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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
1492 Lititz Pike (BLDG C), Lancaster, PA

Reviews

4.0
Rating 10 - Excellent. 16 out of 202 reviews" "
Rating 8 - Good. 19 out of 202 reviews" "
Rating 6 - Okay. 24 out of 202 reviews" "
Rating 4 - Poor. 33 out of 202 reviews" "
Rating 2 - Terrible. 110 out of 202 reviews" "

3.8/10

Cleanliness

5.0/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very very dirty. The bed itself was old mattress as well. Folded covers back had item in bed. Bed covers had cigarette burns through out them. Drapes were old light comes through them. Lights not working properly broken light bulbs. No wash clothes, no ice buckets. The pool was nasty not functioning but the view of it makes the property condition 3 times worse. The front desk staff is unprofessional they try to talk to you while sitting down behind the glass and in the back office area or just far away.
Stayed 1 night in May 2024

2/10 Terrible

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place ever
Stayed 2 nights in May 2024

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold and smelly room. Over priced
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room itself was decent. The area seemed rundown and potentially unsafe, especially where our vehicle was parked overnight.
Stayed 1 night in May 2024

2/10 Terrible

Hiral

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dirty.
Stayed 1 night in May 2024

2/10 Terrible

Brooke

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled awful. The drawers were filthy. Bedding was stained. And then they had the nerve to charge $100 for room incidentals.
Stayed 1 night in May 2024

4/10 Poor

Terry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024

2/10 Terrible

Antwan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out asap. Requested refund immediately!
Stayed 2 nights in Apr 2024

2/10 Terrible

Shontae

Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird, run down establishment
Stayed 1 night in Apr 2024

4/10 Poor

Michelle

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a double queen non smoking room and ended up with full beds which were too small for my 2nd person so we had to go out and buy an air mattress. I barely for on the beds, found both beds broken on the left side , a hole in the wall in the bathroom, no smoke detector. Burns everywhere on the bedding, floor, box springs, and mattress. And even found cigarette butts under the furniture. It was a quick stay and I couldn't afford anything else but I definitely won't be back.
Stayed 2 nights in Mar 2024

2/10 Terrible

stephanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
nothing.
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret choosing this hotel. Some friends (4 of us) were in town for a convention and we wanted to stay the night to see more of the town the next day, so we booked a double queen here through expedia a few days before coming. Upon arrival, the parking lot was empty save for three cars, but when checking in the employee said they had no more double queen rooms so they had to give us a single king. I should have turned around. When we got to the room I immediately noticed an old stale smoker air smell and crusty food stains on the pillow. I pulled up the sheets and chair cushions and there was mold and stains galore. Dirt and dust on nearly every surface, cobwebs in the ceiling and closet corners, some outlets didnt work, but wow the room had a hottub right? Eyeroll. I took photos and video and told my friends we're immediately checking out. Didnt even stay the single night we booked. Wed rather cut our vacation short and drive two hours home at midnight than stay in that dump. DO NOT STAY HERE!!
Stayed 1 night in Mar 2024

4/10 Poor

Takele

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty in outside bad smell inside the heat is not good enough for the the room so it cold Compare to SLC Utah is real every thing bad
Stayed 1 night in Mar 2024

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the worst "hotel" I've ever stayed in. The grounds look like a war zone. The room was terrible. Never. Ever. Again.
Stayed 2 nights in Mar 2024
Response from Yogi Patel on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations as well as for the inconveniences you had on your recent visit. I have shared your feedback with my staff to better handle these types of situations differently in the future. Feedback from our valuable guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Yogesh PatelHotel ManagerRodeway Inn7172938400

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Devin

Travelled with group
Liked: Cleanliness
Would definitely stay again, worth the budget paid for the room.
Stayed 14 nights in Jan 2024

6/10 Okay

Brendan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jennifer

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged $75.00 after being told there’s no rooms available. Go figure.
Stayed 6 nights in Dec 2023

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two trips on one....First and last
Place was not clean. I understand it just re-opened, but it is in such need up updating, cleaning and overall general maintenance. It was horrible. They never even gave you number for the front desk. There was not a phone in the first room we were in. We moved to another room. Used towels were never replaced, no amenities what so ever in the room. Both rooms were dirty abd cold.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tenisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
The initial room that we were put in had stagnant water in the sink which was clogged up. There was a large wet spot on the rug by the bed from a leak. The bathroom was not clean at all, it had a used washcloth thrown over the shower rod and a used bar of soap on the tub and the entire bathroom looked like it hadn't been cleaned in quite some time it was filthy. The staff only changes the sheets, makes the bed and replaces the towels. The room smelled like cigarettes and when we pointed out the things wrong with the room the individual who identified himself as the manager was rude. The pictures on the site are extremely misleading this place is atrocious. I have stayed in some places that were on the cheaper side but this was a dump.
Stayed 3 nights in Dec 2023

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater did not work right. Property has debris and garbage all around the area.
Stayed 1 night in Dec 2023

2/10 Terrible

Anaisia

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jeff

Room smells of cigarette smoke, tv doesn't work, and I feel for my safety.
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
The hotel is what it is, its a place to sleep and that's it. I paid $100 for the night but the hotel isn't worth more than $60 or $70 a night. I think I was clearly paying a much higher rate than other people that I saw staying there. Not a terrible hotel, but certainly not a $100 a night hotel.
Stayed 1 night in Dec 2023

6/10 Okay

steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was being used, in part to house "undesirable ". There was trash and litter all over. Felt unsafe.
Stayed 1 night in Nov 2023

