Beach views, serves lunch, dinner and happy hour
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Reviews of Penticton Lakeside Resort and Conference Centre

3.5 out of 5
Penticton Lakeside Resort and Conference Centre
21 Lakeshore Dr W, Penticton, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maricel

Liked: Cleanliness, property conditions & facilities
It was ok. But for the price per night, could’ve been better.
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 1 night in May 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, so much parking, very walkabke to quaint restaurants and bars and so convenient and fun to have a Bar right in the hotel. Had an exceptional time! Thank you! I will definitely be back.
Stayed 1 night in May 2024

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed many times when in Penticton, always enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Apr 2024

8/10 Good

Laureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return - our stay was very pleasant!
Stayed 3 nights in Apr 2024

6/10 Okay

Debra

Travelled with family
Liked: Staff & service
Had to pay for parking, unnecessary
Stayed 2 nights in Mar 2024

10/10 Excellent

Tobi

Stayed 1 night in Mar 2024

8/10 Good

Gurbax

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice & restaurants & located on the beach
Stayed 1 night in Mar 2024

10/10 Excellent

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Great location, very clean, great view and lovely staff
Stayed 1 night in Feb 2024

4/10 Poor

David

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
under renovation. tired but clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The front desk crew was very friendly and helpful. The Renovations ongoing in the lobby were a disruptive and loud environment. We used the swimming pool and hot tub which was in excellent condition and very relaxing. Our room had a great lake view and the sunset was lovely.
Stayed 1 night in Feb 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Shelan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
The lobby was under renovation and a bit of a free for all. The drop off area at the front door was congested with contractors trucks.
Stayed 2 nights in Feb 2024

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway outside our room was noisy. Undergoing Reno’s is the lobby. No control with reception desk lineups. A bit of chaos in the lobby at checkout. Need stanchions.
Stayed 1 night in Feb 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service
Main lobby is under construction, pub music was heard in the room till 1 am and young hockey teams were staying here this weekend made it quite noisy .
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024

8/10 Good

Bruce

Stayed 1 night in Feb 2024

8/10 Good

Harriette Jane

Liked: Cleanliness, staff & service
I cannot wait to see what this resort will look like once the renovations have been completed!!
Stayed 2 nights in Feb 2024
Response from Justine-lee on 10 Feb 2024
Hello Harriette,Thank you the 4 out 5, We hope to see you soon our lobby should be ready by March and it will look amazing!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justine-lee on 10 Feb 2024
Hello Alison,Thank you for the 5 out of 5!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Justine-lee on 10 Feb 2024
Hello,Thank you for the 10 out of 10

2/10 Terrible

Natalie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Justine-lee on 10 Feb 2024
Hello Natalie,Thank you for the 1 out of 5

6/10 Okay

Inger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Inger,Thank you fro the 3 out of 5

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hockey no/mimes yes ;)
It was great until a hockey team arrived and kept me from sleeping. The hotel promised I wouldn’t have them next to me tonight so we’ll seeeeeeee. The pub was awesome and the location was what I needed. So, my only recommendation is to ban hockey teams and encourage mimes.
Stayed 6 nights in Jan 2024
Response from Nic- Assistant Front Office Manager on 10 Feb 2024
Hello Bruce,Thank you for the 8 of the 10, and your feedback in vauled and we will note that you would not like to hockey teams and mimes.

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Justine-lee on 10 Feb 2024
Hello Melanie.Thank you for the 3 out of 5

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Jeremy,Thank you for the 4 out of 5

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Only thing this place needs is a better pool, hot tub, spa service. Being one of the premier places in town they could really use an upgrade to spa facilities. Jets in hot tub didn’t work.
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Tyler,Thank you the 5 out of 5, we are working to up-date our common places.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and handy location
Great little overnight trip and the location is awesome. Half the hotel has full lake-view balconies. Very clean. There is a Starbucks in the lobby and a very popular pub that often has live entertainment. There is also a fine dining room right on the lake. Great location for enjoying the lake front and exploring the downtown. Huge farmers market across the street in the summer time.
Stayed 1 night in Jan 2024

10/10 Excellent

Alison

Very accommodating
Stayed 1 night in Dec 2023
Response from Justine-lee on 10 Feb 2024
Hello Alison,Thank you for the 5 out of 5

4/10 Poor

brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Brian,Thank you for the 2 out of 5

10/10 Excellent

Wade, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the gym
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Wade,Thank you for th 5 out 5

8/10 Good

Makenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Mackenzie, Thank you the 4 out of 5

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Barbara,Thank you for the 5 out of 5

8/10 Good

Cyndi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Justine-lee on 13 Jan 2024
Hello Cyndi,Thank you for 4 out of 5!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justine-lee on 13 Jan 2024
Hello Melissa,Thank you for 10 out of 10!

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is the hot tub and pool area could use a nice 2024 revamp! Kind regards!
Stayed 2 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Travis,Thank you for the 4 out of 5! we are current giving the pool area this revamp.

10/10 Excellent

Erica, Fort St. John

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for two nights after a busy Christmas and
Stayed 2 nights in Jan 2024
Response from Justine-lee on 13 Jan 2024
Hello Erica,Thank you for the 5 out of 5!

10/10 Excellent

Angelique

Stayed 2 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Angelique,Thank you for the 5 out of 5!

10/10 Excellent

laurel

Travelled with partner
Great stay
Stayed 2 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Laurel,Thank you for the 5 out of 5! we are happy to hear you had a great stay.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent hotel and great dining options and amenities. Most of the staff was absolutely Fantastic except one person at the desk who was very rude and was unkind about the $15 per day voucher for not having the housekeeping clean our room everyday. Was embarrassing and uncalled for
Stayed 4 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Michael,Thank you for taking the time to share your experience with us, It is unforunate that during your stay with you had this experience with our go green voucher, you receive a 15 voucher each day you opt of of housekeeping, this voucher is vaild for the day only you are opting of the service.

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on 13 Jan 2024
Hello David Thank you for the 4 out of 5!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Great location on Okanagan Lake. Stayed in original hotel room. Found room to be overall dark and dreary. Not what we expected from this type of hotel. Biggest disappointment was the beds. Old spring beds that were uncomfortable and collapsing. A foam pillow top would be an asset. They have a newer wing that is probably the better choice for comfort and modernization.
Stayed 2 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Brain,Thank you for the 4 out of 5, I have looked into the room you stay in and we have changed the matters in this room. Thank you for your feedback.

10/10 Excellent

Claudia Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality accommodations. Great staff. Comfortable stay.
Stayed 1 night in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Claudia, Thank you for the 5 out of 5! we are happy that you enjoyed your stay with us!

4/10 Poor

Jeannette

Disliked: Property conditions & facilities
This property needs an upgrade and the beds were awful. We were there on New Years Eve, it was very loud with all the guests past a decent hour. The food at Barking Parrot is sub par, the breakfast is better. But seriously get some better beds and update the rooms, getting dated.
Stayed 2 nights in Dec 2023
Response from Justine-lee on 10 Feb 2024
Hello Jeannette,Thank you so much for your feedback, yes News Years this was very busy within and around the Resort as we set off Fireworks, We do hope you got to enjoy them.

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
So so. Not thrilled.
Got nailed for daily parking at the end. Not cool. Wierd old men at the pool who dont stay at the hotel but some how have a pass to get in and perv, gym pass perhaps. Not cool. Beds were uncomfortable. Room was cold with no working temperature control Overall. The only great thing was the restaurant food.
Stayed 2 nights in Dec 2023