การตอบกลับจาก Grand Mercure SP Itaim Bibi วันที่ 22 เม.ย. 2024
Olá, Joshua!Foi um enorme prazer recebê-lo em nossa casa brasileira! Agradecemos sua avaliação, Ficamos muito felizes em ter proporcionado uma boa experiência. Esperamos recebê-lo mais vezes.
การตอบกลับจาก Grand Mercure SP Itaim Bibi วันที่ 15 เม.ย. 2024
Olá, Joel! Agradecemos o tempo dedicado em nos avaliar. Foi um enorme prazer recebê-lo em nossa casa brasileira, esperamos ter a oportunidade de recebê-lo novamente em breve.
การตอบกลับจาก Grand Mercure SP Itaim Bibi วันที่ 30 มี.ค. 2024
Hello, Noir!We're sorry you had a bad experience with us. Our aim is always to provide a pleasant stay with everything our brand has to offer! We did our best to help you and it's a shame we didn't succeed. We hope to have the opportunity to welcome you again to reverse the last negative impression generated.
Enjoyed my stay. Staff were great and professional.
Saif
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Grand Mercure SP Itaim Bibi วันที่ 30 มี.ค. 2024
Hello, Saif We thank you for your time and would like to say what a pleasure it was to welcome you to our Brazilian home. We look forward to welcoming you again.
A crítica é exclusiva ao altissimo preço (165,00 para o casal) cobrado por um café da manhã “fraco” que é comparável ao café servido em hotéis mais inferiores. Sem demais críticas. Hotel bom!
Saulo
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Grand Mercure Itaim วันที่ 19 ก.พ. 2024
Olá, Saulo! Foi um enorme prazer recebê-lo em nossa casa brasileira. Agradecemos o tempo dedicado em nos avaliar e os bons comentários cedidos em sua avaliação. Sentimos muito não ter ido de encontro a suas expectativas quanto ao café da manhã. Nosso propósito é proporcionar tudo de melhor que nossa marca carrega. Sua avaliação será compartilhada com nosso time para que possamos destacar pontos de melhoria e colocar planos em ação para assim, podermos recebê-lo novamente em nossa casa e proporcionar uma estadia completa.
Boa relação custoxbenefício, comida de boa qualidade, café da manhã farto e atendimento muito cortês e rápido.
Nadir D
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัว
5 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Café da manhã deixa muito a desejar, principalmente por fornecer sucos industrializados , na da natural .
Muito barulhos nos quartos devido a algumas obras próximas ao hotel.
Atendimento excelente, todos muito atenciosos e educados. A limpeza do apto deixou a desejar.
Ana Carolina
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Grand Mercure Itaim วันที่ 2 ก.พ. 2024
Olá, Ana Carolina!Agradecemos o tempo dedicado em nos avaliar. Ficamos felizes em ter proporcionado um bom atendimento. Sentimos muito que tenha tido problemas com a higienização do apartamento. Lhe asseguro de que foi uma falha pontual a qual não está dentro de nosso alto padrão de qualidade. Esperamos poder recebê-la novamente e proporcionar uma estadia inteiramente positiva revertendo a imagem negativa gerada.
การตอบกลับจาก Grand Mercure Itaim วันที่ 2 ก.พ. 2024
Olá, Vinícius! Foi muito bom poder recebê-lo em nossa casa brasileira. Agradecemos o tempo dedicado em nos avaliar. Sentimos muito não ter proporcionado uma estadia inteiramente boa. Infelizmente nosso prédio está com algumas obras ao entorno (obras externas) Estamos tomando medidas para que as obras da rua não tenham este impacto negativo nas estadias em nossa casa brasileira. Esperamos poder recebê-lo novamente e reverter sua ultima impressão negativa.
การตอบกลับจาก Grand Mercure Itaim วันที่ 2 ก.พ. 2024
Obrigado por nos avaliar, Agna! Foi um enorme prazer poder recebê-la. esperamos a rever em breve em mais uma estadia memorável em nossa casa brasileira.
Correu tudo bem, serviço e conforto compatíveis com o esperado.
Pedro
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Grand Mercure Itaim วันที่ 29 ม.ค. 2024
Olá, Pedro! Foi um enorme prazer recebê-lo em nossa casa brasileira! Agradecemos o tempo dedicado em nos avaliara e os bons comentários cedidos em sua avaliação. Estamos ansiosos para recebê-lo novamente.
Hotel muito bem localizado. Bar interessantecom staff muitos atencioso. Os quartos são espaçosos e a sacada é um diferencial. Também gostaria de destacar o café da manhã de qualidade
Daniel A M
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 29 ม.ค. 2024
Olá, Daniel! Agradecemos o tempo dedicado em nos avaliar e todos os bons comentários cedidos em sua avaliação! Estamos ansiosos para recebê-lo novamente em nossa casa brasileira.
