Dear Ronney, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the smoke detector and the power outage during your stay. The power outage was due to an issue with Toronto Hydro, which was unfortunately beyond our control.Regarding the parking fee, it has never been included in our rates as the charges help us maintain our car park to ensure it is secure and well-maintained for our guests. However, as a gesture of goodwill and for the inconveniences caused during the power outage, we will gladly waive the parking fees for the two days of your stay. My manager is doing this now and you will notice a rebate on your credit card.Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back for a more comfortable experience in the future.Kind regards, CharlesGeneral Manager

Dear Minsoo,Your rating lets me know we didn't look after you very well, next time when you are providing a rating if you can let us know some feedback that would help us know where we went so wrong. Also, when staying at the Pan Pacific Toronto we have Duty Managers that cover the hotel 24/7 and they are there to help our guests during their stay with us.I hope you will give us another chance when your travels bring you back to Toronto.Regards CharlesGeneral Manager

Dear Guest,Thank you for your feedback. We sincerely apologize for the experience you had with our customer service. To help us address this issue and make necessary improvements, we would have appreciated more details about your interaction? and would have been good to know if you contacted one of our Duty Managers or Managers to discuss the issue during your stay, its too hard to make amends when the feedback is delayed. I am so sorry you had a bad experience.Kind regards, Charles General Manager

Hi Peng,Thank you for letting us know that you had a great stay, and your few words speak volumes, we look forward to welcoming you back in the future. Kind regards CharlesGeneral Manager

Dear Chantal, Thank you for sharing your feedback. We deeply regret the inconvenience you experienced during your stay. The electricity and water outage was indeed beyond our control, caused by an unexpected issue with Toronto Hydro. This force majeure situation affected the hotel, and my team and I did our utmost to address the concerns of our guests, including offering rebates and refunds.We understand your frustration with the refund process through Expedia. As a third-party booking platform, the procedure requires them to initiate contact with us. We have a direct line of communication with Expedia and have not received any messages from them regarding your case. I find it hard to believe that they cannot reach us, but please be assured that if we do hear from them, I will personally follow up to ensure your situation is resolved.We were doing our best to manage a very challenging situation and we appreciate your frustrations.Regards, Charles OtterGeneral Manager

Dear Maria,Thank you so much for your wonderful review! We're thrilled to hear that you had such a delightful stay and that our staff made a positive impression with their friendliness and professionalism. It's great to know that you enjoyed the VIP perks, and we look forward to welcoming you back on your next visit to Toronto.Kind regards, CharlesGeneral Manager

Dear Debbra, Thank you for your feedback. We're pleased to hear you had a great experience with our restaurant staff. We apologize for the billing issues you encountered at the front desk. While mistakes can happen, we understand your frustration and will address this with our team to improve our accuracy. We appreciate your patience and understanding as our staff continually strives to do their best. Your insights are valuable, and we hope to welcome you back for an even better experience in the future.Kind regards, CharlesGeneral ManagerPS: I took the time to investigate your billing and the staff put the charges in the wrong sub screen and as they were not so experienced it took longer than normal to sort out.

Dear Nazila,How great to know that you had a great stay with us, and everything went so smoothly. We look forward to hosting you again. Best regards, CharlesGeneral Manager

DEar Di,Thank you for your review and for giving us a 4 out of 5! We're glad you had a good stay and appreciate your feedback. We look forward to welcoming you back soon!Regards CharlesGeneral Manager

Thank you, Nikita for your review. We appreciate your taking time to help us know where we can improve our product and service that we provide our guests so that we continue to do what is best and so that we welcome you again and again making each stay pleasant and even better.Hoping that we'll have another opportunity to have you back again as our guest and please feel free to reach out to us so we can better assist you with your needs.Meantime, have a good day.Sincerely yours,Pan Pacific Toronto

HI Barbara, always music to our ears to know our guests had a great staff and thanks for letting us know that our staff are "excellent" it means so much to them.Thanks for letting us know.Kind regards, CharlesGeneral Manager

