Dear Samuel,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Heesoon,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Takako,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Ong,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Yoko,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Jaehun,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Omar,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Shingo,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

Dear Global,It is with regret to note that your experience at Park Avenue Rochester fell short of expectations.Kindly allow us to clarify that this does not reflect our service and property standards and please accept our sincerest apologies for failing to deliver during your stay. Please rest assured that your feedback has been duly noted for immediate remedial and training efforts of our colleagues will also be stepped to ensure all guests are well taken care.We do apologise once again and hope to have the opportunity to regain your confidence in the future.RegardsTeam of Park Avenue Hospitality Group