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Reviews of Holiday Inn Express Temecula, an IHG Hotel

2.5 out of 5
Holiday Inn Express Temecula, an IHG Hotel
27660 Jefferson Ave, Temecula, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1004 reviews" "
Rating 8 - Good. 288 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steve, Corvallis

Business traveller
Older hotel, no loyalty
Stayed 3 nights in May 2024
Response from Alex on 11 May 2024
Thankyou for letting us know.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy through the night from the adjacent freeway, but overall the accommodations were satisfactory.
Stayed 1 night in May 2024
Response from Alex on 8 May 2024
You can always request the non-freeway side if available.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. Only issue was guest on the floor above us was loud. Maybe small kids jumping around.
Stayed 1 night in May 2024
Response from Alex on 8 May 2024
We appreciate your feedback.

6/10 Okay

Charles

Travelled with family
Disliked: Amenities, property conditions & facilities
This Hotel is dated and needs to be renovated. The tub needed to be replaced the pool is dirty and the Jacuzzi did not function. Not very good for the money. Do yourself a favor and book 5 mil3s up the freeway at the new H.I. Express.
Stayed 5 nights in Apr 2024
Response from Alex on 7 May 2024
Thankyou for letting us know.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a spacious & comfortable room. Hotel breakfast was great. Would stay here again
Stayed 1 night in May 2024
Response from Alex on 7 May 2024
Thankyou for your feedback.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Alex on 7 May 2024
Thankyou for your feedback

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Alex on 4 May 2024
Thankyou for the feedback.

10/10 Excellent

Gracielita

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff aas amazing overall
Stayed 1 night in Mar 2024
Response from Alex on 4 May 2024
Thankyou for the feedback.

8/10 Good

Charles, Ladera Ranch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed multiple times, good price, convenient
Stayed 1 night in Apr 2024
Response from Alex on 1 May 2024
Thankyou for your feedback

10/10 Excellent

Eleanor

Liked: Staff & service
Bathroom was old looking. Furniture was dusty. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Alex on 28 Apr 2024
Thankyou for your feedback

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Overall, our stay was good. The room and common areas were clean, staff was professional and friendly. The hotel could use a facelift. Two lamps in our room didn't have switches to turn on/off; the floor lamp we had to plug/unplug at the outlet for light, the other was the bedside lamp with two switches. One was missing. The pool and jacuzzi didn't look appealing. May just be old but looked "murky".
Stayed 3 nights in Apr 2024
Response from Alex on 26 Apr 2024
Thankyou for letting us know.

6/10 Okay

Douglas

Stayed 2 nights in Apr 2024
Response from Alex on 26 Apr 2024
Thankyou for your feedback.

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness, amenities
It was ok, not what I expected but.. stuff was very friendly, the breakfast was great…
Stayed 1 night in Apr 2024
Response from Alex on 26 Apr 2024
Thankyou for letting us know.

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alex on 26 Apr 2024
We do apologize that you didn't have great experience at our hotel.

4/10 Poor

Shannon

Travelled with family
Disliked: Property conditions & facilities
Overly expensive and fire sprinklers went off in the room, front desk had only one staff member, so could not help with our issue until the sprinkler had already turned off. Only good was the breakfast.
Stayed 1 night in Apr 2024
Response from Alex on 22 Apr 2024
We sorry for the bad experience you had at our hotel

6/10 Okay

Lori

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room was ok for clean but it smelt like an old age home. All the windows needed a clean and the window in our room had a broken frame. The breakfast was very plentiful and tasty, the beds were good.
Stayed 1 night in Apr 2024
Response from Alex on 20 Apr 2024
Thankyou for letting us know.

10/10 Excellent

Kats, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Alex on 15 Apr 2024
Thankyou for your feedback. We appreciated it.

10/10 Excellent

Cecilia

Stayed 2 nights in Apr 2024
Response from Alex on 16 Apr 2024
Thankyou for feedback

6/10 Okay

alejandro fernando

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom towels are old, bathroom floor was sticky, room was next to elevator and was noisy. Could hear all the noise from the next room until late.
Stayed 1 night in Apr 2024
Response from Alex on 15 Apr 2024
Where sorry for the bad stay you had and thankyou for letting know.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very friendly and checked me in even earlier than expected. My room is very clean, well appointed, and spacious. Just minutes away from the Old Town by car and right off of the I-15.
Stayed 2 nights in Apr 2024
Response from Alex on 12 Apr 2024
Thankyou for your feedback.

6/10 Okay

MARQIA

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was mildew in the shower. The carpets in the hallway were visibly dirty. The pool and jacuzzi area was a bit dirty as well. There were many shopping and dining options nearby which was a plus, particularly since breakfast was limited.
Stayed 1 night in Apr 2024
Response from Alex on 10 Apr 2024
Thankyou for letting us know.

