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Reviews of Chermantra Aonang Resort and Pool Suite

4 out of 5
Chermantra Aonang Resort and Pool Suite
987 Moo2 T.Aonang, Krabi, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 68 reviews" "
Rating 8 - Good. 8 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 7 out of 68 reviews" "
Rating 2 - Terrible. 4 out of 68 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting easy access to shopping and street food options nearby. 15 minutes walking to the beach.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tehara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 5 nights in Oct 2023
Response from milky on 1 Dec 2023
Thank you for selecting to stay with us.

10/10 Excellent

Srinivas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, good breakfast, pool and clean rooms.
Stayed 7 nights in Mar 2023

8/10 Good

Lucie

Overall, I had a nice stay here. I liked my room a lot, even if it was a bit worn / could use some updating (there was chipped paint all around the pool). Something to note about the private pools: this was a big draw for me but I wasn't able to use the pool much at night due to the gigantic bugs. The only reason I would not stay here again because of how hard it was to get to/from this hotel. The hotel provides a shuttle to/from the beach but at wildly inconvenient times and the shuttle service still costs $200 baht. And the hotel does not do much in the way of arranging taxis. I also found that the Grab app doesn't work very well in the Krabi area. In the future, I would stay closer to the beach or at a hotel that offered more options in the way of transportation. Otherwise, the stay was nice.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Relaxing shame no place to eat at pool bar
Stayed 4 nights in Feb 2020
Response from Saa on 2 Mar 2020
Thank you for stay with us we appreciate your feedback

8/10 Good

Beachtobeach, Pacifica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and well maintained. We stayed in a family pool Villa. We chose this place because of the privacy and king size beds. The location is quite far from everything, though they have schedule shuttle to Au Nang for shops, restaurants and entertainment. Most of the staff are friendly and helpful, only a few that are not. I give this place a 3.7 stars for over all.
Stayed 3 nights in Dec 2019
Response from Saa on 10 Feb 2020
Thanks you for stay with us, We appreciate your feedback

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Saa on 10 Feb 2020
Thanks you for stay with us, We appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely nice and polite. Defo recommended.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean new facilities Not enough toiletries, only refill half box of facial tissue , toilet paper
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything is okay for me accept the pool. The chlorine inside my private pool was too strong that me and my wife felt sick after swimming. Felt nausea, dizzy and almost fever.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool villa was absolutely amazing. It’s a new resort and fairly quiet which we enjoyed. It’s about a 5 minute ride to the beach and entertainment but they provide a shuttle until late in the night. The staff was very helpful and I would definitely stay there again
Stayed 2 nights in May 2019
Response from Mar on 1 Jun 2019
Thanks for your compliment

6/10 Okay

Jay, Hong Kong

Travelled with group
Liked: Cleanliness, property conditions & facilities
I would agree the hotel is quite new and the pool is awesome. I booked the suite with a private pool. The location is good too. Just 5 mins away from the main street. The drawback of this new hotel is service. Being a small scaled hotel, the gym room is very small. Just one running machine. I saw many insects in the pool and I told the reception "Can you turn on the water pump and remove the insects in the pool so that I can swim?" After 2 hours, there was no staff to follow up. House keeping after 3pm was not possible as the staff in charge was left already. My flight was 8:35am in the morning. When I left the hotel at 6am, there was no staff there to check-in. I could not take back my deposit.... All in all, the hotel was nicely decorated but the back up service was not there.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Kenny, Seattle, WA

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The good: property seems pretty spanking new. We reserved the top villa with private pool, which was pretty neat in its own. Rooms are pretty well appointed and modern. Breakfast was pretty good as well - definitely better than what you'd get from a Best Western Plus, etc. The okay: the resort isn't really built to house visitors cars. There's a small gravel lot in front of the resort that can hold maybe 5 cars, plus mopeds scattered around. It's right off the road so getting in and out without hitting/getting hit is a little tricky. The bad: mosquitoes and black flies everywhere. When we first walked into the room, we found so many dead mosquitoes scattering the ground - almost as if no one had stayed in the room for a while and these suckers just died. We figured housekeeping was leaving the door open when servicing so we cancelled our room being cleaned to aid in the bug situation. However, every morning and every time we returned to the room we kept finding more and more mosquitoes and flies. Chocked it up to them coming through the drains and vents of the room - made for a slightly miserable stay.
Stayed 3 nights in Feb 2019

10/10 Excellent

Kamaldollah, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Exclusive Pool Villa really gives lots of privacy. Room size and layout design is very nice. Staff are very polite and obliging.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the too villas and it was a breathtaking view of the mountaisn with a private pool. Very relaxing
Stayed 4 nights in Feb 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem out of the hustle and bustle
Great service, located 3km from Ao Nang beach. Very peaceful, great facilities.
Stayed 6 nights in Jan 2019
Response from Aekky on 31 Jan 2019
Thank you for review for us. I am very happy to heard you have a great time here. And we hope to see you again .

