Bar (on property)

Reviews of DoubleTree by Hilton Manchester Downtown

4 out of 5
DoubleTree by Hilton Manchester Downtown
700 Elm St., Manchester, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Highly recommend this hotel
Stayed 2 nights in May 2024
Response from ~Jason Guest Services Supervisor on 13 May 2024
Were glad to hear that you enjoyed your recent stay with us & highly recommend us. We look forward to your next visit. Till the next visit Travel Safely!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great a little bit Outdated, but for the most part was great
Stayed 1 night in May 2024
Response from Hotelmgmt on 11 May 2024
Catherine, it is terrific to hear you had a 10/10 experience with us at DoubleTree by Hilton Manchester Downtown! We value your insights and will continue to work on updates to enhance your future visits. See you next time!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HotelMgmt on 8 May 2024
Catherine, your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent staff. Shout out to Rae who served us lunch and drinks after my son’s college graduation ceremonies!! She was awesome.
Stayed 2 nights in May 2024
Response from HotelMgmt on 7 May 2024
Congratulations to your son and your family, Lorraine! What a joyous occasion and we are honored we could be a part of it. We will gladly convey your appreciation to everyone at DoubleTree by Hilton Manchester Downtown, especially Rae, for ensuring a memorable trip. See you next time!

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 1 night in May 2024
Response from HotelMgmt on 7 May 2024
All of us at DoubleTree by Hilton Manchester Downtown thank you for your outstanding review, Joseph! We would love to welcome you back and hope it can be soon!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 May 2024
Candy, your high rating means a lot to us! Thank you for choosing to stay with us and we look forward to welcoming you back.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Thank you Cassandra for your star rating! We look forward to your return visit.

10/10 Excellent

Margaret

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, staff was great.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
Margaret, we love that you found everything at DoubleTree by Hilton Manchester Downtown gorgeous and greatly enjoyed your stay overall! It will be a joy to let the team know you were also impressed with their service! All of us hope to welcome you back soon!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to dining and bars
Stayed 1 night in Apr 2024
Response from HotelMgmt on 7 May 2024
Ensuring a seamless trip with our awesome location brought us much joy! Thank you, Patricia, for sharing your positive experience. We hope that DoubleTree by Hilton Manchester Downtown will be your top choice in the future!

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place friendly staff,good food,amazing view, clean rooms would recommend!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Recommending us so highly to others fills us with pride, Victor. Thank you from our incredible team here at DoubleTree by Hilton Manchester Downtown. Return anything to enjoy another five-star stay with stunning views!

10/10 Excellent

Carly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Starbucks on property, large rooms and bathrooms. We also loved our large windows and lovely view which let in beautiful sunlight and moonlight! The staff was pleasant and helpful- We will be back.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 27 Apr 2024
Thank you, Carly, for your glowing review! It's fantastic to hear that you loved your stay with us at DoubleTree by Hilton Manchester Downtown, from the convenience of having Starbucks on property to the spaciousness of your room and bathroom. We're delighted that the large windows added a special touch by letting in beautiful sunlight and moonlight, enhancing the ambience of your stay. We appreciate your kind words about our staff being pleasant and helpful. Looking forward to welcoming you back for another wonderful visit!

2/10 Terrible

evangelista winto

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 11 May 2024
We're sorry to hear your stay didn't meet your expectations, Evangelista. We look forward to another chance to enhance your experience with us.

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
Your five-star rating truly brightens our day, Krishna! Please revisit soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 17 Apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Douglas.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
The team will marvel at your perfect score and high praise, Alexandre! Thank you for choosing DoubleTree by Hilton Manchester Downtown. Revisit anytime for another 10/10 experience!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and quite right in town! Shuttle service was great! Thank you...
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Thank you, Ann, for choosing DoubleTree by Hilton Manchester Downtown. We were happy to provide the best location possible as well as comfortable accommodations to ensure a peaceful night's rest! Hopefully, your travels bring you back to the area soon!

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a really loud noise in our room on 12th floor like a motor or some very loud and annoying sound all night outside.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Stephen, we apologize for the disturbance during your stay. We understand how important a good night's rest is and regret any inconvenience this may have caused you. Please know that we are investigating the source of the noise to prevent future occurrences. We hope you'll give us another opportunity to provide you with a more peaceful experience. Thank you for bringing this to our attention.

10/10 Excellent

Lawrence, Flagler Beach

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Lawrence, your high rating means a lot to us! Thank you and we look forward to welcoming you back.

