The metal bed frame made loud noise when turning over in the beds. The mattress could defiantly use an upgrade. The reclining chair in the room had a large paint stain and needs cleaned or replaced. And the arm of it was kind of broken. The table between the beds was sticky. The bathtub faucet leaks, doesn't shut off...

"Front desk staff was very helpful, amenities were as advertised. Room was clean and we had a good nights sleep."

"Very friendly and helpful front desk staff. Clean and quiet property."

"Breakfast and night snacks great. No need to go anywhere for dinner. Staff very nice and friendly. Pool and hot tub busy but to be expected."

"Staff was very friendly and helpful throughout our stay, which we appreciated. However, the room cleanliness could use improvement. There was visible mold buildup around the shower door/corner area, which made the bathroom feel less clean than expected. Hoping they can address the maintenance issues because the service itself was great."

"I get that it’s an old building that won’t be perfect and usually I find staying in historic hotels to be charming, but the condition and cleanliness of my room were pretty disappointing. Upon arrival, it was as though no one had stayed in or even entered that room for a very long time. Everything had a thin layer of dust covering it, including the coffee cup lids and the remote control for the tv. There were dark droplet marks left behind in the sink. The ceiling was peeling and a small chip of...

"Spacious room, comfortable bed, friendly staff, nice breakfast, easy free parking !"

"Staff was very helpful and easy parking."

"We stayed here for one night, the hotel room was dirty, the carpets are very dirty and the whole place smelt like dirty mop water. Breakfast was supposed to be served until 10am but when we went to breakfast at 9:30am most of the hot food items were empty and when we asked the worker if she was going to come out to replace it with more she said no because they are closing soon. This made no sense!! There was still a half an hour left of breakfast. We heard many others around us say the same...

"The room was perfect and the view was beautiful. We could easily walk everywhere we wanted to go. We had a wonderful lunch in their restaurant. The marketplace had some good options when we got back from the ballpark after our game went into 11 innings Can’t say enough! We had a wonderful visit"

"The staff and property were excellent. The pool was still closed for the season and we didn't eat the breakfast so can't comment on that. When we returned from Kings Island, my son opened our room door without a key card. How long our room and personal property was accessible, I don't know. When I went to the front desk, he immediately came with me to our room and reset the lock with a "watch" on his wrist. They have over 90 security cameras on property, but the fact that our room was not...

"The overall experience was great. The staff was extremely friendly and helpful, especially at the reception. However, the experience with the breakfast buffet staff was not as positive—one staff member seemed to watch our every movement, which was off-putting. The hotel itself is nice, but it definitely needs to be revamped, as the furniture and amenities, such as the gym, feel outdated."