10/10 ดีเลิศ
ผู้เข้าพักจริง
25 ม.ค. 2024
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Grand Mercure Itaim วันที่ 29 ม.ค. 2024
Olá! Agradecemos o tempo dedicado em nos avaliar!Nossa casa brasileira estará de portas abertas para sua próxima estadia.
Razoável! O quarto que eu reservei era totalmente diferente do que me hospedei. As fotos da reserva não batem com a realidade. A limpeza do banheiro deixou muito a desejar. A TV não funciona, os canais tem aúdios baixíssimos, não dá pra ouvir. O serviço da equipe foi excelente, mas o hotel está muito longe das 5 estrelas.
francine
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Alex Cruz วันที่ 18 ม.ค. 2024
Sentimos por não superarmos suas expectativas, pois para nós o mais importante é fazer com que nossos hóspedes saiam daqui com desejo de retornar. Esperamos recebê-lo no futuro para que possamos entregar uma experiência em conformidade com suas expectativas. Alex Cruz - Coordenador de Hospedagem
Muito obrigado por compartilhar sua opinião e inspirar outros viajantes a conhecerem nossa casa brasileira. Atenciosamente, Alex Cruz - Coordenador de Hospedagem
This hotel does live up to their standards. It's in a really nice and safe area, staff are kind and helpful, and the rooms are really comfortable. My fiancee and I had a wonderful time here, and the staff always went above and beyond to make sure we had a pleasant stay. I would love to come back again!
Kaitlyn
เข้าพัก 10 คืน, ธันวาคม 2023
การตอบกลับจาก Alex Cruz วันที่ 12 ม.ค. 2024
We are happy to hear about your experience with us, our daily effort is precisely so that our customers take away beautiful memories of our hotel and our team.We are eagerly awaiting your return.Yours sincerely,Alex Cruz - Accommodation Coordinator
4/10 แย่
Ricardo
เดินทางกับครอบครัว
10 ม.ค. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Ricardo
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Alex cruz วันที่ 12 ม.ค. 2024
Sentimos por não superarmos suas expectativas, pois para nós o mais importante é fazer com que nossos hóspedes saiam daqui com desejo de retornar. Esperamos recebê-lo no futuro para que possamos entregar uma experiência em conformidade com suas expectativas. Alex Cruz - Coordenador de Hospedagem
Sentimos por não superarmos suas expectativas, pois para nós o mais importante é fazer com que nossos hóspedes saiam daqui com desejo de retornar. Esperamos recebê-lo no futuro para que possamos entregar uma experiência em conformidade com suas expectativas. Alex Cruz - Coordenador de Hospedagem
4/10 แย่
Ricardo Jose
9 ม.ค. 2024
Ricardo Jose
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Alex Cruz วันที่ 12 ม.ค. 2024
Sentimos por não superarmos suas expectativas, pois para nós o mais importante é fazer com que nossos hóspedes saiam daqui com desejo de retornar. Esperamos recebê-lo no futuro para que possamos entregar uma experiência em conformidade com suas expectativas. Alex Cruz - Coordenador de Hospedagem
Clean and nice hotel. Front end staff checking in was slow and not informative of what hotel has to offer. Example, if breakfast was included or about the filter water included. The duvet cover was rough shape and had to ask for new sheet cover to use under the duvet blanket which was lovely. Unfortunately the hotel area all around is on construction so lots of noise hanging out in our patio and by the pool.
Hong
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Alex cruz วันที่ 9 ม.ค. 2024
We are sorry that we did not exceed your expectations, as for us the most important thing is to ensure that our guests leave here wanting to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations.Alex Cruz - Accommodation Coordinator
Hotel is sandwiched between 2 massive construction projects, which start very noisy work at 6AM
Avoid this hotel unless you could sleep with people yelling and hammering right by your side
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 3 ม.ค. 2024
Hello! It was a pleasure to welcome you to our Brazilian home! We're sorry to hear that your stay was adversely affected by external noise. Unfortunately, external works are beyond our control as a hotel. We hope to welcome you back again at a better opportunity so that we can turn your bad experience into a memorable one.
การตอบกลับจาก Grand Mercure Itaim วันที่ 3 ม.ค. 2024
Olá!Foi um prazer enorme recebê-lo em nossa casa brasileira. Agradecemos o tempo dedicado em nos avaliar e os bons comentários cedidos em sua avaliação! Ficamos felizes em ter proporcionado uma boa estadia conosco. Estaremos de portas abertas para recebê-lo novamente e proporcionar estadias cada vez melhores.
การตอบกลับจาก Grand Mercure Itaim วันที่ 3 ม.ค. 2024
Olá, Elias!Ficamos felizes em ter proporcionado uma boa experiência em nossa casa brasileira. Agradecemos o tempo dedicado e, nos avaliar. Esperamos poder recebê-lo em breve para marcarmos mais uma experiência memorável conosco.
