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Reviews of Hilton Qingdao Golden Beach

5 out of 5
Hilton Qingdao Golden Beach
1 Jia Liang Jiang East Rd Huangdao, Qingdao, Shandong

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 147 reviews" "
Rating 8 - Good. 44 out of 147 reviews" "
Rating 6 - Okay. 12 out of 147 reviews" "
Rating 4 - Poor. 3 out of 147 reviews" "
Rating 2 - Terrible. 3 out of 147 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Quanbo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family holiday!
We stayed with our two children at the Hilton for more than two weeks in August 2021. It was a wonderful refuge from daily stress. The kids loved the outdoor pool and the foam parties as much as the breakfast buffet where everyone found something to their taste. Service was excellent, always polite and ready to fulfill our requests. A big compliment to the staff, who took special care to ensure our stay was as comfortable as can be imagined! Taking a taxi/didi to downtown Qingdao was a breeze and it was great to be within walking distance of one of the nicest beaches in Qingdao. Overall, 100% recommended for families with children.
Stayed 13 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay in this hotel including very good swimming pool
Stayed 1 night in Feb 2021

10/10 Excellent

Lwazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Birthday stay ever!!
I booked the hotel only for one night as a birthday stay-cation gift for my wife. We have visited many hotels for our special days but this was the first one that made a cake for her. She had a fabulous time, I joined her for some of the time and I really loved it. The service was super friendly. Since we stay in Qingdao, going to Huangdao is always a nice treat. The five swimming pools will be the next reason we visit next time with our kids. They will love it as much as we did as well. I highly recommend it. I would suggest that that one books the sea view rooms and pay the extra amount since you can over look the swimming pool and the ocean,
Stayed 1 night in Jul 2020
Response from Carrie Dong on 31 Jul 2020
Dear Lwazi, Thank you for choosing Hilton Qingdao Golden Beach for your stay and we are so glad to hear that your wife and you had a good time here. Thanks for your recommendation for our outdoor swimming pool and yes indeed it is one of our hotel's highlights. We have shared your comments with the team and everyone was excited and thankful. Thanks again for your reviews. Your Sincerely, Carrie Marketing Communications Manager

8/10 Good

Kit Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice - it felt like one was in a tropical island somewhere in Southeast Asia. It was a pity that when I arrived, they were shutting down the pool. The breakfast buffet was fabulous. I had to cut down my stay (was going to be there 22 Sept - 28 Sept). But a calamity situation at home in HK had to have me leave on the 23rd. I asked for a refund for the rest of the stay. And the front office staff Raymond was so kind as to oblige. thank you Raymond, so much.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Defined
This hotel is located in very developed beach resort area; the hotel is absolutely huge. My travel was for a business conference that took place off-season, when the property seemed empty except for our group. I imagine the experience would be different in high season, or when the hotel is more fully booked. The service and restaurant food were excellent. The decor is over-the-top fabulous.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service are fantastic. Clean and well building.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor restaurant experience
Being a so-called 5 star hotel, especially one that's under Hilton Hotel franchise, the serving staff in the restaurant (the one that serves buffet breakfast) definitely needs more intensive training, if they are trainable. While my wife and I were having breakfast, sitting right next to our table were 4 hotel staff, chatting loudly, probably enjoying their free breakfast. One was in fact occupying one of our empty seat in our table, showing a complete neglect of boundary and personal space. At the end of their meal, the one who was intruding into our space, even tried to light up his cigarette to smoke, in a "No Smoke" restaurant. If my wife did not reprimand him, he would have just go ahead and do what he pleases. Of-course, not a word of apology was offered for his offensive act. Apparently he thought that was within his right to do so, despite it was a No Smoking facility. Such a kind of behavior was shockingly appalling and would not be seen in any decent hotel anywhere else in Asia, definitely not in Hong Kong. The serving staff in the restaurant was inattentive to the guests' need. We ran out of paper napkins for our table, and none of the servers paid any attention, even though several of them walked by our table many times. Neither did they come to pick up our empty plates after we finished. Perhaps that's their definition of "buffet' dining, because in Chinese it means "self-help" and they are taking it to mean literally, that the guests were to help themselves??
Stayed 2 nights in Nov 2018

10/10 Excellent

Josh, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel .close to the beach
Nice hotel,nice breakfast. And close to the beach.
Stayed 3 nights in Sep 2018

10/10 Excellent

Leonard, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amy on the 9th floor Business Center was exceptional with personality and service.
Stayed 1 night in Sep 2018