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely condo hotel
Perfect condo , clean , lovely pool , room , will visit again but 15 mins too local Ao Nang and half hour to Krabi Town , lovely breakfast and restaurant, thanks , free bus to Ao bang beach but been to better beaches
Stayed 1 night in Jan 2019
Response from management team on 24 Jan 2019
Thank you for review for us. we very so happy to heard you have a nice time here . And we hope to see you again here.

2/10 Terrible

Charlie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful.... do not stay here
Awful, from the moment we arrived the level of customer service was dreadful. The hotel has great potential as the rooms are modern, clean and comfortable but the awful staff and the attitude of them really does let them down. Our tv didn’t work the whole time we stayed here, we did mention this and never got fixed. The tuk tuk service doesn’t work, they don’t have any schedule and one night they didn’t even pick us up. The reception staff was rude and one of the worst experiences I’ve ever had staying at a hotel. I can’t recommend avoiding this hotel enough. Until this hotel improves its staff this will never improve.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, with a breautiful view on the moutain! Everything was perfect: the service, the amenities and the room (i would just suggest to change the matress for tge extra bed)! I highly recommend this hotel!
Stayed 1 night in Dec 2018
Response from Aekky on 4 Jan 2019
Thank​ you​ for​ review​ back​ to​ us.​We​ very​ happy​ to​ heard you​ happy​ stayed in​ our​ resort.​And​ for​ suggest we​ will​ tell​ management​ team.​Hope​ to​ see​ you​ again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Sullyboy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique hôtel, personnel et piscine au top. Je le recommande fortement. Pensez à louer un scooter pour vos déplacements.
Stayed 4 nights in Apr 2024

6/10 Okay

Charles

Disliked: Staff & service
Accommodation was ok, reception was super friendly, the little problem is with the room cleaners, this hotel works with a board system at the rooms, Green the room is made up, Red is “ Do not Disturb “, and in the middle they have yo clean the room, I don’t know if my room had a ghost in it, but for 3 day nobody came to clean the room, someone kept putting the board on green, had to go to the reception to ask to clean the room!!
Stayed 9 nights in Feb 2024

10/10 Excellent

Lg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Julien

Liked: Room comfort
Sans plus ...
Nous avons réservé la chambre avec la piscine privée. Globalement, l'hôtel est bien, la chambre superbe. Attention, il y a une navette seulement toutes les deux heures pour la plage, pas très pratique, nous aurions apprécié une plus grande fréquence. Mais a notre arrivée, nous avons eu la désagréable surprise d'être envahie de fourmis. Nous l'avons signalé, une personne est venue immédiatement les retirer et passer du produit. Le robinet de la salle de bain était cassé, cela a mis 2 jours a être réparé. Levier était bouché, personne n'est venu le déboucher, sans compter la fuite d'eau du robinet aussi ... L'hôtel n'a pas voulu discuter et ne propose aucune remise malgré les désagréments. Sur 5 jours de séjours, et au vu du prix c'est franchement moyen ! Je ne recommande donc pas cet hôtel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Zürcher

Stayed 2 nights in Jan 2024

8/10 Good

Heikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cher mantra was a pleasant place to visit. Staff was very kind and polite.
Stayed 12 nights in Nov 2023
Response from milky on 1 Dec 2023
Thank you for selecting to stay with us.

10/10 Excellent

henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Anlage, freundliches Personal ! 6 min mit dem Auto zum Strand.
Stayed 8 nights in Jul 2023

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout le personnel est au petit soin, souriant, agréable et disponible La navette quotidienne gratuite vous emmène au centre de Ao Nang Bravo et merci à toute l’equipe
Stayed 27 nights in Mar 2023

6/10 Okay

Päivi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotellin kuvat hienommat, mitä paikka itsessään. Äänieristystä ei ollut. Mukava lisä oli uima-altaaseen pääsy suoraan omalta terassilta. Hinta-laatu suhde ok, edullinen yhden/kahden yön hotelli. Henkilökunta ystävällistä, avuliasta.

