Lobby

Reviews of Super 8 by Wyndham Salinas

2 out of 5
Super 8 by Wyndham Salinas
131 Kern Street, Salinas, CA

Reviews

7.2

Good

Rating 10 - Excellent. 281 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 125 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Patrocinia

Business traveller
Disliked: Cleanliness, staff & service
Staff decided to place me in a room in the back that was unsafe.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Patrocinia,We appreciate your feedback and take all guest concerns seriously. We recommend reaching out to our management team directly to address this matter further and ensure your future stays meet your expectations.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien
Stayed 5 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Diego,Nos complace saber que disfrutó su estancia con nosotros. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

2/10 Terrible

Carlos

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Homeless people, prostitutes people were scouting vehicles in the back, where you park.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Carlos, We regret to hear about your experience and take all feedback seriously. Please rest assured that we constantly review security measures to ensure the safety of our guests and their belongings. Your concerns will be shared with our team for further consideration.

2/10 Terrible

Jiawei

Business traveller
Disliked: Staff & service, amenities
When I arrived around 7 o’clock at night, the lobby was locked and there is a paper on the door say will be back in 15 mins, but a lady told be that she had already waiting outside for an hour. Then we wait for another 20 mins, nobody came nor answer the phone. Finally a lady came back and opened the door for us with no explanation or apology.
Stayed 4 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jiawei, I apologize for the inconvenience you experienced during check-in. We appreciate your feedback and will address this issue with our team to ensure it doesn't happen again in the future. We strive to provide a smooth experience for all our guests and regret falling short in this instance.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Karen,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

4/10 Poor

Larry

Travelled with family, Business traveller
Disliked: Cleanliness
The lady who checked us in was friendly and efficient, giving suggestions for restaurants. There were many homeless around property and going through the parking lot. Worse was that I killed one live bedbug on the curtain. I saw no others. Also, the bottom bedsheet was badly stained in several places. When I reported this to the front desk, the man on duty had no apologies. He took me to where the clean sheets were kept, looked through them and said there were no more clean fitted bottom king-size sheets! So, he gave me a flat queen-size sheet to use. The overall appearance of our room was that it needed refreshing such as new carpet, wall repairs, and painting.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Larry, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Thomas

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Thomas,We're sorry to hear your stay didn't meet expectations. Please reach out to us with any specific feedback you may have so we can address it accordingly. We hope to welcome you back for an improved experience.

10/10 Excellent

Emilio

Liked: Amenities, property conditions & facilities
There employees. Friendly
Stayed 3 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hello Emilio,We genuinely appreciate your kind words regarding our friendly staff. Our team takes pride in ensuring each guest feels welcome and valued during their stay. If there's anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

AGUSTIN

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello AGUSTIN,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any further comments or if there's anything else we can assist you with.

6/10 Okay

David

Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello David,We appreciate you choosing our hotel for your stay! If there are any details you would like to share about your experience, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

6/10 Okay

Graham

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Fairly dirty and a bit noisy. Cheap stay but not the best.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Graham,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our priority, and we will address the cleanliness and noise concerns mentioned. We value your input for our continual improvement.

6/10 Okay

Rogelio

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Rogelio, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them accordingly.

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was dusty and the towels were a disgrace!!
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Carol, We appreciate your feedback and will share this with our housekeeping team for improvement. Your comments are important to us as we strive to enhance the guest experience. Thank you for bringing this to our attention.

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jeffrey,We appreciate you choosing our hotel for your stay! We hope you had a comfortable experience and enjoyed our amenities. Please feel free to contact us directly with any feedback you may have so we can address any concerns. We look forward to welcoming you back in the future.

6/10 Okay

DeLisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy traffic, noisy.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Donna, We regret to hear about your experience with traffic noise during your stay. Your feedback is important, and we recommend reaching out to management directly to address any concerns you may have. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello David,Thank you for sharing your feedback with us. We value your input and will address the concerns raised to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful!
Response from Manager on 6 Mar 2024
Hello vanessa,We are delighted to hear that you found our staff to be exceptionally friendly and helpful during your stay. It is always our goal to provide outstanding service to all of our guests. Should you have any future questions or require assistance, please don't hesitate to reach out to us.

