Dear Orangy I thank you for taking the time to review my hotel. I sincerely regret your disappointment regarding your stay and please accept my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, do not hesitate to inform the reception desk of any problem you may notice. I hope that I will have the opportunity to better serve you in the near future. Sincerely, Serge Lenormand - General Manager

Cher Charles,Nous vous remercions d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés que votre séjour n'ait pas correspondu à vos attentes.Nous vous souhaitons une excellente journée,

Chère Leysse, Nous sommes navrés que votre séjour ne ce soit pas déroulé comme vous l'attendiez.J'ai pris note de votre remarque concernant la piscine normalement celle-ci doit être entre 28 et 29C. Si tel ne fut pas le cas nous vous présentons nos excuses.Conernant les draps je suis étonnées par votre remarque, si vous n'avez pas laissé de pancarte "ne pas déranger" sur votre porte ceux-ci doivent en effet être changés.Nous espérons tout de même que vous laisserez une nouvelle chance à notre établissement.

Cher Fabien,Quel plaisir de lire votre commentaire ! Nous sommes ravis que votre séjour se soit agréablement déroulé à nos côtés. Nous sommes heureux d'apprendre que ovus avez particulièrement apprécié notre personnel ainsi que notre buffet petit déjeuner complet.Nous espérons vous accueillir de nouveau très bientôt,Nous vous souhaitons une excellente journée,

Dear Masabumi,We hope you had a lovely stay with us and that you will come back soon !We wish you a lovely day,

Dear Anonymous,We hope you had a wonderful stay with us in Paris and you come back soon. We wish you a great day !

Guten Tag Jon,We are sincerely sorry to learn you were disappointed by your stay with us. We are sorry you had the feeling our establishment was impersonal and not welcoming. We hope you will give our establisment another chance soon.We wish you a great day !

Cher Yann, Nous vous remercions d'avoir pris le temps de nous partager votre super avec avec nous !Nous espérons que vous avez passé un agréable moment à nos côtés.Nous espérons vous accueillir de nouveau très bientôt.

Cher Benoit,Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre récent séjour. Nous sommes ravis que dans l'ensemble votre expérience fut agréable et que vous avez apprécié la qualité de service.Nous espérons vous acueillir de nouveau très bientôt,

Dear Holly, Thank you for taking your time to share your review with us ! We are happy to know you appreciated our buffet breakfast and our convenient location. We hope you will come back soon

Dear Philip, We are glad you had a great time with us and you appreciated our establishment.In the hotel we do have a restaurant Olicéa which is inspired by Southern France Cuisine. Furthermore there are many dining options in the area if you near La Coulée Verte or République Square.We hope you will come back visiting us soon

Chère Charlotte,Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre récent séjour chez nous. Nous espérons vous accueillir de nouveau très bientôt !

Cher Guest,Nous souhaitons vous remercier d’avoir séjourné chez nous et d’avoir pris le temps de nous faire part de votre expérience très positive. Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel.Si vous souhaitez nous partager davantage votre avis ou vos suggestions, vous pouvez m'écrire à lea.plane@accor.com Nous espérons vous accueillir très bientôt lors de votre prochain séjour à Paris.Je vous souhaite une excellente journée,

Dear Shirwin,We thank you for taking your time to share this detailed review with us. We are sincerely sorry you were disappointed by your experience with us. Our team has already exchanged with you about all the subjects you mention but I am gonna address it also. Regarding construction noise in the street sadly, we can not do anything about it. We ask them to avoid strong noise in the morning but thats all we could do. Regarding your room, we do apologize for the event, however we offered you to change room and get an upgrade that you refused. We then offered you a stay in another Novotel hotel and you also refused. Regarding your room not getting cleaned the second day, you had put the "do not distrub" sign on your door.Regarding the incident in the elevator, we do apologize however we cleaned it directly when we realised it, it was a dog accident and not what your accusing. We are sincerely sorry your overall experience was disappointing.We wish you a lovely day,

Dear Teodoro,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Ann,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Sally,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire XX Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Birol,Thank you for taking your time to leave us a review.We are sincerely sorry you were disappointed by the neighbourhood however we can not do much about the surroundings. We do have security to assure your protection in the esatablishment.I wish you a lovely day,

Dear Thierry,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Rainer, Thank you for taking your time to share with us your feedback. We are sincerely sorry you have been disappointed by your stay in our establishment. Regarding the schedule of the breakfast buffet it is written in our evelators, in front of the restaurant and on our digital service leafleft (you can access thanks to the QR code in your room). We do have AC in both our lobby and in the rooms however we do apologize for not fixing it during your stay. We wish you a lovely day,

Dear Urs,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Angelica,We thank you for taking your time to share with us your feedback following your stay with us. We are happy you appreciated our convenient location just by the train station. We are sincerely sorry you didn't feel safe around the hotel. Be assured that we do our maximum to assure your protection and we have security guards in the hotel.We wish you a lovely day and we can't wait to have you back !

Dear Carolyn,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear ATM JAFOR,Wr thnak you for taking your time to share with us your feedback following your stay with us. We apologize for the event you witness, indeed it is not normal. However what happens outside of uor establishment is hard for us to control. We do have security at the doors to assure your protection. We are glad you envoyed our convenient location,

Chère LUCY,Merci pour votre très jolie note ! Nous espérons que vous séjour chez nous fut agréable.Belle journée à vous,

Cher Gustavo,Afin d'améliorer notre qualtié de service, il serait pertinent pour nous de connaitre les raisons de votre mécontentement. Nh'ésitez pas à nous recontacter si vous souhaitez échanger à ce sujet.

Dear Simon de,Thank you for leaving this kind review. We are glad you had a great time with us and you appreciated our friendly staff.I wish you a lovely day,

Dear Susan,Thank you for leaving us this amazing review !We hope you had a great time with us.We can't wait to have you back.I wish you a lovely day,