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Reviews of Moustache Udaipur Luxuria

2.5 out of 5
Moustache Udaipur Luxuria
25-26 Navghat, Next to City Palace, Udaipur, Rajasthan

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for family with kids
- Property not clear in written policies that children aged 6 years and above treated as adults - Parents need to buy additional room if travelling child - Paying extra for a child to accomodate the room not part of the policy - Though after a 30min debate they finally allowed us - They take pride in denying checkins if guests dont follow their some unwritten policy - Bathrooms have temp see through currains
Stayed 1 night in Apr 2024
Response from Moustache Udaipur Luxuria on 13 Apr 2024
Hi Anonymous,We are truly sorry for the challenges you faced during your stay, especially regarding the policies around children. Your feedback is crucial to us, and we will work diligently to ensure a smoother experience for families in the future. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused.Best,Moustache Udaipur Luxuria Team

10/10 Excellent

Bhupesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hidden gem. It is very close to lake and has a Great Lake view.
Stayed 2 nights in Feb 2024
Response from Moustache Udaipur Luxuria on 28 Feb 2024
Hi Bhupesh,We appreciate your wonderful feedback and are thrilled that you enjoyed the beautiful lake view. We look forward to hosting you again!Best,Moustache Udaipur Luxuria Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Moustache Udaipur Luxuria on 22 Feb 2024
Hi Guest,We appreciate your 5-star rating. Have a wonderful day!Best,Moustache Udaipur Luxuria Team

10/10 Excellent

Dinshaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Udaipur
Amazing location and amazing hospitality. Please be aware its in the old city so a car can't come up to hotel and you have to use an auto and this is informed by the hotel. No lift and no locker. These are minor issues compared to the view, the terrace restaurant, the service and to the fact that the city palace, market, Jagdish temple are just minutes away.
Stayed 3 nights in Jan 2024
Response from Moustache Udaipur Luxuria on 1 Feb 2024
Hi Dinshaw,Thank you for sharing your valuable feedback! We are thrilled to hear that you had a fantastic time. We truly appreciate your kind words about our prime location and exceptional hospitality. We apologize for any inconvenience caused. However, we are glad that it did not overshadow the breathtaking view, the terrace restaurant, and the excellent service provided by our team. We will make sure to pass on your compliments to our staff. We wish to have the opportunity to welcome you back in the future!Best,Moustache Udaipur Luxuria Team

10/10 Excellent

Nilay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View and courteous staff.
Great hotel on lake Pichola. They were very nice to upgrade us to a bigger room with a lake view. The view from the rooftop is to die for. We had complimentary high tea service and watching the sun set while drinking chai was a fantastic experience. Special shoutout to Mr.Pawan at the front desk who made sure we were comfortable all the time , always asking if we needed something. Thanks Pawan , for making our trip more memorable !
Stayed 3 nights in Oct 2023
Response from Moustache Udaipur Luxuria on 11 Jan 2024
Hi Nilay,Thank you for sharing your feedback! We greatly appreciate your kind words and are thrilled to hear that you had a fantastic time. We're delighted that you enjoyed the stunning view and the upgrade to a room with a beautiful lake view. Our rooftop provides a breathtaking spot to admire the mesmerizing view of Lake Pichola. We will definitely pass on your compliments to Mr. Pawan at the front desk, who ensured your comfort throughout your stay. We wish to have the opportunity to welcome you back in the future to create more memorable moments!Best regards,Moustache Udaipur Luxuria Team