The views are incredible.
Queenstown struggles with staffing since the pandemic. This property has a great potential for being a luxury boutique hotel, but the service is not up to five star standard.
Front desk was okay, housekeeping does a good job, but the F&B is not only robotically mediocre, but from a Hotel management perspective, not adequate.
The dining room manager runs around, looking stressed. His pants have not been washed for days and his dirty white tennis shoes don't belong into a fine dining establishment.
The waitstaff has no personality, very robotic, and the lack of uniforms (shirts only) — most not ironed are paired with individual worn out black pants/jeans. Give them crisp aprons or something to look more professional and clean.
The food was good, but not exceptional. You can't understand a word the food runner says (fast mumbling, heavy accent), so we asked for the menu to read the ingredients.
If you're spending over $200 minimum for dinner, you deserve excellence. This wasn't it.