Dear Joseph,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Steven, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear MRM, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Niall,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kinga Marta,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Ariane, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Henrik,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kristian,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Regan, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Takenori,We appreciate your 3/5 rating and value your feedback. We're glad your stay was enjoyable, and we acknowledge that there is always room for improvement. Rest assured, we are committed to enhancing our services and hope to provide you with a more fulfilling experience on your next visit.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kativa,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Mark,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Rachel,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly

Dear Britt, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Irina,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Karolin,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Curtis,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear John,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Nicola, We deeply apologize for the disruption caused by the construction work during your stay and the oversight in accommodating all guests adequately in your room. We understand the importance of a peaceful environment and comfort for all our guests, especially when traveling in a group.Please be assured that your feedback is taken to heart and actions are being implemented to manage the construction schedule more efficiently to minimize any disturbance to our guests. Additionally, we are reviewing our room allocation processes to ensure that every guest’s needs are fully met.We appreciate your patience and understanding as we work through these improvements. We hope to have another opportunity to serve you better in the future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Manoj,, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Laury,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kathryn , We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Juliet,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Muna,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Harnarane,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Warline, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attractions, contributed positively to your experience.I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the beginning of 2025. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tanya,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Senga, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Matthew, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Ross, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Peter,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tamara, We sincerely regret the inconvenience you faced during the check-in process and the issues with room service at our hotel. Your feedback is invaluable in helping us improve our service.We are currently reviewing our check-in procedures to ensure a smooth and efficient experience for our guests. Additionally, we are investigating the lapse in room service response and will take steps to ensure that this does not recur.Please accept our apologies for not delivering the level of service you rightly expected. We are committed to making things right and hope to welcome you back under better circumstances.Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Marsha, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Liet Siong,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tom,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Lynette,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Sheena,We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Sheena,We are absolutely delighted to receive your 5/5rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Christopher,We appreciate your 3/5 rating and value your feedback. We're glad your stay was enjoyable, and we acknowledge that there is always room for improvement. Rest assured, we are committed to enhancing our services and hope to provide you with a more fulfilling experience on your next visit.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Patrick, Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Andrew,Thank you so much for taking the time to leave us such a glowing review of your recent stay at The Dilly Hotel.We're thrilled to hear that you had a fantastic experience and that you gave us a perfect 5/5 score! Our prime location in the heart of London is indeed one of our standout features, making it easy for our guests to explore all the nearby attractions on foot.It warms our hearts to know that our hotel facilities and our dedicated team members left a lasting positive impression on you. We take pride in providing exceptional service and a comfortable environment for our guests.We can't wait to welcome you back to your home in the heart of London. Please don't hesitate to reach out whenever you plan your next visit. We look forward to making your stay just as enjoyable as this one.Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Ronald Marion, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Paul, We deeply regret the inconvenience you experienced during your business trip at our hotel. The issues with the internet connectivity and the smoke alarm are not reflective of the seamless and productive stay we aim to provide, especially for our guests traveling for business.We are sorry that the resolution of your complaints was not swift and recognize how essential reliable internet service is for our guests. We are taking immediate action to address these concerns to ensure that the connectivity throughout our hotel is consistent and dependable.Furthermore, we understand how disruptive the smoke alarm issue must have been to your peace and work. We apologize for the delay in addressing this and are reviewing our maintenance and guest service response protocols to ensure prompt and effective solutions in the future.We appreciate your feedback and are committed to making the necessary improvements. Our goal is to ensure that all guests find value and satisfaction in their stay with us.With sincere apologies,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Waleed,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Maria,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Cheryl, First and foremost, we extend our sincerest apologies for the issues you encountered during your stay. It is evident from your feedback that we did not meet the high standards we set for ourselves and that our guests have come to expect.We are truly sorry to hear about the condition of the room and the lack of maintenance you described. We understand how these aspects can impact the comfort and overall experience of your stay. We are currently in the process of a comprehensive review and refurbishment of our hotel to address these very concerns.We are also concerned to hear about your experience with the breakfast service and the condition of the pool and changing facilities. Your comments have been shared with the relevant department heads to ensure immediate improvements are made.We are grateful to Clanda for her service in assisting you, but we recognize that this is the standard of care all our staff should consistently provide. We are addressing the lapse in communication you experienced, as it is our goal to be responsive and attentive to all guest inquiries.Please accept our heartfelt apologies for not providing the level of service you deserved. We hope to have the opportunity to restore your confidence in us in the future.With regret and commitment to improvement,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Karen,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kristina,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Fatima,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH