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Reviews of La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino

2.5 out of 5
La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino
18 Pratt Road, Plainfield, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price.
Stayed 1 night in Apr 2024
Response from gm on 13 May 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

2/10 Terrible

Veronica

Disliked: Staff & service, property conditions & facilities
They cancelled my reservation and refused to give me a refund.
Stayed 2 nights in May 2024
Response from gm on 13 May 2024
Thank you for your feedback. However, You had a reservation for May 10th and did not show. We cancelled reservation and still no show. You called at 9:00 of May 11th once cancellation was issued. We did not charge you at all as you were fully refunded.

6/10 Okay

Rita

Business traveller
Liked: Property conditions & facilities
Need to clean the vents. And improve breakfast
Stayed 5 nights in May 2024
Response from gm on 12 May 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We hope you will give us another try in the future!

8/10 Good

Daniel

Travelled with family, Travelled with family and small children
No bar
Stayed 1 night in Apr 2024
Response from gm on 10 May 2024
Thank you for choosing Laquinta Inn! We are sorry we did not have a bar to make your stay better but if ever in this area again we have some great recommendations!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay! And the pool was clean and comfortable temperature. Breakfast was good! Staff was nice and pleasant. Recommend the stay.
Stayed 2 nights in May 2024
Response from gm on 8 May 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us! We hope to see you again!

10/10 Excellent

Denise

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love this La Quinta Inn. I stay at this Hotel frequently and the rooms are well equipped with fridge and microwave and Coffee amenites. Roooms are extremely private and comfortable. Staff is always attentive when needed but not intrusive.
Stayed 7 nights in Apr 2024
Response from gm on 8 May 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us! We hope to see you again!

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the value. Would stay again
Stayed 5 nights in Apr 2024
Response from gm on 28 Apr 2024
Thank you for your feedback! We are glad you had a pleasant stay and hope to see you again in the future!

10/10 Excellent

Joel

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet even being close to the highway will stay again if we need to
Stayed 1 night in Apr 2024
Response from gm on 23 Apr 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Apr 2024
Response from gm on 20 Apr 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The pool was warm and comfortable. The rooms were nice and clean. Comfortable beds and the bathroom was clean and had a nice hot strong shower. All the staff were very pleasent and quick to assist when need. We would recommend this hotel for a quick stayover.
Stayed 1 night in Apr 2024
Response from gm on 19 Apr 2024
Thank you for your feedback. We hope to see you again if ever in our area! It was a pleasure having you!

4/10 Poor

Stacy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time here and it will absolutely be the last. The first time was fantastic. Great staff, great accommodations and clean. This time? Not even close. The front desk girl at night seemed very put out when we checked in our first night and claimed she was new. Fine. I’ve been new at a job in customer service I get it but it was her whole demeanor and being constantly on her phone whenever we saw her. We went to the desk to ask for another set of towels the second night for our two night stay and she wasn’t even anywhere near the desk when we got there. We rang the bell and nothing. We went back about an hour later and again seemed very put out that we were asking for something. The room had some damage to it and we ended up in a handicapped room which I felt horrible about because neither my husband or I are even remotely disabled and I felt that someone who has a disability should have that room. Was told no that we couldn’t swap rooms. I wasn’t asking for an upgrade just a comparable priced room and I would pay the difference if it was more. Nope. They have “quiet hours” from 10pm-7am. Apparently that didn’t apply to the people above us stomping around their room and banging whatever was in their room at 5am BOTH MORNINGS that it woke us up. I fully understand there’s going to be noise in a hotel but this was beyond unnecessary noise at 5am on a weekend.
Stayed 2 nights in Apr 2024
Response from gm on 19 Apr 2024
We are sorry to hear your stay was less than satisfactory. In response to not being able to upgrade from room booked we do apologize but unfortunately, that was the room you booked and being a 3rd party reservation, we are unable to change room. We also had no availability for that night due to a large wedding party being in house even if we could change. Again, we do apologize. We did have a new staff member on during your stay, we did view our front desk cameras to see if any extra training was needed but we did not see any derogatory actions during her interactions with you. We are sorry that was the impression you got as she was just nervous.

10/10 Excellent

CARLOS, WETHERSFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gm on 10 Apr 2024
Thank you for choosing Laquinta Inn! We are happy to hear you had a great stay and hope to see you again!

8/10 Good

Michael

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from gm on 5 Apr 2024
Thank you for taking the time to let us know how your stay was! It was a pleasure having you and we hope to see you again!

2/10 Terrible

Olver

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress with blood stains in them and because of that we had to change rooms but in the second room it was dirty too
Stayed 1 night in Mar 2024
Response from gm on 25 Mar 2024
We thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We did look into your concerns of blood stains on side of mattress, and found there was some spilled magenta colored nail polish that our housekeeping overlooked due to location, and we have taken care of it. We do apologize as this should not have happened as we take pride on our hotel and cleanliness. We hope you will give us another try in the future!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service
Hotel was very dated. Not enough towels in the rooms for all guests. Room had a water leak in the ceiling that was dripping on a bed. Hotel needs to spend more money on its up keep for the price they charge. Way overpriced for what you get in this hotel.
Stayed 1 night in Mar 2024
Response from gm on 10 Mar 2024
Thank you for your feedback. Our hotel was remodeled recently, and we were unaware of any leaks and will be looking into. We thank you for letting us know and hope you will give us another try in the future!

4/10 Poor

Nelmarys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on 2 Mar 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory and hope you will give us another try in the future

4/10 Poor

Jessica

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was definitely below expectations and that was one of the main reasons we went. The pool was dirty. Our room was fine except the lamp shades had never been cleaned ever and the heater sounded like a dirt bike every time it started up we had to unplug it in the middle of the night. I wouldn’t go back. Staff was nice.
Stayed 1 night in Feb 2024
Response from gm on 25 Feb 2024
We are sorry to hear your stay was less than satisfactory. We recently just updated our pool and it is normally a big hit. We thank you for your feedback and will definitely look into your concerns as that is not the experience we want you to have.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very nice…. Nice rooms and propert
Stayed 1 night in Feb 2024
Response from gm on 18 Feb 2024
Thank you for your feedback! It was a pleasure having you with us!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other television in our room wouldn’t work. There was an issue with the Direct TV connection. We were without television for our stay.
Stayed 1 night in Feb 2024
Response from gm on 12 Feb 2024
Thank you for your feedback. We do apologize that your tv was having issues, had we been made aware we would/could have resolved issue. We sincerely apologize that this happened as it is our goal to be the best we can. We hope this will not deter you from visiting us again in the future!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Many things didnt work. When asked about it from the staff we either got a response of it happens or not our problem.
Stayed 1 night in Feb 2024
Response from gm on 11 Feb 2024
Thank you for your feedback. We apologize that your stay was less than satisfactory. We take our reviews very seriously and during checkout we asked how your stay was and you had no complaints. Our staff here always go over and beyond for our guests and no matter how little the issue is would never brush it off with a not our problem. If there was any issue during your stay it was never brought to our attention and we are not aware of any of our amenities not working. We do apologize if there was anything during your stay that was not up to standard.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing near the hotel
Stayed 1 night in Feb 2024
Response from gm on 12 Feb 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay. While there is not much in the immediate vicinity, if ever in the area again we are 18 minutes from Foxwoods Casino! We also are about 40 minutes from beaches and museums! We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from gm on 11 Feb 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay and hope to see you again!

10/10 Excellent

Darly

Stayed 1 night in Feb 2024
Response from gm on 25 Mar 2024
Thank you for your feedback on your stay! It was a pleasure having you with us! We hope to see you again if ever in the area!

6/10 Okay

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but not enough towels, pillows and toiletries. They were replenished but needed to ask.
Stayed 2 nights in Feb 2024
Response from gm on 4 Feb 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We do apologize as our rooms are set up to brand standard limits. Sometimes that may fall short of individual needs, and we do apologize but we do have extra amenities at front desk at all times.

8/10 Good

Donna

Stayed 4 nights in Jan 2024
Response from gm on 4 Feb 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us and we hope to see you again!