การตอบกลับจาก Grand Mercure Itaim วันที่ 3 ม.ค. 2024
Olá, Maria!Ficamos muito felizes em ter te recebido em nossa casa. Agradecemos o tempo dedicado em nos avaliar. esperamos recebê-la em breve em nossa casa novamente e proporcionar uma estadia memorável.
การตอบกลับจาก Grand Mercure Itaim วันที่ 21 ธ.ค. 2023
Olá, Elias! Foi um grande prazer recebe-lo em nossa casa brasileira. Agradecemos o tempo dedicado em nos avaliar. Esperamos em breve poder recebê-lo em nossa casa para proporcionarmos mais uma estadia memorável conosco.
Incrível, desde o check-in. Staff atencioso e prestativo. Quarto amplo, cama super confortável. Roupas de cama e banho de alto padrão. Ar condicionado silencioso. Excelente acústica. Café da manhã maravilhoso!
Carla
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 21 ธ.ค. 2023
Olá, Carla!!!Que prazer ler esta linda avaliação! Ficamos muito felizes em ter proporcionado uma estadia tão memorável quanto essa. Agradecemos todos os bons comentários e o tempo dedicado em nos avaliar. Esperamos recebe-la novamente em uma outra oportunidade para proporcionar estadias cada vez melhores!
Achei muito bom o hotel. Única questão que podem melhorar é a velocidade no antedimento no check in.
Gabriel
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 21 ธ.ค. 2023
Olá, Gabriel! Que prazer enorme foi recebê-lo em nossa casa! Agradecemos os bons comentários cedidos e o tempo dedicado em nos avaliar. Esperamos em breve poder recebê-lo novamente!
El hotel bastante bien, antiguo pero lindo, la ciudad de Río muy linda la verdad mucho que ver y hacer.
Tiene mucho abandono, es sucia, mucho mucho indigente, lástima por que podría ser una visita excelente con un poco más de cuidado del gobierno. Por qué s muy bonita.
ALCIDES
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Alex Cruz วันที่ 29 พ.ย. 2023
Buen día ,Agradecemos inmensamente por su evaluación, pois é através de la opinión y sugerencia de nuestros hóspedes que podemos trabajar algunos detalles para que nuestra próxima oportunidade a estada seja perfecta.Muito obrigado pela oportunidade de recebê-los e os guardamos em breve.Atentamente,Alex Cruz – Coordinador de Hospedagem
We loved staying at this property! It was clean, the staff was helpful, and there was a lot of places to walk to, to eat at!
Heather
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Alex Cruz วันที่ 29 พ.ย. 2023
Good day ,We greatly appreciate your evaluation, because through the opinion and suggestion of our guests we can work on some details so that our next opportunity to stay is perfect.We are very grateful for the opportunity to receive them and we will keep them for you shortly.Sincerely,Alex Cruz – Hospedagem Coordinator
การตอบกลับจาก Grand Mercure Itaim วันที่ 25 พ.ย. 2023
Hello, SangIt was a great pleasure to welcome you to our Brazilian home.Thank you for your review and for taking the time to write it. Our team is looking forward to your next stay with us. - Laviel Paes
Hotel Ótimo , muito bem localizado, tudo limpo e confortável, ótimo atendimento !!
Elias
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 22 พ.ย. 2023
OLá, Elias!Foi um prazer enorme recebê-lo em nossa casa brasileira. Nosso time estará a total disposição aguardando sua próxima estadia para proporcionarmos uma estadia memorável e continuarmos juntos escrevendo boas histórias de hospedagem. Agradecemos o tempo dedicado em nos avaliar. Com carinho,Laviel Paes
The hotel is well-located and very clean. However, the single beds are awful. Way too small and the mattress is not comfortable at all.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 22 พ.ย. 2023
Hello! It was a great pleasure to welcome you to our Brazilian home. Thank you for your good comments and for taking the time to rate us. We're sorry we didn't meet your expectations on some points during your stay. We look forward to welcoming you again and turning your last experience into a memorably good one. - Laviel Paes
10/10 ดีเลิศ
Libia D
20 พ.ย. 2023
Libia D
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Grand Mercure Itaim วันที่ 22 พ.ย. 2023
Hello, Libia! Was a great pleasure welcome you to our brazilian home! Thank you for rate us.Our team will be waiting your next stay with us to provide a memorable stay Best Regards Laviel Paes
การตอบกลับจาก Grand Mercure Itaim วันที่ 22 พ.ย. 2023
Olá, Ana Carolina!Foi uma grande honra recebê-la em nossa casa brasileira. Nossa equipe está ansiosa para recebê-la novamente e proporcionar uma estadia memorável para continuarmos escrevendo juntos novas e boas histórias de hospedagens. Com carinho, Laviel Paes