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Reviews of Best Western Plus Palm Desert Resort

2.5 out of 5
Best Western Plus Palm Desert Resort
74695 Highway 111, Palm Desert, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the main road easy to get to. Plenty of dining restaurants near by. Clean property.
Stayed 3 nights in May 2024

10/10 Excellent

Margaret Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and helpful. Enjoy our stay
Stayed 2 nights in May 2024

8/10 Good

Yuzhou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Too old, would feel noisy from next door talking or play any sound, everything else is good, nice staff, great breakfasts. May not stay again due to the bad soundproofings
Stayed 1 night in May 2024
Response from Galen - AGM on 13 May 2024
Thank you for taking the time to leave a review. We appreciate the wonderful comments regarding the staff and breakfast. We apologize about any issue you experienced with noise.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!!
Stayed 1 night in May 2024
Response from Galen - AGM on 7 May 2024
Happy to hear you enjoyed the breakfast

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. Breakfast was more than expected. Pool was nice. The bed pillows could be softer.
Stayed 2 nights in May 2024
Response from Galen - AGM on 7 May 2024
Thank you for great feedback.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional
Stayed 2 nights in Apr 2024
Response from Galen - AGM on 7 May 2024
We appreciate your business and hope to have you back again soon.

8/10 Good

Jacqueline

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in May 2024
Response from Galen - AGM on 7 May 2024
Thank you for the feedback. We hope you and your pet had a great time.

8/10 Good

Frank

Room was very clean. Some noise at night from neighbors had to change rooms after lugging lugage to second flooo. Door jam on door didn’t work. Then couldn’t get a room on second floor and had to settle for first
Stayed 4 nights in Apr 2024
Response from Galen - AGM on 7 May 2024
Thank you for the feedback on your stay. We apologize we could not get you the room you requested. We will use this feedback to help our staff.

6/10 Okay

Loredana

Stayed 3 nights in Apr 2024
Response from Galen - AGM on 7 May 2024
Thank you for taking the time to let us know about your stay.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For &450 a night one would expect that the property would at least be clean. This is a dump
Stayed 1 night in Apr 2024
Response from Galen - AGM on 4 May 2024
Sorry to hear about your experience. We take feedback very seriously and will see what we can do to improve.

8/10 Good

Ambrosia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty clean the breakfast they give you is good if you’re going to Coachella or stagecoach round-trip‘s, probably about 20 miles 👍
Stayed 3 nights in Apr 2024
Response from Galen -AGM on 4 May 2024
Hope you had a great time at the concerts we are lucky to be so close to these events.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suite, good hot breakfast, free parking No hot water, pool needs cleaning
Stayed 4 nights in Apr 2024
Response from Galen - AGM on 4 May 2024
Thank you for the feedback. We appreciate your business and hope to have you back again.

8/10 Good

natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Galen - AGM on 4 May 2024
Thank you for letting us know how we did.

2/10 Terrible

Samantha

Stayed 4 nights in Apr 2024

8/10 Good

Markayla B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Galen - AGM on 28 Apr 2024
Thank you for letting us know how we did on your stay.

6/10 Okay

Rayza, Charlotte

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Pros: location, warm complimentary breakfast, daily friendly housekeeping staff, well equipped room with coffeemaker/refrigerator/microwave, good bathroom mirror lightning, blackout curtains for good night rest Cons: rooms are a bit outdated for price paid, dirty worn out carpet, we found a few hairs in our bathroom missed by housekeeping but their friendliness during daily housekeeping services made up for it, pool chairs could use an upgrade as we found multiple ones broken (thankfully times we visited pool it was not busy and we were able to find working chairs)
Stayed 3 nights in Apr 2024
Response from Galen - AGM on 28 Apr 2024
Thank you for taking the time to leave us a detailed review. We will use all the feedback to make improvements.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Galen - AGM on 28 Apr 2024
Thank you for the perfect score.

10/10 Excellent

Payton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024
Response from Galen - AGM on 28 Apr 2024
Thank you for taking the time to leave us a score.

10/10 Excellent

giorgi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Galen - AGM on 11 Apr 2024
Thank you for the great score.

10/10 Excellent

Georgi

Stayed 3 nights in Apr 2024
Response from Galen - AGM on 4 May 2024
Thank you for the great score.

6/10 Okay

ovi

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Galen - AGM on 11 Apr 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
I never got a hot meal. 2 days in a row, I was in the dining hall at 7 am for Breakfast. I counted 29 men golfers in line. I had to be somewhere, so I grabbed yogurt and an apple. Was looking forward to a good meal 🙁
Stayed 3 nights in Apr 2024
Response from Galen - AGM on 11 Apr 2024
Sorry to hear about your experience and that we were not able to get you a hot breakfast. We will review our policies and procedures to see what changes we can make to ensure our guests are able to enjoy the full breakfast experience.

4/10 Poor

Linda

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We don't know what it was but there was a weird vibe to this place, the layout is odd, the doors are on the outside, and for a place in the desert it was strange to find and a/c split in the room, not central and not thermostat. The breakfast was just ok, asked for eggs over hard and they were runny. We would only stay here again only as a last resort.
Stayed 1 night in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for letting us know about your recent stay. We apologize for any issues you experienced with your stay and will see what changes we can make.

10/10 Excellent

Valerie

The beds are comfortable and pool area relaxing. Good location. Acisure Arena not far. Breakfast was a pleasant surprise! Bathroom countertop was too low…not an ADA unit.
Stayed 1 night in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for the detailed review. We are lucky to be so close to the arena. We appreciate your feedback regarding the countertops and will look into making changes.