Dear Stephen,Thank you for your feedback. We’re sorry to hear about your experience and regret that your room was not ready on time. While we strive to have all rooms ready by 3 PM, sometimes delays occur despite our team’s best efforts. We feel that a 1 out of 5 rating might be a bit harsh for a delay of just over an hour. We would have appreciated hearing more about your entire stay to understand how we can improve. We hope you'll give us another chance to provide you with a better experience in the future.Kind regards, CharlesGeneral Manager

Dear Cristiane,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear you enjoyed our convenient location, nearby restaurants, and easy-to-manage parking lot. It's great to know that you found our proximity to the most touristic places just 20 minutes away beneficial. We look forward to welcoming you back for another wonderful stay.Cheers, CharlesGeneral Manager

HI Jez,Thanks for the 5 out of 5 rating, we are so glad to know you had a great stay. We look forward to welcoming you back in the future.Kind regards, Charles - General Manager

Dear Raymond,Thank you for your review and for giving us a 4 out of 5. We're glad you had a good stay and appreciate your feedback. We look forward to welcoming you back soon.Kind regards, CharlesGeneral Manager

Dear Melanie,Thank you for your wonderful review and for giving us a perfect rating! We're thrilled to hear you enjoyed our lovely, well-maintained hotel with beautiful views, clean rooms, and comfortable beds. It's even more fantastic to know that every team member you interacted with was polite and helpful, and we're especially delighted to hear about the exceptional service from Lily and Charles in the dining room.Reviews like yours are incredibly motivating for our team, and it's so wonderful when guests like you take the time to let us know the names of those who went above and beyond. We appreciate your recommendation and look forward to welcoming you back for another great stay in the future.Kind regards, CharlesGeneral Manager

Dear Susan,Thank you for your feedback and for rating us 4 out of 5. We're glad to hear you enjoyed the view during your stay. From the looks of it overall you were very happy at our hotel.However, we’re sorry to learn that our food did not meet your expectations and that you found it overpriced. Your comments are important to us, and we will review our menu and pricing to ensure we offer the best value and quality. We hope to have the opportunity to welcome you back and provide an improved dining experience.Kind regards, CharlesGeneral Manager

Dear Chi,Thank you so much for your fantastic review and perfect rating! We're delighted to hear that our reception staff were helpful and polite. This is wonderful news and a reminder that our team truly makes a difference in our guests' stay. We look forward to welcoming you back soon.Kind regards, CharlesGeneral Manager

Hi Terri-Lynn,How great to know you had an absolutely great stay. Your comment reminds us that, cleanliness and our staff's attitude make a huge difference in our guests stay. We look forward to welcoming you back.Kind regards, Charles

Dear Hossam,Thanks for the rating, I wish we had some commentary so that we could really understand your experience, we do take reviews seriously. We hope you we have done enough to be able to welcome you back in the future.Kind regards, CharlesGeneral Manager

Dear Daniel,Thank you for your wonderful feedback and perfect score! We're thrilled to hear you enjoyed the quiet and cleanliness of our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.Kind regards, CharlesGeneral Manager

Dear Joanne,Thank you for your review and feedback. We appreciate your comments and understand your perspective regarding parking fees. Our parking rates are competitive with other hotels in Toronto and help us continue investing in the upkeep and maintenance of our facilities. We hope to have the pleasure of welcoming you back soon and providing an even better experience.Kind regards, CharlesGeneral Manager

Dear Shelley,Thank you for the perfect score. We're thrilled you enjoyed your stay and look forward to welcoming you back soon.Kind regards, CharlesGeneral Manager

Thank you, Melissa for your review. We appreciate your taking time to help us know where we can improve our product and service that we provide our guests so that we continue to do what is best and so that we welcome you again and again making each stay pleasant and even better.Hoping that we'll have another opportunity to have you back again as our guest and please feel free to reach out to us so we can better assist you with your needs.Meantime, have a good day.Sincerely yours,Pan Pacific Toronto

Thank you, Tammy for your review. We appreciate your taking time to help us know where we can improve our product and service that we provide our guests so that we continue to do what is best and so that we welcome you again and again making each stay pleasant and even better.Hoping that we'll have another opportunity to have you back again as our guest and please feel free to reach out to us so we can better assist you with your needs.Meantime, have a good day.Sincerely yours,Pan Pacific Toronto