8/10 Good
Mamun
Travelled with partner
28 Mar 2024
Liked: Staff & service, amenities
My wife and I stayed here in the off season around end of march. Firstly i would like to say the staff here are extremely nice and hospitable especially Shahin, Ali, chagdas. However, the rooms are not as they look on the website and Expedia. We got the indoor pool room and not much light comes through into the room. And room service does not really clean the area around the pool. There’s also a lack of privacy because the rooms beside you will be able to see if you were sitting outside. The property outside the room itself is beautiful and even though the breakfast buffet was closed for breakfast the staff was able to accommodate all our request for breakfast. The resort offers breathtaking views. The spa is fantastic and in general we had a good experience. I would advise the hotel to fix the service elevator door as it is extremely unbecoming of a 5 star hotel and to make sure that air conditioning (cooling) is available even in winter months because something the afternoons can get very warm even in march/april. This was a huge problem for us. Otherwise parking, facilities, staff are all 5 stars
Mamun
Stayed 3 nights in Mar 2024