6/10 Okay

George

Disliked: Amenities
tv in room did not work and lady at front desk new this but did not tell me when checking in.
Stayed 2 nights in Nov 2023

2/10 Terrible

Casandra

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Maggie

Stayed 2 nights in Nov 2023

2/10 Terrible

Kaylee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should’ve read the reviews ahead of time. We got there and I immediately was apprehensive from seeing the outside. I checked in and we went to eat, then we came back and went into our room. The smell was HORRID. I’m not what the whole mix was but there was definitely some cigarette smell along with something else. We didn’t even stay an hour. There were people outside their room doing haircuts. It seems most people here are permanent residents, and they don’t care about the cleanliness of things. I’m currently waiting for a refund as it was so bad we didn’t even stay the night, I immediately booked somewhere else.

6/10 Okay

Anthony

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Room was ok aside from lots of hair on the bathroom floor. Be sure to order utensils with food deliveries. None offered at property.
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property and general area seemed rundown and forgotten. It was, as described in other reviews, a place to sleep for the night. As for the room, the bed was clean and comfortable, but the rest was unfavorable. There is black mold throughout the bathroom, especially around the air vent and the area where the pipe feeds the shower head, and areas where water damages were "repaired" also had mold and mildew surrounding the patches. There was old chewed gum on the phone cord, and maybe too many other items to list. As for the atmosphere, it was unsavory. Weekly room rentals are OK for out of town business travelers and such, but not for those who wish to live anonymously and 'discreetly'. Overall, I would not suggest staying here unless you really have no other choice.
Stayed 1 night in Oct 2023

8/10 Good

Ludwig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine in process of being renovate
Stayed 1 night in Oct 2023

4/10 Poor

Diane

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2023

6/10 Okay

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Oct 2023

2/10 Terrible

Christian

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty facility and gave me a joint room, they put a refrigerator in front of the joint room! Horrible!!! Cigar in the garbage and sheets had holes in them!!
Stayed 2 nights in Oct 2023
Response from Yogi Patel on 9 Oct 2023
Allow me to apologize for the inconvenience you had during your recent stay at our Hotel Rodeway Inn. I will share your feedback with my staff so we can make your stay better in the future. From Yogesh Patel Hotel Manager

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove up and around the property and never checked in!! This place had old cars in the parking lot. Door open with shopping cart full of trash and clothes hanging out of it! Half dressed woman sitting outside of one of the rooms. No way I was staying there!! Also the picture shown on the reservation page doesn’t match that place!! You as a company offering for people to stay in that crap whole should be ashamed of yourself! I will be calling my credit card company to dispute my charges for that hotel! Absolutely disgusting!!
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
only one light worked in the room. electrical plugs hanging out of the walls (i can’t believe this place is up to safety code), lukewarm shower water, TV not hooked up, mattress extremely old and not comfortable, poor airflow from AC unit and all room ventilation connected because i could smell pot smoke coming through vents. also - less than friendly staff
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Star Review
We were locked out of our room the 2nd night of our stay. TV only got 5 channels the 2nd night and all of them the first night. No tissues in room. Carpet had food/garbage on it.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jerame

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump. The lock in our room are missing some screws makes it unsafe to be in the room. The bathroom doesnt look like its been cleaned. We left the night we checked in because we didnt feel safe.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Stayed 3 nights in Sep 2023

2/10 Terrible

Dulce

Disliked: Cleanliness, staff & service, property conditions & facilities
ac not working
Stayed 1 night in Sep 2023

4/10 Poor

Kevin

Stayed 2 nights in Sep 2023

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero Integrity Hotel
I completely understood that i was staying in a budget motel, however i still expect to have all the amenities as advertised in the room i reserved. Took them three times to get us a room that had all working amenities and matched the room i actually reserved. We were even informed that most rooms dont have working TVs, phones, lights, etc. Rooms looked nothing like the pictures. Motel is run down, dirty, dust and cobwebs on furnishings, stained sheets, bugs on the floors of all rooms, rooms stank of ethnic cooking badly, grime and hair all ovee tubs and sink. Paint chipping, walls and tiie cracked and falling apart, tub stained in rust. Did i mention the dead bugs everywhere? Walkways are dirty, litter everywhere, lobg term guests of the motel playing loud music, doors hanging open, smoking everywhere. We had zero service from staff. We had to request toilet paper, towels, pillows, etc even on the first night. Empty shopping carts all over the walkways and corridors of the property, run down cars in parking lot, cigarette butts everywhere you look. Dirtiest and worst upkept budget hotel ive ever stayed. Zero integrity in their property based in our experience and urge folks to go elsewhere.
Stayed 3 nights in Sep 2023

4/10 Poor

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had numerous issues with it . Lightbulbs did not work. Generally unkept.
Stayed 1 night in Sep 2023

2/10 Terrible

Dwayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our guest did not stay because the staff was rude and the rooms were dirty. They said they refunded us but they didn’t. I was still charged for the stay.
Stayed 3 nights in Sep 2023

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
It was a shady hotel to stay in. Did not feel safe staying there. Booked for 2 nights and only stayed for one
Stayed 2 nights in Aug 2023

2/10 Terrible

Steve S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had no water. The toilet barely flushed. The bathroom was not clean. Most of the electrical receptacles were dead. Only one light worked in the bedroom. The TV had picture but no sound. I will never stay here again. I feel like I should get a refund.
Stayed 1 night in Sep 2023