10/10 Excellent

Stephen

Liked: Staff & service
Great service. Room was comfy and clean. No frills or thrills, close to highway, fast-food. Great place to rest up
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Stephen,We are delighted to learn that you found our service great and your room comfortable and clean. Our convenient location near the highway and fast-food options makes us an ideal spot for a restful stay. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Gretchen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Easily found, quick check-in.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Gretchen,We are pleased to hear that you found our hotel location convenient and that your check-in process was systematic. We appreciate your feedback and hope you had a comfortable stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

8/10 Good

Marilu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and out. Parking was good, close to rooms. The Room was clean. We had a good night stay overall.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Marilu,We are glad to hear you had a smooth check-in/out process and found the parking convenient. It's great to know that you found your room clean and had a pleasant overall stay. Thank you for sharing your experience with us!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The service was decent the room service was great! What I didn't like is there is no kind of discount and I've stayed here 5 days now you like to squeeze you for money.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Rob, Thank you for sharing your feedback with us. We're glad you enjoyed our room service during your stay. We strive to offer competitive pricing for our services and hope you were able to take advantage of all the amenities provided during your time with us. Your concerns will be forwarded to the management for further review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sucks
I could not stay and when I cancelled they would not give me a refund!!!
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Dear Guest, We apologize for any inconvenience caused. Our cancellation policy is clearly stated at the time of booking. We recommend reviewing it to understand the terms and conditions. If you have any further concerns, please direct them to our management team. Thank you for your understanding.

4/10 Poor

Christopher

Disliked: Property conditions & facilities
I mean it’s a Super 8..
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Christopher,Thank you for choosing to stay with us at Super 8. We appreciate your feedback and value your opinion as our guest. Should you have any specific concerns or suggestions for improvement, we encourage you to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in the card, key machine was broken so I didn't have a key for a day!! Talk about inconvenience. Also, I told them since they didn't have a door tag I didn't want my room cleaned.!!!! And did they listen. No they still cleaned it. I didn't want them in my room.!!! Bad communication!!! Will never stay there again!! Brian Gullo is useless won't even return my call!!
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Jeffrey,We apologize for the inconvenience you experienced during your stay. We understand the frustration of not having a key for a day and we apologize for the inconvenience caused. Regarding the cleaning of your room, we apologize for the miscommunication. We will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention.

8/10 Good

Penelope, Freeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff courteous, easy access to Highway, clean room and surroundings. Nice to have breakfast.
Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Penelope,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff was courteous and that you liked the convenient access to the highway. We're also glad to know that your room and its surroundings were clean. It's great to hear that you enjoyed the breakfast as well. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and good staff for check in
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Karen,Thank you for sharing your positive experience with our clean rooms and friendly staff during check-in. We take pride in providing a clean and welcoming environment for our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Theo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Theo, We're sorry to hear that your experience at our hotel was less than satisfactory. We value your opinion and invite you to reach out to us directly with any specific feedback so that we can address any issues you encountered. We hope to have the opportunity to make it up to you in the future.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Carlos, We regret to hear that you did not have a satisfactory experience during your stay. We kindly request you to reach out to our hotel directly so that we can address your concerns and make the necessary improvements. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Stephen,We're thrilled to hear that you had a fantastic stay with us! We strive to provide excellent service and a memorable experience for our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another wonderful stay!

6/10 Okay

Moises

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Moises, We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share about your experience, we encourage you to reach out to us directly. We value your input and are always looking for ways to improve our services.

10/10 Excellent

Ananth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Ananth,Thank you for taking the time to leave a review. We value all feedback from our guests and apologize for any issues you may have experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns in more detail.

2/10 Terrible

llino

Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello llino,We apologize for any inconvenience you experienced during your stay. We kindly request you to reach out to our hotel directly to share any feedback you may have had, as it is important for us to address the issues you encountered.

8/10 Good

Le'Russyan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Wendy

Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Wendy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and are thrilled that we met your expectations. We hope to welcome you back soon for another perfect stay.