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 15 Apr 2024
Michael, we regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and beautiful accommodations, would love to stay again
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Bethany, we're so glad you chose to stay with us during your visit to Manchester! Thanks for the wonderful feedback on our service and accommodations. We're excited about the opportunity to welcome you back soon!

8/10 Good

DonDiegue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 13 Apr 2024
We're so glad you enjoyed your stay with us! Thank you for sharing your high rating. We hope to welcome you back soon to the DoubleTree by Hilton Manchester Downtown!

4/10 Poor

cielo

Travelled with group
Disliked: Cleanliness, staff & service
I did like the food and the service at Their Current Restaurant, other than that, I could not Check in for many hours when I arrived, then the next day Saturday 4/06/24 when I came back to the room in the afternoon,, they Had Not Clean The Room, I called and they said "You have to request it", I was NEVER Advised of this Unacceptable Rule when I checked In any a Hilton Hotel
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Cielo, while we are happy your dining experience impressed you, we regret your arrival and our policies fell short of your expectations. We will work with the team to enhance our check-in process so delays are not endured moving forward. We are sorry our cleaning procedures were missed and caused you any frustration. Rooms are cleaned upon request so be sure to schedule that the next time you stay with us. We are confident your future visits will be much improved.

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay! Only downside is having to pay for parking and pay for breakfast. Everyone was helpful and friendly. We would definitely stay here again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Apr 2024
Our team will be overjoyed by your kind remarks, Gretchen! Thank you for choosing the DoubleTree by Hilton Manchester Downtown for your recent visit. Earning your top score made our day, and we would love the chance to serve you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff nice hotel
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Our team will be overjoyed to learn their impeccable service enhanced your time at DoubleTree by Hilton Manchester Downtown. Thank you for your awesome review. We hope to welcome you back soon, Stephen!

8/10 Good

ADAM

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great property and super aesthetic. I guess there is a problem with crime in the area because even tho I paid 300 each night for two nights. They still needed my ID to get back to my room even after they watched me get off a badge access only elevator. The security guard is awesome and the over night attendant is great as well. But ID checks are heavy. If you are a smoker or a city dweller make sure and at least carry your ID or they will give you a hard time. I don’t like to carry important information on me in unknown city’s and leave it in my room 9/10 times. But don’t do that here. I also did not get my security deposit back after I did a thorough clean on my room. The single king bed rooms are nice but the walls are paper thin so keep this in mind. I will say though on my next trip to Manchester this will be one of my top 3 picks!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
ADAM, it's great to hear that you appreciated the property's aesthetics and found the security measures outstanding. The emphasis on security and ID checks, while intended to ensure guest safety but we understand your preference to not carry your ID around in unfamiliar cities. Your feedback on this matter is important and will be considered in reviewing the hotel's security protocols to balance safety with guest convenience. The issue regarding the security deposit and your experience with room cleanliness and soundproofing will also be addressed to ensure a more satisfactory stay. Despite these concerns, it's encouraging that you would still consider this hotel as a top choice for future visits to Manchester. We look forward to providing an even better overall experience when you are back in town!

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 9 Apr 2024
We are thankful for your five stars. Hurry back to enjoy us again, Vilma!

8/10 Good

sergiu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property,we do love it.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
It is wonderful reading that your experience with us at DoubleTree by Hilton Manchester Downtown was delightful, Sergio. We hope for another trip to our area so that we can earn those last few stars. Thank you!

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Thank you for taking the time to rate your stay. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit, Krishna.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Matt.

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
Susan, we appreciate your rating and hope to see you again soon, for a more impressive experience from start to finish.

10/10 Excellent

Bunnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff kids Friendly
Stayed 1 night in Mar 2024
Response from HotelMgmt on 4 Apr 2024
Bunnie, we are pleased your experience was wonderful with our team! It will be our pleasure to share your kudos with everyone here at DoubleTree by Hilton Manchester Downtown. All of us will be eagerly awaiting your next trip so hurry back!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
We love that your experience was five-star worthy, Karen. Thanks for choosing DoubleTree by Hilton Manchester Downtown! Revisit anytime!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
I like the digital key it was convenient but the only thing that wasn’t convenient was parking and the outside door to come in doesn’t work with the key.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 4 Apr 2024
Jessica, your review is greatly appreciated. We are glad we could ease any burdens with our digital key and appreciate your insights on how we could enhance this further with parking. We will discuss this internally to see what we can do. Hopefully, we can earn another star or two the next time you are in town!

8/10 Good

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for WiFi unless you signed up for there rewards program then it was free.
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 30 Mar 2024
Cameron, we are glad you could join us at DoubleTree by Hilton Manchester Downtown and that you took the time to share your feedback. We hope our team was able to help you take advantage of our program to ease those rates. See you next time you are in town!

10/10 Excellent

Milagros

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 15 Apr 2024
Receiving your five-stars means a lot to us, Milagros! Thank you and we hope to see you again soon.

8/10 Good

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon, Caitlyn.

8/10 Good

Cherisse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast (which you have to pay for) as well as the aesthetics of the property. The pool area was nice and comfortable and the selection of equipment at the fitness center was excellent.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Mar 2024
Cherisse, we greatly value your input and are pleased that your overall experience was wonderful. Thank you for highlighting some of our leisure amenities! They are always a guest favorite here at DoubleTree by Hilton Manchester Downtown and we love that you had time to check them out. Hopefully, you will choose us whenever you are in town!

10/10 Excellent

Dinora, CHELSEA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 8 Mar 2024
Dinora, nothing beats a perfect score! Thank you from all of us at DoubleTree by Hilton Manchester Downtown. Whenever your travels bring you back to our area we hope to be your top choice!

8/10 Good

Trisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 5 Mar 2024
It's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon, Trisha.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 23 Mar 2024
Earning five stars from you has made our day, Sarah! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Stacy

Stayed 2 nights in Feb 2024
Response from HotelMgmt on 22 Mar 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us, Stacy.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 2 Mar 2024
Maria, our team will light up when we share your compliments with them! Thank you for highlighting their impeccable hospitality and charm. All of us hope to serve you again soon here at DoubleTree by Hilton Manchester Downtown!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times over the last five years and it always exceeds expectations! Staff is always friendly and property is very well maintained and up to date. Best hotel in Manchester!
Stayed 2 nights in Feb 2024
Response from ~ Jason Guest Service Agent on 28 Feb 2024
Thank You for your glowing review of our property. We always enjoy having you as our guest!

10/10 Excellent

Amelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate, safe area, easy parking, good food with room service. Kids liked the pool. All very clean and professional. Would stay again.
Stayed 1 night in Feb 2024
Response from Jason Guest Service Supervisor on 27 Feb 2024
Thank You for taking the time to leave your thoughts for our future travelers!

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay was pleasant and we will be back. The restaurant/Bar had a nice ambience and their signature cocktails were unique and delicious. The room was spacious except for the shower which is tiny. The temperature unit would not shut off using the wall console - repeated attempts. The room was so dry I finally threw a wet towel over the ac/heater and that kind of worked. The sheets were stained (there were blood stains too) and the furniture was super dusty. No bottled water in the rooms. The pool is pretty small too and was packed every time we tried to go in so keep that in mind if that’s a draw for you. Despite these minor things our stay was nice, the staff was very helpful and kind, and the welcome cookies were delicious!
Stayed 1 night in Feb 2024
Response from Jason Moore Guest Service Supervisor on 26 Feb 2024
Thank You for your review! I'm sorry to hear that we did not exceed your expectations during your recent stay. I will address your concerns with our Maintenance & Housekeeping Managers so they can be addressed. I hope that you will give us another chance to exceed your expectations the next time your travels bring you through Manchester.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place! The breakfast was very good! The hotel was clean and updated.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Edward, we are thankful you highlighted our delicious breakfast menu at The Current Kitchen & Bar! It is also a joy to read that our pristinely kept accommodations and recent updates here at DoubleTree by Hilton Manchester Downtown enhanced your stay. We hope that you will choose our property again to further enjoy our comforts and amenities!

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, as usual!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Suzanne, we are happy to hear we have continuously provided perfect stays for you here at DoubleTree by Hilton Manchester Downtown. Thanks for choosing us again and we hope your next trip is in the near future.

10/10 Excellent

Lorelai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HotelMgmt on 19 Feb 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person was extremely friendly and helpful with restaurant recommendations. Room was clean and spacious. Would stay here again.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
How delightful to know you will be choosing DoubleTree by Hilton Manchester Downtown the next time you visit the area! Thank you for the high praise, Kevin. We hope to see you soon!

10/10 Excellent

Lorelai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable beds. We enjoyed the view from our room as well. Great staff.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
The views are our favorite too, Loralei! Thanks for mentioning them along with our comfortable accommodations and smiling service. We hope your travels bring you back to DoubleTree by Hilton Manchester Downtown soon!