10/10 Excellent

Karen, Prescott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Pool area nice Quiet
Stayed 1 night in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for leaving a review and the nice comments about our pool.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for taking the time to give us a review.

4/10 Poor

satish, Orange

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old property trying to make money because of demand! Amenities bad. The infrastructure is ancient with terrible bathrooms and elevators! Rip off!
Stayed 2 nights in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Sorry about any issues you experienced. We want our guests to have a great experience and it sounds like we fell short. We will review this with our staff to make the necessary changes.

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but property desperately in need of refurbishing. The faucet in bathroom was loose and the finish was flaking off, the re-caulk on the sink was amateurish, the carpet was dirty, the a/c unit was loud, the elevator clunked, the tv reception was glitchy. The room furniture was old and worn out. I didn’t use the room safe because I was afraid it wouldn’t reopen after I locked it since some of the numbers on the keypad didn’t work. It was not worth the $300 I paid for one night. I will not return.
Stayed 1 night in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Sorry to hear about your recent experience. We will definitely review this with our staff to ensure our guests experience a better stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 3 nights in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Just one word needed to be said. Thank you so much for the review.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not unique, but very nice staff, clean and well maintened. We will be back!
Stayed 1 night in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for the wonderful comments regarding the hotel and staff. We appreciate your business and look forward to your next stay.

10/10 Excellent

Mark

Stayed 3 nights in Mar 2024
Response from Galen - AGM on 11 Apr 2024
Thank you for the great score. We appreciate your business.

10/10 Excellent

Kamelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location not far from the Indian Wells tennis garden. Hot and fresh breakfast every morning and clean and comfortable rooms
Stayed 3 nights in Mar 2024
Response from Galen - AGM on 11 Apr 2024
Thank you for the nice review. We hope you enjoyed your time at the tennis tournament.

8/10 Good

Fausto Javier

Liked: Cleanliness, staff & service
Muy gusto que estan muy bonitas las areas alrededor... No me gusto el costo de la habitacion super carisimo $1000 dlls por 2 noches, es increible que cobren esa cantidad por la habitacion 1 cama king...
Stayed 2 nights in Mar 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for letting us know about your stay. We understand that during the tennis tournament the rates can be higher and we will see what changes we can make to add more value to our guest experience.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and convenience. Very clean
Stayed 1 night in Mar 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the wonderful comments.

2/10 Terrible

Helena

Terrible staff and service. More like a motel.
Stayed 1 night in Mar 2024
Response from Galen - AGM on 15 Mar 2024
Sorry to hear that we feel short of our standards. We will share this with the staff and work harder to make sure our guests have a great stay.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk.
Stayed 1 night in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the comments. We will let our staff know.

10/10 Excellent

Zeke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for business
Stayed 4 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for leaving a review.

8/10 Good

Gerald Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good afternoon, We have stayed here a number of times since February 2008. The breakfast is great with friendly cooks and cleanup staff. The front desk is attentive and professional. The room service staff and pool staff are also very accommodating. Thank you.
Stayed 14 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
So happy to hear you enjoy coming back again and again. We always appreciate our loyal customers and hope to have you back again soon.

6/10 Okay

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This is a slightly updated Motel property. The rooms have a very nice TV but the furniture was old and too much was crowded into the space. The cook to order breakfast was very good on par with a good Embassy suites.
Stayed 1 night in Mar 2024
Response from Galen -AGM on 15 Mar 2024
Thank you for the feedback regarding your stay. We appreciate the comments regarding our breakfast.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Breakfast staff served up quick and delicious food.
Stayed 1 night in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for the nice comments regarding the staff and the breakfast.

10/10 Excellent

Fulvio

Travelled with partner
Staff were very helpful and cheerful. We had an issue with our hot water in one of the rooms but staff quickly moved us to another room with no problem.
Stayed 9 nights in Feb 2024
Response from Galen - AGM on 15 Mar 2024
Thank you for letting us know about your stay. We are happy to hear the staff was able to accommodate you.

6/10 Okay

Marcia

Office staff and Housekeeper’s were very nice and did an excellent job
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the wonderful compliments.

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Galen - AGM on 25 Feb 2024
Thank you taking the time to leave us a review.

10/10 Excellent

Ricardo, Fontana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the cook-to-order breakfast in this hotel. The location is also good.
Stayed 2 nights in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the nice comments regarding the cooked to order breakfast.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was ok but the TV didn’t have service and I called the front desk. The for help and the front desk employee lied to me and my husband. He said the spectrum was out for the whole hotel! General manager came to our room and looked at the cable it was as old and not connecting. He fixed it but he said that the hotel wasn’t without service. We didn’t get it fixed for 3 hours. Don’t think we’ll stay there again🙁
Stayed 1 night in Feb 2024
Response from Galen -AGM on 25 Feb 2024
Sorry to hear about your recent stay with us. We will speak with our staff about any miscommunication and ensure it doesnt happen again.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful and room was very clean
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the wonderful comments regarding the staff. We will make sure to share this with them.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for the 5/5 rating.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Galen - AGM on 25 Feb 2024
Thank you for leaving a review.

10/10 Excellent

Lambert

Stayed 1 night in Feb 2024
Response from Galen - AGM on 29 Mar 2024
Thank you for the response! We appreciate the nice score.

10/10 Excellent

Leslee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Galen - AGM on 10 Feb 2024
Thank you for the great score.