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton to the rescue
For our family get-away, we decided to stay at the Hilton hearing good things about their pool and kids areas. We have 2 girls, 4yrs old and 5yrs old. We started with a standard room but not satisfied with the size upgraded to a deluxe and that worked out much better for us. Our stay was comfortable and the staff was excellent. The play area for the kids on the 2nd floor was better than expected. It was more like what you would find in a mall around China though not too big. The pool area was great for the kids. They had 3 areas for swimming. 1 for very young children, one that was a little deeper more like an overgrown hot tub without being too hot and the main pool area. My kids liked all three. The lifeguards were very attentive and looked after all the kids with a watchful eye. Of course you have to watchout for the slippery areas and of course my 5 year old slipped and hit the back of her head on the ground. She cried a bit but seemed ok. However I told the lifeguard about the accident and asked for her if they could check her out. The lifeguard came to my room and examined my daughter. She threw up which gave us an indication that she needs to go to the hospital. To representatives of the HiIton Hotel went with me and they were absolutely fabulous in getting us to the front to see a doctor and even paid for all the charges. I didn't have to do anything. After the examination and CT scan, the doctor said everything was ok. Thank God. Thank you Hilton for your help.
Stayed 3 nights in Jun 2018

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of best hotels in China
This was one of the nicest hotels we have stayed at all around. We arrived on the sleeper train in the morning, and we went and dropped our bags early and they arranged us a room earlier than normal check in (which was nice with our still sleepy kids in tow). We enjoyed the location, right across from the beach (although with the construction it took a little bit to figure out how to get to it). It is easy to access the city (although a little bit pricy). The hotel was clean, amazingly friendly staff, the breakfast actually had variation from day 1 morning to day 2 (which is rare in the nice 4 & 5 star hotels in China) and it was really good. The pool was a comfortable temperature (not always normal) and clean, with a kids pool that was small and not overly entertaining but the kids enjoyed being able to touch. The fitness center was nice as well although we didn't have time to use it. The room itself was pretty good, great view, nice balcony, although we had an electrical issue (lights kept shutting off and on intermittently), but they eventually came and fixed it. Overall the best hotel we've stayed in in China. Areas for improvement (Locker room isn't as nice as some others, pillow wasn't as comfortable as some other hotels), areas of standout (staff, cleanliness, responsiveness, pools, breakfast, gardens outside).
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Great architecture, but, not so clean in room
Room was not so clean, and very cold with weak heater. (winter time staying)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaner stolen my necklace and the hotel said there was no record that I had checked in this hotel.
Stayed 3 nights in Jul 2017

8/10 Good

Mei Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class in Qingdao.
The hotel is huge, as were the rooms. Top class accomodation and ammenities. Quiet for my winter stay but I'd imagine a hive of activity in the peak summer period. Lovely gardens and close to the beach.
Response from General Manager on 9 Mar 2017
Dear Guest, Thank you so much for taking the moment to share your experience. We are happy to heard the hotel facilities and service to your liking. Your comments are so important since they are the essential tools for us to improve. Thank you so much for your comments and we look forward to welcoming you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and clean hotel to stay for business trip
Lovely hotel to stay with yummy breakfast and panorama balcony to overview the local area.
Response from General Manager on 9 Mar 2017
Dear Guest, Thank you for sharing your experiences and kind review here following your recent stay at the Hilton Qingdao Golden Beach. We are delighted to hear that you found our hotel to be the “perfect place for a romantic, secluded, away from noise trip with family” and deeply appreciate your kind praise in regards to the high standard of your rooms, our pool facilities and The Spa. We are also thrilled that you were impressed by the warm, friendly service provided by our team. On behalf of us all, I sincerely look forward to welcoming you and your family back to Hilton Qingdao Golden Beach in the very near future!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel, would stay again.
Very clean and friendly staff. Was there for business and the hotel was very clean.
Dear Guest, Thank you so much for taking the moment to share your experience. We are happy to heard the hotel facilities and service to your liking. Your comments are so important since they are the essential tools for us to improve. Thank you so much for your comments and we look forward to welcoming you next time.

8/10 Good

EA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel!
It was nice i went for work tho ao didnt explore much

4/10 Poor

KK, Shanghai

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service quality - a term from a different world?
Paid extra money to enjoy the service at the executive level, but actually there was nothing to enjoy. The quality and selection of the food was terrible, if something was available at all. The food was very often out 1h before end of happy hour. Had to ask for new food several times and it still took over 30 minutes. Also the executive lounge often was more like a kindergarten or playing ground rather than a high quality environment. The other thing that really was upsetting was, that we could not find a person at the reception, concierge or on the executive level that could speak proper English. Result was, that we almost missed our plane, because nobody arranged for a taxi as it we were promised. The nice big pool was fenced of the basically all sides with flower trays. Maybe that's because of the fact, that the water was obviously not maintained well and the dirt was laying on the pool ground. Also in order to be able to use the pool chair we had to run through out the whole hotel to find some towels at the indoor and spa location. Due to missing English language capability nobody could explain this to us. In the US or Europe this would never be a 5 star rather than maximum 4 star. Really disappointing stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stephanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, wonderful Hilton Hotel
The hotel is very posh and the room is very big and beautifully designed. Everything is of top quality.

10/10 Excellent

amy, Middletown, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qingdao
Excellent

8/10 Good

Riaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Matt, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Brand new, superb condition. This is as close as I've seen to western standards in China (keep in mind they charge western pricing). Hotel is immaculate and very well finished. Gym facility is top notch. Restaurant serves a great meal, both traditional Chinese and Western. Beds are comfortable, sheets are high quality, internet is consistent and rooms are very well maintained and clean. Plenty of English channels on the TV as well, which is always nice. I would have rated it higher, but my A/C was broken in my room. Other than that it's the closest to an actual 5 star Chinese hotel as you're going to find. I will definitely stay again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
방
방
로비
Stayed 6 nights in Jan 2024

10/10 Excellent

DUK SU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Heon jung

Stayed 4 nights in Nov 2023

10/10 Excellent

HAOHSUAN

Stayed 1 night in Sep 2023
Response from 董倩 on 26 Sep 2023
尊敬的贵宾，您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的满分赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临！欢迎您再回来体验，祝生活愉快！

10/10 Excellent

TAIIL

Stayed 2 nights in Sep 2023
Response from 董倩 on 26 Sep 2023
亲爱的客人，感谢您对我们酒店的支持，很荣幸酒店获得您的厚爱。我们一直致力于通过热情洋溢和优雅别致的服务吸引我们的宾客。我们将在此翘首以盼您的归来，一如既往为您打造令您倾心、信任的体验。

8/10 Good

Dong Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Dong Jin

Stayed 1 night in Jan 2023
Response from 董倩 on 28 Jan 2023
尊敬的贵宾，感谢您的入住与评分。您住的满意就是对我们服务的认可。我们会继续保持初心不变的态度与热情，服务好每一位入住我们家的客人。期待您的下次入住，祝您和您的家人新的一年顺心顺意

10/10 Excellent

HONGLEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
来金山滩就选希尔顿 perfect choice for good beach
Stayed 1 night in Jul 2021

10/10 Excellent

Jiapeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住时间下午三点 时间太长
Stayed 1 night in Jun 2021
Response from 市场传讯部 on 28 Jun 2021
尊敬的贵宾：感谢您对近期在我们酒店的体验撰写评论，我们一直感谢宾客提供意见，尤其针对我们能够改进的领域。为了确保我们的客人能够得到他们想要的房型，酒店的客房部同事每天都做很长的准备工作，尤其是酒店旺季或是高入住率期间，争分夺秒的为我们的宾客抢房，以确保及时为宾客提供相关房型。很抱歉让您等待的时间过长，我们会继续加强对员工工作效率的强化培训，给您带来优质的入住服务。再次感谢您的反馈，期待您的再次光临。

10/10 Excellent

よよよ, 日本

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
チェックインもスムーズ。こちらの要望に対して親切な代案をしてもらいたすかりました。ホテル内に銀行の、ATMが、二種あったのも便利。
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erstklassiger Service; Frühstück hervorragend; Personal superfreundlich.
Stayed 4 nights in Oct 2019

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Sorim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔스닷컴에서 바다전망 뷰를 예약하고 갔는데, 호텔측에서는 제가 일반룸을 예약했다면서 그 일반룸도 지금 방이 없으니 장애인룸을 사용하라고 했습니다. 결국 한국에 있던 제 남편이 호텔스닷컴 미국 본사에 컴플레인해서 새벽 한밤중에 제가 원래 예약했던 바다전망룸으로 바꿨습니다.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
호텔 경관도 아름답고 컨디션은 매우 좋았어요~~ 칭다오 맥주축제장도 아기자기 예쁘고 축제도 즐기고 바로 걸어서 호텔로 올 수 있으니~ 근데 기대보다 조식은 가격대비 별로예요 5성급 다른 나라 조식에는 못미치지지만 휴양을 즐기고자 할때는 추천~ 실외 어린이 놀이터와 실내외 수영장 등 좋아요
Stayed 1 night in Sep 2019

6/10 Okay

Sylvia

Disliked: Property conditions & facilities
希尔顿
早餐不好 整体较旧 服务不错
Stayed 1 night in Aug 2019

6/10 Okay

HYUNSUK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
분명 TWIN 으로 부킹했고 회신도 그렇게 왔는데 도착해서 체크인 할때 TWIN 이 없다고 킹인지 퀸인지 줬습니다. 만약 TWIN 하려면 조금더 기다렸다가 비용 더 내고 하라고했구요. 몇달전에 취소불가능으로 예약 한건데 당일가서 TWIN 이 없다는건 말이 안된다고 봅니다. 아예 첨부터 TWIN 이 없다고 하던가...
Stayed 1 night in Aug 2019

6/10 Okay

Yu chong

Disliked: Staff & service
로비만멋있어요
간이침대별도요금청구.. 3명숙박으로예약했는데 모든비품들은2명분꺼만비치되어있고. 룸은높은층으로요구하니요금더추가하고 영어소통이불편하고.. 전반적으로가격대비기대이하의호텔..
Stayed 2 nights in Aug 2019

10/10 Excellent

Jihyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
따뜻하고 친절한 호텔
너무나 친절하고 어린이와 함께 가기에 완벽한 호텔였습니다. 키즈카페 부럽지않은시설이 있고 모든 직원이 감동적이게 친절합니다. 다음에도 꼭 가고싶은 호텔입니다. 룸 인테리어도 아기자기하고 세미엔틱으로 예뻐요.
Stayed 1 night in Jul 2019

10/10 Excellent

YOUNGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

YOUKYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019