8/10 Good

Branden

Stayed 1 night in Apr 2024
Response from Alex on 28 Apr 2024
Thankyou for your feedback

10/10 Excellent

Sherry

Everything. Especially that you have hot water anytime. Breakfast was excellent!
Stayed 3 nights in Apr 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
Thankyou for your feedback

6/10 Okay

Heidi

Liked: Staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback.

10/10 Excellent

Sue

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
We appreciated your feedback.

6/10 Okay

maureen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, hotel needs updating.
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback.

2/10 Terrible

Heidi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very very old. Called for towels and they made us go down and get them ourselves. There beds and pillows were so uncomfortable.
Stayed 2 nights in Mar 2024
Response from Alex on 10 Apr 2024
We are sorry for terribly experience.

10/10 Excellent

Charles, Ladera Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent and priced fairly. We would stay here again
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
We appreciated your feedback.

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little freeway and street noise but clean and friendly.
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
Thankyou for your feedback.

10/10 Excellent

Martha

Liked: Amenities, property conditions & facilities
Hot tub was nice, rooms clean needs d add one upgrades on bathroom shop soap dispenser coming loose. But shampoo is nice
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thank you for letting us know.

10/10 Excellent

Marjorie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was better than expected. Very quiet, beds were very comfortable.
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
We appreciated your feedback.

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the breakfast!
Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
We appreciated your feedback.

4/10 Poor

Michael, Gold Canyon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is extremely dated and not updated. Whoever owns it should reinvest because that was a one and done for me. Typical Holiday Inn Express locations are modern and clean, this one is not!
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thankyou for letting us know.

4/10 Poor

Robert

Travelled with family
The exercise room was not what not up to par based on what was published. Received only 2 towels and had to request a blow dryer as there was not one in the room
Stayed 2 nights in Mar 2024
Response from Alex on 10 Apr 2024
Sorry for the bad experience you had.

10/10 Excellent

Arturo

Stayed 1 night in Mar 2024
Response from Alex on 2 Apr 2024
We appreciated your feedback.

10/10 Excellent

Swapna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Has the hospitality of the Spanish ladies who served great breakfast in the morning! Esp the omelet and the automatic pancake maker was nice!
Stayed 2 nights in Mar 2024
Response from Alex on 10 Apr 2024
Thank you for your feedback

8/10 Good

Terri

Check in was quick and easy
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback

8/10 Good

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location . Close to downtown and wineries
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback.

8/10 Good

Liliana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in was very fast Done in two minutes. The hotel is easy to park at Clean and convenient
Stayed 1 night in Mar 2024
Response from Alex on 10 Apr 2024
thankyou for your feedback, we appreciated it

8/10 Good

Marie

Travelled with group
Liked: Staff & service
No lightbulb in lamp in the room. Lousy shower head and shower doors were backwards. The bathroom tiles were cracked and the floor was dirty. Empty coffee urn in the dining room at 9:00 a.m. Had to chase down the attendant to replace the coffee and refill the cream.
Stayed 1 night in Feb 2024
Response from Alex on 10 Apr 2024
Thankyou for letting us know.

10/10 Excellent

Brenda Lea, Englewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and a great value for the price. Clean and warm. Easy to get around to Old Town Temecula and the wineries.
Stayed 7 nights in Jan 2024
Response from Alex on 2 Apr 2024
Thankyou for your feedback.

10/10 Excellent

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, grear staff
Stayed 2 nights in Feb 2024
Response from Alex on 2 Apr 2024
Thankyou for your feedback.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 1 night in Feb 2024
Response from Alex on 2 Apr 2024
Thankyou for your feedback

8/10 Good

nile

Liked: Staff & service, property conditions & facilities
Bedding are not clean
Stayed 2 nights in Feb 2024
Response from Alex on 10 Apr 2024
Thankyou for letting us know.

6/10 Okay

Eduardo

Travelled with family
The entry to the hotel seem so dirty and uncared for!! The room was outdated with a horrible bed and mattress, holiday inn needs to step up there game.. location seems outdated
Stayed 1 night in Feb 2024
Response from Alex on 10 Apr 2024
We're sorry for bad experience you had at our hotel and thankyou for letting us know.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what it looks like in the AD. Shower was dirty had mold in the ceiling. Under the sink was all dusty like if it has never been cleaned. Curtains had stains on them. Room smells like if people use to smoke in this Hotel. Really bad experience will not recommend anyone staying here.
Stayed 1 night in Feb 2024
Response from Alex on 10 Apr 2024
We're sorry for the bad experience you had at our hotel.

6/10 Okay

Bingheng

Travelled with family
The transportation is convenient, and parking is easy. However, the hotel's environment is average, the facilities are somewhat outdated, and the rooms are relatively small.
Response from Alex on 10 Apr 2024
Thankyou for letting us know

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Loud highway noise. Right next to freeway.
Stayed 1 night in Feb 2024
Response from Alex on 10 Apr 2024
You can request on quite side and thankyou for feedback.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service staff, breatfast was hot and great.we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Alex on 10 Apr 2024
Thankyou for your feedback.