2/10 Terrible
Natalie
20 Sep 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of misleading photos and reviews for this hotel. I have no idea how this property is considered a 4 star hotel considering how run down and unclean it is. We arrived at this hotel full of excitement for our first trip to the amalfi coast. The room was nothing like the photos shown on the site. Room was tiny and cramped, only one person could walk through at a time. Bed sheets had stains and holes in them. Bath towels had holes in them and the shower would fill up in standing water when you showered. The complimentary breakfast buffet consisted of watery powdered eggs, some breakfast meat, a few slices of fruit (that would run out after each guest took some), some pastries, and some plain stale bread. The hotel offers a complimentary shuttle to sorrento and gives you a time schedule for pickup and drop off. We used the shuttle to go to town for dinner since the food from the hotel was barely edible. One evening we decided to take the last shuttle back after dinner. The driver left before the scheduled time and we were offered no assistance from the hotel other than excuses and were forced to walk back to the hotel as there were no available taxis. I recommend looking into other hotels before booking this place. By far the most disappointing property we stayed at on our entire Italy trip.