10/10 Excellent

Megan, Enfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Laquinta we have stayed out in a long time, we would absolutely come back again
Stayed 2 nights in Jan 2024
Response from gm on 29 Jan 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

6/10 Okay

Arthur

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from gm on 28 Jan 2024
Thank you for choosing Laquinta Inn. We are sorry to hear your stay was less than satisfactory and hope you will give us another try in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on 22 Jan 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

8/10 Good

Deneen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location twice and the last month. The executive King room is definitely much nicer than the standard King. If your room is on the back side of the building, it is very quiet. If you are on the front side, there is a lot of road noise. This location is right off I-395 and is very convenient to the casinos. The front desk clerk that is working during check-in time is very friendly and happy to help. I had an issue with my TV and she came to my room and resolved it very quickly. This location is pet friendly, which is nice and the rooms are modern. I will definitely be staying here again.
Stayed 1 night in Jan 2024
Response from gm on 22 Jan 2024
Thank you for your feedback. It was a pleasure having you with us and we certainly hope to see you again in the future!

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024
Response from gm on 11 Feb 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay and hope to see you again!

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean and well circulated and had longer hours than most other places and that was appreciated.
Stayed 1 night in Jan 2024
Response from gm on 22 Jan 2024
Thank you for choosing Laquinta Inn. We hope to see you again if ever in our area!

8/10 Good

Arlette

Liked: Staff & service, amenities
I liked that it was quiet .I wish the rooms smelled a little better.Maybe that the decor in the room could be a little more Merry, a more cheerful color .
Stayed 5 nights in Dec 2023
Response from gm on 19 Jan 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excellent

Timothy, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this hotel was very nice and the staff was very nice. Free Breakfast was very very good.
Stayed 1 night in Dec 2023
Response from gm on 19 Jan 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from gm on 19 Jan 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

4/10 Poor

Gloria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on 6 Jan 2024
Thank you for your feedback. We hope you give us another try in the future

8/10 Good

Patricia, Janesville

Travelled with family
Liked: Staff & service
Room was clean, however the walls seemed paper thin. I could hear everything, conversations in the next rooms and the person singing in the shower above me. Other than the constant noise our stay was good.
Stayed 3 nights in Dec 2023
Response from gm on 6 Jan 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

10/10 Excellent

Aneudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I love the hotel 🏨
Stayed 1 night in Dec 2023
Response from gm on 6 Jan 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and room was comfortable.
Stayed 1 night in Dec 2023
Response from gm on 6 Jan 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

8/10 Good

Rosemarie, Delray Beach

Travelled with partner
Liked: Cleanliness, staff & service
Staff is good. Breakfast fair. Property needs some repair. We have stayed here yearly since 2016
Stayed 5 nights in Dec 2023
Response from GM on 25 Dec 2023
Thank you for the feedback. It was a pleasure having you with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 25 Dec 2023
Thank you for choosing Laquinta Inn. We hope to see you again!

10/10 Excellent

Mychaela

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
for the amount of power outages there were the staff handled the over load of check ins amazing.
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Thank you for your feedback! That was a crazy night but our customers were awesome! We were happy to be able to provide a safe, clean, and warm spot for everyone. Thank you for choosing Laquinta Inn.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time experience
Staff are friendly and very helpful, its clean and will stay again. This was our first time at LaQuinta and the experience was very good.
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Thank you for your feedback! It was a pleasure having you with us!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Thank you for choosing Laquinta Inn. It was a pleasure having you with us!

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Thank you for choosing Laquinta Inn. We hope to see you again soon!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good little getaway
Hotel was quiet. Staff was friendly and helpful. Breakfast was decent, wish there was yogurt. Pool was ok, slightly warm. Some of the hallways smelled of pot, but that is hard to control in a state that it is legal.
Stayed 4 nights in Dec 2023
Response from GM on 13 Dec 2023
Thank you for your feedback. It was a pleasure having you with us! We hope to see you in the future.

2/10 Terrible

MARIAH

Stayed 3 nights in Dec 2023
Response from GM on 11 Dec 2023
We thank you for your feedback. We are sorry to hear your stay was less than satisfactory and wish you would have given more information on your stay so that we may correct. We hope you will give us another try in the future

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 10 Dec 2023
Thank you for choosing Laquinta Inn. We hope to see you again soon!

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 8 Dec 2023
Thank you for your feedback! It was a pleasure having you with us and we hope to see you again!

10/10 Excellent

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the welcoming atmosphere! Thank you for this relaxing stay :) We loved celebrating our anniversary here!!
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Thank you for your feedback! It was a pleasure having you with us and we hope to see you again!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 3 Dec 2023
Thank you for your feedback. It was a pleasure having you with us!