8/10 Good

Bali Kathleen

Liked: Cleanliness
Disliked: Staff & service
The hotel itself is OK--it is nicely decorated with large photos of San Francisco and it's in a convenient place. The curtains in the room I stayed in were ripped and the toilet didn't completely flush, but overall the facility itself is OK. The woman who checked me in, however, was incredibly rude and unpleasant. I was happy that the man who checked me out was much nicer and provided the kind of customer service the owner should want.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Bali Kathleen, Thank you for sharing your feedback. We appreciate your positive comments about the hotel decor and location. We apologize for the inconvenience caused by the issues with the curtains and toilet. Our team will address these concerns promptly. We appreciate your kind words about the gentleman who checked you out. We will share your feedback with our team. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terrible

luis

Stayed 5 nights in Oct 2023
Response from Manager on 16 Dec 2023
Hello luis, We apologize for any inconveniences you may have experienced during your stay. Please reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to make it right for you in the future.

2/10 Terrible

Santos

Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Santos, We're sorry to hear that you had a disappointing experience during your stay. We encourage you to reach out to us directly so we can understand and address any issues you may have encountered. We value your feedback and want to ensure that all of our guests have a positive stay with us.

10/10 Excellent

Sared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Sared,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

6/10 Okay

Santos

No parking
Stayed 4 nights in Nov 2023
Response from Customer Care Team on 8 Dec 2023
Dear Santos, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the absence of adequate parking that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make it right. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Customer Care Team

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Leticia,We are thrilled to hear that you had a fantastic experience during your stay with us! It means a lot to our team that you rated us so highly. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the near future!

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Manager on 21 Dec 2023
Hello David, We appreciate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so that we can address them appropriately. We value your satisfaction and hope to welcome you back in the future.

10/10 Excellent

kurnal

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello kurnal,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Michael

Disliked: Staff & service, amenities
Desk person in the office is a dope fiend
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Michael, Thank you for bringing this matter to our attention. We take all feedback seriously and will address it with our team to ensure a consistent level of service. Our focus is on providing the best experience for our guests and we apologize for any inconvenience you may have encountered. Feel free to contact our management for further assistance.

10/10 Excellent

Guillermina

Stayed 2 nights in Nov 2023
Response from Customer Care Team on 15 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
stairs
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Michael,Thank you for sharing your feedback regarding the stairs at our hotel. We apologize for any inconvenience you may have experienced during your stay. We understand that accessibility is important, and we will take your comments into consideration for future improvements. We appreciate your business and hope to welcome you back again soon.

6/10 Okay

Rajesh

Stayed 1 night in Nov 2023
Response from Manager on 11 Dec 2023
Hello Rajesh, We appreciate you choosing our hotel for your recent stay. We understand that your experience may not have been perfect and we would like to hear more about your stay. Please reach out to us directly so we can address any issues you may have had. We value your feedback and hope to have the opportunity to make it right for you.

6/10 Okay

Marco

Travelled with family
The room wasn’t as new/clean. There’s is hand soap and the hair dryer is not working.
Stayed 1 night in Nov 2023
Response from Manager on 20 Nov 2023
Hello Marco,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team will investigate the cleanliness of the room and ensure that all amenities, including the hand soap and hair dryer, are in working order for future guests. We appreciate your valuable input.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that I was gonna have a little problem with the counter person, because I had a room that smelled like cigarettes. I switched rooms, only to have the other room smell worse. The counter guy seemed to not like me switching back to previous room. Otherwise, everything was good
Stayed 3 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello David,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your patience while we addressed the room odor issue. We strive to provide excellent service to all our guests, and we apologize if this was not reflected in your interaction with our counter person. We hope you had an overall enjoyable stay with us and we look forward to welcoming you back in the future.

8/10 Good

Handoko

Travelled with family, Business traveller
Liked: Staff & service, amenities
I stayed here for 2 day at disability room ( I choose wrong room), I just figured that the chair inside the room so disgusting, alot of stain and looks dirty, for me probably it’s long time I throw it away already, and the curtains rips. People probably can see inside through that hole. The coffe maker I just put plain water, when its hot I saw in the cup below is brown color, so its mean probably they didn’t washed. Thats my review. Thx.
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Handoko, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced. Our housekeeping team works diligently to ensure all rooms are in pristine condition, but it seems we may have missed the mark in this instance. We appreciate you bringing the cleanliness issues with the chair and curtains to our attention. Your comments will be passed on to the relevant departments for immediate attention. We strive to provide a comfortable and enjoyable experience for all guests, and we hope to have the opportunity to welcome you back in the future for a more satisfactory stay.