10/10 Excellent

Takao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ皆さん優しくて親切でした。

10/10 Excellent

Jan Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elsket det!
Flott hotell! Nytt, lekkert, gode senger, puter, dyner. Serviceinnstilt betjening. Eneste minuset er at det ligger ca 1.5 Km fra stranden og resten av "sentrum" men, gratis shuttle opp og ned flere ganger daglig og kun 200 bath hver vei om man velger å ta en taxi. Vil man bo fint i ett stille og rolig område og samtidig ikke være for langt unna der det skjer, er dette stedet å bo! - Veldig bra service fra betjeningen. Frokosten er som ellers i Thailand, ikke noe å skryte av, men helt OK :) Her kan vi helt klart bo igjen!
Stayed 6 nights in Mar 2020
Response from saa on 25 Mar 2020
Thanks for staying with us we appreciate your feedback

10/10 Excellent

Giuseppe, Firenze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect at Chermantra! The staff always smiling, the quality of the room and the pool, the location close to the coast, the shuttle transfer for the closest city! We had an amazing holidays there! Thanks a lot for everything!
Stayed 6 nights in Feb 2020
Response from Saa on 2 Mar 2020
Thank your for your stay with us we appreciate your feedback

10/10 Excellent

Eerik, Helsinki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay (11 days ). The resort is nice and clean, rooms too. The pool was well maintained also, In this heat the pool access room was great! The staff was very friendly and tried their best even though we had some misunderstandings while renting a motorbike and with other services. The included breakfast is great with a wide variety of food (thai, western, salad, fruits) The free shuttle service to the beach was awesome, which makes the location of the resort a non-issue.
Stayed 11 nights in Jan 2020
Response from Saa on 12 Feb 2020
Thank you for your review and see you again in next your holiday

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Saa on 10 Feb 2020
Thanks for staying with us, We appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roller leihen auch am hotel möglich, klasse pool & Service Zimmer mit poolzugang genial. Biker bar daneben perfect.
Stayed 7 nights in Jan 2020
Response from Sss on 10 Feb 2020
Thanks you for stay with us, We appreciate your feedback

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Saa on 4 Mar 2020
Thank you for your stay with us

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht och lugnt hotell
Vi avslutade vår Thailands-resa med att bo två nätter på Chermantra och vi är nöjda med vår vistelse. Hotellet var fräscht som bilderna utlovade och vi kände att vi fick vad vi förväntade oss. Personalen talade engelska, maten var god(rekommenderar vårrullarna), bra frukostutbud. Det ligger någon kilometer bort från stranden men hotellet erbjuder shuttle-trafik ner till stranden nästan dygnet runt vilket gjorde att avståndet inte kändes som något problem, det gick enkelt att ta sig ner till stan. Lugn och avkopplande miljö.
Stayed 2 nights in Jan 2020
Response from Saa on 10 Feb 2020
Thanks you for stay with us, We appreciate your feedback

6/10 Okay

Valtteri

Disliked: Cleanliness
Stayed 7 nights in Dec 2019

10/10 Excellent

Roos, Nederland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights in this hotel and enjoyed every minute of it. The service is fantastic - you feel right at home from the first moment. The staff is very friendly and speak good English. The hotel itself is new. Very luxurious with nice big rooms and a very nice swimming pool. In the rooms on the ground floor have direct access to the swimming pool from your balcony. At the pool is a bar where you can order delicious dishes and drinks. The rooms are big, modern and luxury and equipped with all modern conveniences, such as: bathrobes, slippers, beach bag, hairdryer, refrigerator, safe, umbrella, tea and even a flashlight. The shower is also large and modern. The shower gives a good jet. The entire hotel is also very hygienic and always clean. The staff do their job well. They also offer a free shuttle service to the center all day long until midnight (5 minutes' drive) When we visited Ao nang again - we will stay here again. We recommend this hotel to everyone!
Stayed 5 nights in Dec 2019
Response from Saa on 17 Dec 2019
Dear Guest, Thank you for your feedback And thank you for you stay with us Hope to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High privacy, far enough from busy Ao Nang area but still shuttle tuktuk to accommodate guest during day/ night time. All staffs are caring and professionalism.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
no iron in the room.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes Personal gutes Frühstück immer wieder gerne
Stayed 7 nights in Jun 2019
Response from Mar on 31 Aug 2019
Thank you see you again

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019