Hi Delly,Thank you for sharing your experience with us. We apologize that all did not go well.This has been reported to the Hotel Management, who are looking into your experience.

Thank you for staying with us Trevor

Thank you, Josef

Thank you, Onella

Thank you, James

Thank you Cintrex for choosing Coral Sea Hotels and Gateway Hotel

Thank you, Lillian

Happy you enjoyed your stay, Jonathan

Happy you enjoyed the stay James

Hi Roxanne,Delighted you enjoyed your stay.

Thank you Vavine, for your honest feedback; highly appreciated

Thank you, Michael, for sharing your family's experience.The hotel is currently undergoing a significant upgrade to all rooms and public areas, your next visit all should be complete

Thanks, George, for your positive review.Sorry about the eager Team members, it is for a good reason; with so many pools and large pools as well, we have to be mindful of the Health & safety of the guest.

Hi Cintrex,Thanks for your feedback, and yes some parts are a little tired, and the hotel is currently undergoing a refurbishment.2023 should see a totally new look and feel

Thank you for staying with us over the weekend; happy to hear you enjoyed your stay.

Hi Timothy,Sorry to hear about your AC issues; this has been addressed to our Maintenance and Housekeeping departments.

Thank you, Leonie, for taking the time to provide valuable feedback.

Thank you for sharing your positive feedback Leonie.

Hi Noel, Thank you for your feedback. We have sent you a private message for further details, so we can understand what the issue you encountered was.

Thank you sir for your feedback Hope to have you back on your next stay

Callum, thank you for providing us with further feedback on your stay. We appreciate your comments and be assured we are looking at our ongoing upgrading and refurbishment program on bathrooms now our rooms have been completed.

Thank you for your feedback.

Thank you for choosing Gateway Hotel and Apartments - your comments and feedback are always appreciated. Matt Cooper (Group Operations Manager)

Dear Sir / Madam, Thank you for making the time to provide such generous feedback. Understanding you visit was during a time of changing circumstances, you kind comments are appreciated. With Respect Matthew

Thank you so much for the comment

Are you able to tell me which room you were last in? Kind Regards Theresa Paru Front Office Manager

Good morning Dana, Thank you for your response and feedback to Gateway Hotel, please let me apologize for the delay in responding. You feedback pertaining to the milk not being in your room has been taken on board and I have since had an opportunity to look at our policy and practices which obviously had they been in place such a occurrence would not happen. Please be assured this matter has been rectified now and should not impact on any guests stays moving forward. We appreciate your stay and again I apologize that we did not meet you expectations as we had previously. With Regards - Matthew